Did all the crashes involve the same STOP error as the previous one? 0x000000D1
), unexpected shutdowns, sudden freezing, random restarting, and booting problems could be symptomatic of a variety of things to include hardware/software issues, overheating caused by a failed processor fan, bad memory (RAM), failing or underpowered power supply, CPU overheating, motherboard, video card, faulty or unsigned device drivers, CMOS battery going bad, BIOS and firmware problems, dirty hardware components, programs hanging or unresponsive in the background, and sometimes malware. Even legitimate programs like CD Emulators (Daemon Tools
, Alchohol 120%
) can trigger crashes, various stop error messages
and system hangs so you may or may not be dealing with multiple issues. If the computer is overheating, it usually begins to shutdown/restart on a more regular basis. Troubleshooting for these kinds of issues can be arduous and time consuming. There are no shortcuts.
Since you were also dealing with malware, I recommend further investigation. Many of the tools we use in this forum are not capable of detecting all malware variants so more advanced tools are needed to investigate. Before that can be done you will need you to create and post a DDS log for further investigation.
Please read the pinned topic titled "Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help
". If you cannot complete a step, then skip it and continue
with the next. In Step 7
there are instructions for downloading and running DDS
which will create a Pseudo HJT Report
as part of its log.
When you have done that, post your log
in the Virus, Trojan, Spyware, and Malware Removal Logs forum
, NOT here
, for assistance by the Malware Response Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the Malware Response Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.
Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the Malware Response Team.Please be patient. It may take a while to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.