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Failed to connect to a Windows service - Group Policy Client

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#1 Swamp Thing

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Posted 26 October 2010 - 04:15 PM


I'm posting in this forum because a website alert was the only thing amiss before the following stuff happened. Basically, I was surfing the net, when a website turned into the site with the message "Your computer might be under attack" or something along those lines. I pressed alt-f4 pretty quickly and it was around that time when the internet stopped working. I restarted the computer and the PhoenixBIOS popped up without my pressing anything. I think I eventually selected HDD and when I got to the desktop, there was the message "Failed to connect to a Windows service. Windows could not connect to the Group Policy Client service."

I then ran Avira and Adaware. Adaware picked up 4 cookies and I selected done.

Also, whenever I go into Safe Mode, the previous Windows message comes up, only instead of Group Policy Client, it's User Profile Service service.

After several restarts in both normal and safe modes, I received the message "Unauthorized change made to Windows. You will no longer receive notifications including those about licence or activation..." I then turned the computer off, entered Safe Mode again, and now it's back to the "Group Policy Client" in normal mode.

I've only tried three small things so far based on searching the web for solutions on another computer (the computer in question is unable to access the internet).

First I tried Start>cmd.exe, and typed "netsh winsock reset" Don't think that did anything.

Second I tried going to Services.msc, went to Group Policy Client and found that: "Group Policy Service Status: Stopped." If it matters, the service name is "gpsvc." Also, the "Log On" tab is fully grayed out, and at the bottom it says "Hardware Profile: Undocked Profile." Lastly the Recovery Tab is grayed out as well.

Finally, I did a system restore back to October 24th.

I have a Toshiba Satellite A215 with Windows Vista with AMD Turion 64x2

Thank you for any replies. I think that's pretty much everything.

EDIT: I also tried going into Safe Mode to scan using AntiVir and Malwarebites simultaneously. Malware won't load up, and the computer shut off by itself when I initiated the AntiVir scan.

Edited by Swamp Thing, 26 October 2010 - 05:45 PM.

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#2 Orange Blossom

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Posted 29 October 2010 - 10:53 AM


Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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