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Problems after running ComboFix & Winsock XP Fix; System is REALLY SLOW now

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3 replies to this topic

#1 BBCMember


  • Members
  • 2 posts
  • Local time:12:39 AM

Posted 25 October 2010 - 06:14 PM

There are a few things wrong with this system. I probably should post them in a separate post, but I'll try one big post first and see how that works out.

The problems all started when there was a message that kept popping up:

"Generic Host Process for Win32 Services has encountered a problem and needs to close"

And when my client would click "Send to Microsoft" the computer would lock up and he'd have to do a hard reboot. Then he figured out that if he hit "Debug" that it would not lock up.

In any respect, we did some research and found out that it might be malware/spyware.

So here is what we have done so far:

- Ran Spybot
- Removed threats (don't know how many; I was not there when the client did it)
- Ran MalwareBytes
- Removed three items
- Computer ran fine
- Ran scan with SuperAntispyware
- Found over 600 bad cookies
- Removed them

Then my client uninstalled TrendMicro Security Suite, which was a bit quirky. He said TrendMicro's site said to use the removal tool on the site to uninstall it. Then when he used the tool, the tool said to uninstall it via add/remove programs unless there was an issue. So he just used the tool anyway. But there are remnants of it still around. Most notable of the remnants are the extra network drivers in Device Manager. They mention TrendMicro as part of the driver name. So instead of one network driver for the NIC, there are two, and it is the TrendMicro one that works, not the plainly named one.

When we disabled the TrendMicro network NIC driver, there was no longer a LAN connection OR a 1394 connection in Network connections, even though we just disabled the LAN connection. So we enabled the TrendMicro network driver again, and there is STILL no LAN connection nor is there a 1394 connection in Network connections. Anyone ever experience this? Solution?

Continuing on…

- Installed ESET NOD32 (was not connected to the Internet at that point, so it was not updated)
- Ran ComboFix
- ComboFix said there was a root kit issue and asked to reboot
- It also asked to install the Recovery Console, but it couldn't because it was not connected to the Internet
- Rebooted
- It scanned again and took care of some files (see log attached)
- Still no Internet, not sure if it had slowed down yet, because my client ran Winsock XP fix right after it
- Ran Winsock XP Fix 1.2 (got it from from MajorGeeks.com)
- After reboot, became REALLY slow, but again, it might have become slow after running ComboFix; not sure
- Ran HijackThis (see attached log)


It runs REALLY slow
It won't RIGHT-click on My Computer (the menu does not pop up)
Have to click START>RIGHT-click My Computer in the start menu and go to Properties to be able to go to Device Manager
Hour glass is appearing after every action and is very slow in completing each action

Also, the Help Center is not working
Since there is no Internet still, I had my client go into Device Manager to see if the driver was still there or if it was working correctly
It said there was an issue with the TrendMicro NIC driver, so we selected to troubleshoot it, and that's when it said the Help Center was not installed
We then tried to reinstall the Help Center via these instructions:
Go to Start >> Run and type in: helpctr -regserver*
To reinstall Help and Support:*
Go to C:\Windows\inf\pchealth.inf.* Right-click and choose install. Have your XP CD available.
Note: The folder is hidden by default. Go to Start >> Run and type in: control folders. View: Show hidden files and folders and uncheck "Hide extensions for known file types".
However, when it attempted to copy over the files from the XP SP2 CD, it said that it was copying over the file hlpcentr.exe (located on the computer) with helpcentr.ex_ (located on the CD). What's with the underscore instead of the letter "e"? There were several files with an underscore. Is that normal? Since I did not think it was safe to mix and match the help center from the disk (XP SP2) with the current installation (XP SP3), I had the client cancel it. However, I'm not sure how much of it installed, nor am I sure if the cancellation will reverse everything that was done in the installation attempt, or if it will just stop where it left off. Anyone know?

One good thing about all of this is that the "Generic Host" popup has not popped up since he ran the MalwareBytes scan.

The logs for both ComboFix and HijackThis are below.

Thanks for the help!



