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Thinkpoint 'hotfix.exe' ...please help !!


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5 replies to this topic

#1 horas88

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Posted 25 October 2010 - 01:40 PM

Hello great bleepingcomputer..

I have a ton of Thinkpoint windows on my desktop that reaad:( Access Violation at address 004AFD43 in Module Hotfix.exe Read address of 00000000) when i start my system . and i started up in safe mode w/ networking, but the same error occurred .

Anyone have an idea as to what it is and how to fix?

thank you .

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#2 Orange Blossom

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Posted 25 October 2010 - 01:54 PM

Hello,

Thinkpoint is a rogue. We have a removal guide for it here: http://www.bleepingcomputer.com/virus-removal/remove-thinkpoint

Orange Blossom :thumbsup:
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#3 horas88

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Posted 25 October 2010 - 03:11 PM

Hello,

Thinkpoint is a rogue. We have a removal guide for it here: http://www.bleepingcomputer.com/virus-removal/remove-thinkpoint

Orange Blossom :flowers:




Thank you it's working .... :thumbsup:

#4 enyardica

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Posted 26 October 2010 - 10:37 PM

I had the same problem. I did all the steps in this guide and Thinkpoint, hotfix.exe and all it's little components are gone... However I might've messed something up. My desktop does not work still, I cannot access properties in certain programs like explorer.exe and Computer, and when I try to start explorer.exe through task manager, i get "windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item." ... I get the same thing anytime I try to run control panel or Properties in Computer.

HELP!

#5 dpunisher

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Posted 27 October 2010 - 08:45 AM

Same boat.

I have a customer's system that I cleaned up 10 days ago, installed Security essentials, and yesterday I get a call it has "Thinkpoint" on it. I thought no problem. Started it, task manager, stop "hotfix.exe" and then tried to start explorer, and I get that message "windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item." This stuff is getting nastier.

EDIT: Got a solution.

Get an Ubuntu Live Linux CD, search for/download the ISO (here http://cdimage.ubuntu.com/daily-live/current/ )maverick desktop i386 iso, and burn it to CD. Boot/run it from the CD (don't install). Search the main drive/partition for "Hotfix", you should find 1 or 2 files so named. Delete the files. Reboot to windows without the CD, and you should get the normal desktop, and Malwarebytes should run (at least this one did). I haven't looked for/found other problems yet with internet connectivity or other programs, but at least I can boot it normally now.

Now I just got to find out if anything else was screwed up.

Edited by dpunisher, 27 October 2010 - 11:19 AM.

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#6 Orange Blossom

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Posted 17 November 2010 - 09:20 PM

@ horas88,

I'm glad it worked.

@ enyardica,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic361303.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
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