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Removed ThinkPoint, but something is still there!


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#1 tim823

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Posted 25 October 2010 - 10:10 PM

I am running on Windows XP, everything is up to date for security. I am running Avast Free for security, and I use Mozilla Firefox. I went to a site and the Avast went crazy, and then a never ending series of windows started popping up and wouldn't stop no matter what I tried, so I did a forced shut down. When I rebooted I had what I now know more about(thanks to bleeping) to be ThinkPoint, however, I did not deal with Thinkpoint with the help of the bleepingcomputer removal help. What I did was reboot again in Safe Mode when I saw ThinkPoint would not let me into Windows. I dont recall what removal tool I used, it was either Malwarebytes or Spybot S&D, or a combo of both maybe... anyway, it seemed to work, and the next reboot not in Safe Mode brought me to Windows just fine with no more ThinkPoint. What I then did thinking everything was safe, was I went back onto Mozilla to browse the web, but it was set to boot up where Firefox last left off, and brought me right back to where I got the Virus!! So after I restarted, there was no ThinkPoint program again, but my Avast is blocking something, and I am not sure what it is. I have ran just about every program I can get my hands on to try to locate the problem, but nothing is removing it. I have tried the 2 I mentioned already, Avasts scan, AVG's Scan, and others, but no luck. AVG is blocking whatever it is, over and over and over again, eventually there is a win32 error and everything reverts to Windows98 looking windows. Like I said, Avast is blocking it, but something keeps trying to attack regardless of what sites I am viewing, and there is the occasional new window launch of some random advertising site, or just now, it booted up the "channel 5 news" website. Its not "taking over" but its there, and its effecting my programs and such(for example, at the moment I cant open Itunes or photoshop, I click, but nothing happens), and it must leave!

Here are the last 2 status message from Avast when it detected a threat. It just blocks the threat, but leaves no indication of what to do about it!
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Any ideas of how I can get back to normal!?

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#2 tim823

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Posted 26 October 2010 - 03:17 PM

Nothing huh?

#3 tim823

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Posted 28 October 2010 - 08:53 PM

I just wanted to update... apparently I have a google redirect as well.

#4 Orange Blossom

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Posted 29 October 2010 - 10:17 AM

Hello,

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Internet Security, NoScript Firefox ext.


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#5 Orange Blossom

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Posted 29 October 2010 - 12:32 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic357220.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Internet Security, NoScript Firefox ext.


animinionsmalltext.gif




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