ComboFix 10-10-23.02 - USER 10/24/2010 19:30:06.1.2 - x86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3326.2526 [GMT -7:00]
Running from: c:\documents and settings\USER\Desktop\ComboFix.exe
AV: ESET Smart Security 4.2 *On-access scanning disabled* (Updated) {E5E70D32-0101-4F12-8FB0-D96ACA4F34C0}
FW: ESET Personal firewall *disabled* {E5E70D32-0101-4340-86A3-A7B0F1C8FFE0}
* Resident AV is active


((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))


((((((((((((((((((((((((( Files Created from 2010-09-25 to 2010-10-25 )))))))))))))))))))))))))))))))

2010-10-25 01:49 . 2010-10-25 01:49 -------- d-----w- c:\documents and settings\USER\Local Settings\Application Data\ESET
2010-10-25 01:49 . 2010-10-25 01:49 -------- d-----w- c:\documents and settings\USER\Application Data\ESET
2010-10-25 01:49 . 2010-10-25 01:49 -------- d-----w- c:\documents and settings\LocalService\Local Settings\Application Data\ESET
2010-10-25 01:48 . 2010-10-25 01:48 -------- d-----w- c:\program files\ESET
2010-10-25 01:48 . 2010-10-25 01:48 -------- d-----w- c:\documents and settings\All Users\Application Data\ESET
2010-10-24 03:41 . 2010-10-24 03:41 -------- d-----w- c:\documents and settings\USER\Application Data\SUPERAntiSpyware.com
2010-10-24 03:41 . 2010-10-24 03:41 -------- d-----w- c:\documents and settings\All Users\Application Data\SUPERAntiSpyware.com
2010-10-24 03:40 . 2010-10-24 03:41 -------- d-----w- c:\program files\SUPERAntiSpyware
2010-10-23 19:26 . 2010-09-15 11:50 472808 ----a-w- c:\program files\Mozilla Firefox\plugins\npdeployJava1.dll
2010-10-23 19:26 . 2010-09-15 11:50 472808 ----a-w- c:\windows\system32\deployJava1.dll
2010-10-23 19:22 . 2010-04-29 22:39 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-10-23 19:22 . 2010-04-29 22:39 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-10-23 19:22 . 2010-10-23 19:22 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-10-12 19:56 . 2010-09-18 06:53 954368 ------w- c:\windows\system32\dllcache\mfc40.dll
2010-10-12 19:56 . 2010-09-18 06:53 974848 ------w- c:\windows\system32\dllcache\mfc42.dll
2010-10-12 19:56 . 2010-09-18 06:53 953856 ------w- c:\windows\system32\dllcache\mfc40u.dll
2010-10-12 19:56 . 2010-08-23 16:12 617472 ------w- c:\windows\system32\dllcache\comctl32.dll

(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
2010-09-18 19:23 . 2004-08-04 11:00 974848 ----a-w- c:\windows\system32\mfc42u.dll
2010-09-18 06:53 . 2004-08-04 11:00 974848 ----a-w- c:\windows\system32\mfc42.dll
2010-09-18 06:53 . 2004-08-04 11:00 954368 ----a-w- c:\windows\system32\mfc40.dll
2010-09-18 06:53 . 2004-08-04 11:00 953856 ----a-w- c:\windows\system32\mfc40u.dll
2010-09-15 09:29 . 2010-02-02 22:15 73728 ----a-w- c:\windows\system32\javacpl.cpl
2010-09-10 05:58 . 2004-08-04 11:00 916480 ----a-w- c:\windows\system32\wininet.dll
2010-09-10 05:58 . 2004-08-04 11:00 43520 ----a-w- c:\windows\system32\licmgr10.dll
2010-09-10 05:58 . 2004-08-04 11:00 1469440 ------w- c:\windows\system32\inetcpl.cpl
2010-09-01 11:51 . 2004-08-04 11:00 285824 ----a-w- c:\windows\system32\atmfd.dll
2010-08-31 13:42 . 2004-08-04 11:00 1852800 ----a-w- c:\windows\system32\win32k.sys
2010-08-27 08:02 . 2004-08-04 11:00 119808 ----a-w- c:\windows\system32\t2embed.dll
2010-08-27 05:57 . 2004-08-04 11:00 99840 ----a-w- c:\windows\system32\srvsvc.dll
2010-08-26 13:39 . 2004-08-04 11:00 357248 ----a-w- c:\windows\system32\drivers\srv.sys
2010-08-26 12:52 . 2009-04-16 22:38 5120 ----a-w- c:\windows\system32\xpsp4res.dll
2010-08-23 16:12 . 2004-08-04 11:00 617472 ----a-w- c:\windows\system32\comctl32.dll
2010-08-17 13:17 . 2004-08-04 11:00 58880 ----a-w- c:\windows\system32\spoolsv.exe
2010-08-16 08:45 . 2004-08-04 11:00 590848 ----a-w- c:\windows\system32\rpcrt4.dll
2010-08-04 18:50 . 2010-08-04 18:50 140752 ----a-w- c:\windows\system32\drivers\eamon.sys
2010-08-03 20:28 . 2010-08-03 20:28 55256 ----a-w- c:\windows\system32\drivers\epfwtdi.sys
2010-07-29 20:31 . 2010-07-29 20:31 32608 ----a-w- c:\windows\system32\drivers\epfwndis.sys
2010-07-29 20:31 . 2010-07-29 20:31 134512 ----a-w- c:\windows\system32\drivers\epfw.sys
2010-07-29 20:31 . 2010-07-29 20:31 115008 ----a-w- c:\windows\system32\drivers\ehdrv.sys

