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Can not open Malware Antivirus program


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4 replies to this topic

#1 dparks

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Posted 25 October 2010 - 09:17 PM

I have downloaded the Malware Antivirus program. However when I try to open the shortcut I get a "windows cannot access the specific device, path, or file. you may not have the appropriate permission to access them.

Also when the program is donwloaded it never gets past the scan feature.

Can anyone help me.

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#2 noknojon

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Posted 25 October 2010 - 10:21 PM

Hi -
Are you refering to Malwarebytes Anti-Malware program or another malware program -
Also can you please list the place that you downloaded from -

Thank You -

#3 dparks

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Posted 25 October 2010 - 10:29 PM

Thank you for your response. I am refering to the Malwarebytes Anti-Malware program and I downloaded it from bleeping computer.

#4 noknojon

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Posted 25 October 2010 - 10:54 PM

Hi again -
First Malwarebytes is not an antivirus program , it works with your A/V to help you - Try this first -
Please list your antivirus program and any installed Firewall -
To Fully Remove and Reinstall a Fresh New Copy of Malwarebytes - Read Carefully
Windows XP:
  • Click on Start and select Control Panel
  • Open Add/Remove Programs
  • Uninstall Malwarebytes' Anti-Malware
  • Restart your computer very important !
  • Download and run mbam-clean.exe from Here
It will ask to restart your computer, please allow it to do so, very important
After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from Here

Note: You will need to reactivate the program using the license you were sent via email if using the Paid version only
Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now reset any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications.
You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.

Thank You - :thumbsup:
Minor edit to suit the topic -

Edited by noknojon, 25 October 2010 - 11:36 PM.


#5 Broni

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Posted 25 October 2010 - 11:13 PM

Also, are you using AVG?

My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 





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