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Can't even access Internet


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#1 jrforget

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Posted 25 October 2010 - 07:15 PM

From all I read on Internet, my PC is infected with Antivirus Action which even prevents me from accessing Internet. So I am writing to you from another PC. The Avira antivirus I use indicates that files ernel32 and zafaa.exe are being stopped. Can you help, please? Thank you.

Jacques

Edited by Orange Blossom, 25 October 2010 - 09:07 PM.
Moved to AII for initial assistance. ~ OB


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#2 jrforget

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Posted 26 October 2010 - 02:39 PM

Further to my message of yesterday, I have initiated the Remove Antivirus Action process posted by Grinler but I am stuck. Neither of rkill.com, iExplorer.exe or eXplorer.exe seem to work for me. I have purchased and installed Malwarebytes'Antimalware but it dies on me. Any advice? Thanks.

#3 Orange Blossom

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Posted 29 October 2010 - 10:55 AM

Hello,

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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