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
*Note* empty entries & legit default entries are not shown

2010-10-14 23:31 147456 ----a-w- c:\program files\SugarSync\SugarSyncShellExt.dll

2010-10-14 23:31 147456 ----a-w- c:\program files\SugarSync\SugarSyncShellExt.dll

2010-10-14 23:31 147456 ----a-w- c:\program files\SugarSync\SugarSyncShellExt.dll

2010-10-14 23:31 147456 ----a-w- c:\program files\SugarSync\SugarSyncShellExt.dll

"SugarSync"="c:\program files\SugarSync\SugarSyncManager.exe" [2010-10-14 14946304]
"SUPERAntiSpyware"="c:\program files\SUPERAntiSpyware\SUPERAntiSpyware.exe" [2010-09-28 2424560]

"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2010-05-14 248552]
"ATIPTA"="c:\program files\ATI Technologies\ATI Control Panel\atiptaxx.exe" [2004-09-15 339968]
"CTSysVol"="c:\program files\Creative\SBAudigy2\Surround Mixer\CTSysVol.exe" [2002-10-29 49152]
"CTDVDDet"="c:\program files\Creative\SBAudigy2\DVDAudio\CTDVDDet.EXE" [2002-09-30 45056]
"CTHelper"="CTHELPER.EXE" [2003-02-20 28672]
"AsioReg"="CTASIO.DLL" [2003-02-20 110592]
"UpdReg"="c:\windows\UpdReg.EXE" [2000-05-11 90112]
"IMJPMIG8.1"="c:\windows\IME\imjp8_1\IMJPMIG.EXE" [2004-08-04 208952]
"IMEKRMIG6.1"="c:\windows\ime\imkr6_1\IMEKRMIG.EXE" [2004-08-04 44032]
"MSPY2002"="c:\windows\system32\IME\PINTLGNT\ImScInst.exe" [2004-08-04 59392]
"PHIME2002ASync"="c:\windows\system32\IME\TINTLGNT\TINTSETP.EXE" [2004-08-04 455168]
"PHIME2002A"="c:\windows\system32\IME\TINTLGNT\TINTSETP.EXE" [2004-08-04 455168]
"Acronis Scheduler2 Service"="c:\program files\Common Files\Acronis\Schedule2\schedhlp.exe" [2007-09-08 140568]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2009-12-22 35760]
"TrueImageMonitor.exe"="c:\program files\Acronis\TrueImageHome\TrueImageMonitor.exe" [2007-09-08 2595480]
"AcronisTimounterMonitor"="c:\program files\Acronis\TrueImageHome\TimounterMonitor.exe" [2007-09-08 905056]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2006-10-31 282624]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2010-09-21 932288]
"TkBellExe"="c:\program files\Common Files\Real\Update_OB\realsched.exe" [2010-04-10 202256]
"Hazon clic"="c:\program files\Garzanti Linguistica\Hazon clic\HAZON.EXE" [2003-05-22 643072]
"Harrap's Unabridged Pro"="c:\program files\Harrap\Harrap's Unabridged Pro\Bin\Multilingual.exe" [2004-03-03 348160]
"Archivarius 3000"="c:\program files\Archivarius 3000\Archivarius3000.exe" [2009-01-15 2537984]
"FineReader7NewsReaderPro"="c:\program files\ABBYY FineReader 7.0 Professional Edition\ABBYYNewsReader.exe" [2004-03-11 290816]
"DVDLauncher"="c:\program files\CyberLink\PowerDVD\DVDLauncher.exe" [2004-04-26 53248]
"egui"="c:\program files\ESET\ESET Smart Security\egui.exe" [2010-08-12 2215064]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
PopChar.lnk - c:\program files\ergonis\PopChar\PopChar.exe [2005-11-7 1576960]
Windows Search.lnk - c:\program files\Windows Desktop Search\WindowsSearch.exe [2008-5-26 123904]

