Start HERE:Virus, Trojan, Spyware, and Malware Removal Logs
Read Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help
Follow the directions. Post requested logs in Virus, Trojan, Spyware, and Removal Logs.
After your logs have been postedPlease refrain from asking for further help
from other members or staff until the Malware Removal Team has checked your posted log. The Malware Removal Team work very hard to investigate a unique solution to your problem and you will receive individual expert
assistance. This takes time and effort so we ask you to please be patient
while waiting for assistance and NOT to make further changes to your computer
(install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member. Any modifications you make on your own can result in system changes which may not show it the log you already posted. Further, following advice outside of that post may cause confusion for the team member assisting you and could complicate
the malware removal process which would extend the time it takes to clean your computer. The Malware Removal Team should be the only members that you take advice from
, until they have verified your log as clean. If you followed any other advice already, please ensure you inform the Malware Removal Team Team Helper when they respond to assist you with your log. This will help them know what has been done and they probably will ask for an updated log.Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.
Edited by Queen-Evie, 26 October 2010 - 03:04 PM.