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Toshiba onboard keyboard and mouse not working


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#1 computermd

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Posted 25 October 2010 - 12:07 PM

Have a toshiba laptop running vista - onboard keyboard and mouse will not work in windows (regular or safe mode) external usb mouse and keyboard work fine. System had infection cleaned with Avast and malwarebytes. Would rather not wipe and reload - system has no restore points - tried re-installing drivers - no results.

Any help would be greatly appreciated.

Thanks.

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#2 dodes

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Posted 02 November 2010 - 03:04 PM

1.) Provide us with the make and model of your Toshiba laptop.
2.) Start menu > Run > devmgmt.msc
Look for your mouse and keyboard in the list. You'll obviously see the mouse and keyboard you plugged in, but try to find your laptop keyboard and trackpad in that list. If you can't find it, look for any device displaying any errors.
3.) Make sure the onboard keyboard/trackpad haven't been disabled via one of the laptop's Fn (function keys)
4.) Open Control Panel and find the third-party control panel applet for your laptop's trackpad. Is it reporting any issues?
5.) Can you get your laptop's keyboard to produce any lights (eg. Caps Lock, Num Lock, etc.?)
6.) Do you have the Malwarebytes logs/Avast quarantine (or removal logs) still available? If this problem occurred after the malware was removed then it may be helpful to look for any drivers/other files that may have been altered/removed as part of avast's/MBAM's activities.
7.) Did you at any time have any Webroot software installed?
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#3 computermd

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Posted 17 November 2010 - 05:24 PM

Thank you for your quick response, however this was a customers machine that didn't mind the wipe and reload (they had already backed up all data) and the wipe and reload worked great no problems reported.

Thanks anyway!




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