"{56F9679E-7826-4C84-81F3-532071A8BCC5}"= "c:\program files\Windows Desktop Search\MSNLNamespaceMgr.dll" [2009-05-25 304128]
"{5AE067D3-9AFB-48E0-853A-EBB7F4A000DA}"= "c:\program files\SUPERAntiSpyware\SASSEH.DLL" [2008-05-13 77824]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\!SASWinLogon]
2009-09-03 22:21 548352 ----a-w- c:\program files\SUPERAntiSpyware\SASWINLO.DLL

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Lavasoft Ad-Aware Service]

"EnableFirewall"= 0 (0x0)

"c:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe"=
"c:\\Program Files\\Intuit\\QuickBooks Pro\\QBDBMgrN.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=

"3389:TCP"= 3389:TCP:@xpsp2res.dll,-22009

R0 aarich;aarich;c:\windows\SYSTEM32\DRIVERS\aarich.sys [6/15/2004 10:07 AM 241815]
R0 AFAmgt;AFAmgt;c:\windows\SYSTEM32\DRIVERS\afamgt.sys [4/21/2004 2:36 AM 92411]
R0 Lbd;Lbd;c:\windows\SYSTEM32\DRIVERS\Lbd.sys [7/15/2009 7:11 PM 64160]
R1 ehdrv;ehdrv;c:\windows\SYSTEM32\DRIVERS\ehdrv.sys [7/29/2010 1:31 PM 115008]
R1 SASDIFSV;SASDIFSV;c:\program files\SUPERAntiSpyware\sasdifsv.sys [2/17/2010 11:25 AM 12872]
R1 SASKUTIL;SASKUTIL;c:\program files\SUPERAntiSpyware\SASKUTIL.SYS [5/10/2010 11:41 AM 67656]
R2 ASFAgent;ASF Agent;c:\program files\Intel\ASF Agent\ASFAgent.exe [2/8/2004 7:02 AM 118784]
R2 AsfAlrt;AsfAlrt;c:\windows\SYSTEM32\DRIVERS\Asfalrt.sys [12/18/2002 3:31 AM 36064]
R2 ekrn;ESET Service;c:\program files\ESET\ESET Smart Security\ekrn.exe [8/12/2010 2:16 PM 810144]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\Lavasoft\Ad-Aware\AAWService.exe [7/3/2009 7:49 AM 1029456]
R2 RAIDStorAgent;RAID Storage Manager Agent;c:\program files\Dell\RAID Storage Manager\StorServ.exe [6/16/2004 3:10 PM 49152]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
getPlusHelper REG_MULTI_SZ getPlusHelper
Contents of the 'Scheduled Tasks' folder

2010-10-05 c:\windows\Tasks\Ad-Aware Update (Weekly).job
- c:\program files\Lavasoft\Ad-Aware\Ad-AwareAdmin.exe [2009-07-03 03:10]

2010-10-04 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2006-10-11 01:13]

2010-10-25 c:\windows\Tasks\RealUpgradeLogonTaskS-1-5-21-149866892-495472477-3715718337-1007.job
- c:\program files\Real\RealUpgrade\realupgrade.exe [2010-02-25 05:09]

2010-10-22 c:\windows\Tasks\RealUpgradeScheduledTaskS-1-5-21-149866892-495472477-3715718337-1007.job
- c:\program files\Real\RealUpgrade\realupgrade.exe [2010-02-25 05:09]

