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vista laptop can ping out, cant browse


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#1 sunbound

sunbound

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Posted 25 October 2010 - 06:26 PM

I'm working on my sister-in-laws vista laptop.

I think i cleared the viruses and bugs off of it, but i cannot browse the internet or update the avast! program or virus definitions.

I know next to nothing about vista.

I looked at ipconfig, and its listing 28 network connections, most of them stating "disconnected". could this be the reason im having issues? I cant find any place to delete these connections.

I can ping out to google, but cant browse. every time i try it says "the connection to the server was reset while the page was loading"

Thanks

sunbound

Edited by Budapest, 25 October 2010 - 11:43 PM.
Moved from Vista ~BP


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#2 sunbound

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Posted 26 October 2010 - 08:25 AM

I've decided to just restore it back to factory.

thanks

Jon




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