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blue screen or safe mode no icons


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#1 Rick605

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Posted 25 October 2010 - 02:23 PM

HP Pavillion Elite M9250F PC

I tried safe mode (F8) but it wouldn't work. I was able to get it to do a destructive recovery (Fll) once but can not get there anymore. I tried using the recovery disks. Disconnected comp from the electrical cords and restarted to see if it would start from CD. I get the blue screen of death. The cursor moves but ctrl+alt+del does not work. If I press F8, I can get it into safe mode but no icons are there. I have run the hardware diagnostic tool and it says everyting is ok. I even turned off and on comp while pressing DELETE and that just took me too the menu to choose Safe Mode. I tried the other options but nothing works.

Please talk me through it. Thanks.

Rick

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#2 hamluis

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Posted 25 October 2010 - 02:36 PM

<<I have run the hardware diagnostic tool...>>

What tool would that be, please?

Have you tried the HP support webpage?

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Louis

#3 Rick605

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Posted 25 October 2010 - 03:04 PM

I used the Diagnostic Tool that is one of the options on the first menu.




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