2004-12-11 c:\windows\Tasks\Spybot - Search & Destroy - Scheduled Task.job
- c:\program files\Spybot - Search & Destroy\SpybotSD.exe [2009-07-16 22:31]
------- Supplementary Scan -------
uStart Page = hxxp://www.google.com/
uInternet Connection Wizard,ShellNext = hxxp://www.dell.com/
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
Trusted Zone: att.net
Trusted Zone: sbcglobal.net
Trusted Zone: yahoo.com
TCP: {969A3047-E41B-46EE-89A2-47C9F9A5FCC9} =,
FF - ProfilePath - c:\documents and settings\USER\Application Data\Mozilla\Firefox\Profiles\niiod6rz.default\
FF - prefs.js: browser.startup.homepage - hxxp://imdb.com/
FF - plugin: c:\documents and settings\All Users\Application Data\Real\RealPlayer\BrowserRecordPlugin\MozillaPlugins\nprphtml5videoshim.dll
FF - plugin: c:\documents and settings\USER\Application Data\Mozilla\Firefox\Profiles\niiod6rz.default\extensions\{E2883E8F-472F-4fb0-9522-AC9BF37916A7}\plugins\np_gp.dll
FF - plugin: c:\program files\Java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\realplayer\Netscape6\nppl3260.dll
FF - plugin: c:\program files\realplayer\Netscape6\nprjplug.dll
FF - plugin: c:\program files\realplayer\Netscape6\nprpjplug.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\

c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4ar", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled", false);
- - - - ORPHANS REMOVED - - - -

HKCU-Run-Aim6 - (no file)
HKLM-Run-GhostStartTrayApp - c:\program files\Symantec\Norton Ghost 2003\GhostStartTrayApp.exe
HKLM-Run-CarboniteSetupLite - c:\program files\Carbonite\CarbonitePreinstaller.exe
AddRemove-HijackThis - c:\docume~1\USER\LOCALS~1\Temp\Rar$EX00.969\HijackThis.exe
AddRemove-{FAF88B432344413595BB2DED98385684} - c:\program files\DivX\DivXUserGuideUninstall

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files:

--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(708)
c:\program files\SUPERAntiSpyware\SASWINLO.DLL

- - - - - - - > 'lsass.exe'(768)
Completion time: 2010-10-24 19:49:17
ComboFix-quarantined-files.txt 2010-10-25 02:49

Pre-Run: 71,590,400,000 bytes free
Post-Run: 72,913,903,616 bytes free

- - End Of File - - F0103457004710D39B07CB7552977744

And here is the HijackThis log:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 9:47:01 PM, on 10/24/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
C:\Program Files\Intel\ASF Agent\ASFAgent.exe
C:\Program Files\Memeo\AutoBackup\MemeoService.exe
C:\Program Files\ESET\ESET Smart Security\ekrn.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\Program Files\Dell\RAID Storage Manager\StorServ.exe
C:\Program Files\Common Files\Acronis\Fomatik\TrueImageTryStartService.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Creative\SBAudigy2\Surround Mixer\CTSysVol.exe
C:\Program Files\Creative\SBAudigy2\DVDAudio\CTDVDDet.EXE
C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe
C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe
C:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Garzanti Linguistica\Hazon clic\HAZON.EXE
C:\Program Files\Harrap\Harrap's Unabridged Pro\Bin\Multilingual.exe
C:\Program Files\ABBYY FineReader 7.0 Professional Edition\ABBYYNewsReader.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\ESET\ESET Smart Security\egui.exe
C:\Program Files\SugarSync\SugarSyncManager.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\ergonis\PopChar\PopChar.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\Installers\HijackThis_10_2010\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell.com/
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\SBAudigy2\Surround Mixer\CTSysVol.exe
O4 - HKLM\..\Run: [CTDVDDet] C:\Program Files\Creative\SBAudigy2\DVDAudio\CTDVDDet.EXE
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [AsioReg] REGSVR32.EXE /S CTASIO.DLL
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [IMEKRMIG6.1] C:\WINDOWS\ime\imkr6_1\IMEKRMIG.EXE
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [Acronis Scheduler2 Service] "C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [TrueImageMonitor.exe] C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe
O4 - HKLM\..\Run: [AcronisTimounterMonitor] C:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Hazon clic] "C:\Program Files\Garzanti Linguistica\Hazon clic\HAZON.EXE" -I
O4 - HKLM\..\Run: [Harrap's Unabridged Pro] "C:\Program Files\Harrap\Harrap's Unabridged Pro\Bin\Multilingual.exe" /start=hidden
O4 - HKLM\..\Run: [Archivarius 3000] C:\Program Files\Archivarius 3000\Archivarius3000.exe /autostart
O4 - HKLM\..\Run: [FineReader7NewsReaderPro] "C:\Program Files\ABBYY FineReader 7.0 Professional Edition\ABBYYNewsReader.exe"
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [egui] "C:\Program Files\ESET\ESET Smart Security\egui.exe" /hide /waitservice
O4 - HKCU\..\Run: [SugarSync] "C:\Program Files\SugarSync\SugarSyncManager.exe" -startInTray -usedelay=true
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-21-149866892-495472477-3715718337-1007\..\Run: [SugarSync] "C:\Program Files\SugarSync\SugarSyncManager.exe" -startInTray -usedelay=true (User '?')
O4 - HKUS\S-1-5-21-149866892-495472477-3715718337-1007\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe (User '?')
O4 - HKUS\S-1-5-21-149866892-495472477-3715718337-1007\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User '?')
O4 - Global Startup: PopChar.lnk = C:\Program Files\ergonis\PopChar\PopChar.exe
O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O15 - Trusted Zone: *.att.net
O15 - Trusted Zone: http://*.att.net
O15 - Trusted Zone: *.sbcglobal.net
O15 - Trusted Zone: http://*.sbcglobal.net
O16 - DPF: {01111F00-3E00-11D2-8470-0060089874ED} - http://supportsoft.a...ad/tgctlins.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} (get_atlcom Class) - http://platformdl.ad...Plus/1.6/gp.cab
O18 - Protocol: intu-help-qb1 - {9B0F96C7-2E4B-433E-ABF3-043BA1B54AE3} - C:\Program Files\Intuit\QuickBooks Pro\HelpAsyncPluggableProtocol.dll
O18 - Protocol: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - mscoree.dll (file missing)
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
O23 - Service: ASF Agent (ASFAgent) - Intel Corporation - C:\Program Files\Intel\ASF Agent\ASFAgent.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: AutoBackup (BMUService) - Memeo - C:\Program Files\Memeo\AutoBackup\MemeoService.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: ESET HTTP Server (EhttpSrv) - ESET - C:\Program Files\ESET\ESET Smart Security\EHttpSrv.exe
O23 - Service: ESET Service (ekrn) - ESET - C:\Program Files\ESET\ESET Smart Security\ekrn.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: QBCFMonitorService - Intuit - C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
O23 - Service: Intuit QuickBooks FCS (QBFCService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe
O23 - Service: RAID Storage Manager Agent (RAIDStorAgent) - Dell - C:\Program Files\Dell\RAID Storage Manager\StorServ.exe
O23 - Service: Acronis Try And Decide Service (TryAndDecideService) - Unknown owner - C:\Program Files\Common Files\Acronis\Fomatik\TrueImageTryStartService.exe

End of file - 10796 bytes

EDIT: Posts merged ~BP

Edited by Budapest, 25 October 2010 - 08:54 PM.

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#2 gringo_pr


    Bleepin Gringo

  • Malware Response Team
  • 136,773 posts
  • Gender:Male
  • Location:Puerto rico
  • Local time:03:39 AM

Posted 03 November 2010 - 06:29 PM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.
  • Do not run any other tool untill instructed to do so!

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. By doing this and then choosing Immediate E-Mail notification and then clicking on Proceed you will be advised when we respond to your topic and facilitate the cleaning of your machine.

Note** If you are having problems posting the complete log into this thread upload them here http://www.rapidshare.com/ and post the links in this thread

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

I would like to get a better look at your system, please do the following so I can get some more detailed logs.


  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.
IMPORTANT! If you receive an error message while running DeFogger, please post the log defogger_disable which will appear on your desktop.

Download DDS:

  • Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop


    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply

Scan With RKUnHooker

  • Please Download Rootkit Unhooker Save it to your desktop.
  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"

information and logs:

In your next post I need the following

1.logs from DDS
3.let me know of any problems you may have had

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 gringo_pr


    Bleepin Gringo

  • Malware Response Team
  • 136,773 posts
  • Gender:Male
  • Location:Puerto rico
  • Local time:03:39 AM

Posted 05 November 2010 - 11:58 PM


three day bump

It has been Three days since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 gringo_pr


    Bleepin Gringo

  • Malware Response Team
  • 136,773 posts
  • Gender:Male
  • Location:Puerto rico
  • Local time:03:39 AM

Posted 09 November 2010 - 05:57 AM

Due to lack of feedback, this topic is now Closed

If you need this topic reopened, please send me a PM.
Please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

The fixes and advice in this thread are for this machine only.
Do not apply the instructions from this thread to your own machine.
Please start a new thread describing your issue and someone will be along to assist you.

With Regards,
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

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