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unresponsive, freezing, redirected searches,problems opening and closing down


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#1 arkle

arkle

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Posted 25 October 2010 - 11:07 AM

Hi,
please advise re this problem.

I submitted a post regarding a different problem over a week ago, this problem appears to have resolved itself, but I have received no reply to my post of 18/10 and I am not sure what to do as I have all these other issues.

Should I just wait till I get a reply or is a week too long?

The other issues are that my laptop is sometimes reluctant to get beyond the desktop stage on start up, so I have to reboot which usually does the trick.
Sometimes it will not shut down after saying 'computer is closing down' and I have to just press the open/close button to close it.
Google searches keep getting redirected, mozilla firefox doesnt seem to function correctly, and neither does Internet explorer, which also fails to open my emails due to 'java script error.



i have allowed someone in my house to use this laptop for the past year or so, and now they have gone I suspect that some of the sites they visited were of a dubious nature, which may account for some of these problems???

I need this laptop to earn a living so any help or advice would be very welcome.

thank you,

paul

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#2 Orange Blossom

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Posted 25 October 2010 - 12:01 PM

Hello,

Please await a reply to your earlier topic. You can update them concerning your computer issues at that time. I know how frustrating it is when your computer isn't working properly. Let me assure you that your topic isn't lost, forgotten, or ignored. We work with hundreds of logs every day, so we have devised a means of seeing only those topics that don't have responses yet. At the moment, we have nearly 500 unanswered topics, the oldest dated Oct. 14, 2010 at 8:23 pm Eastern Daylight Savings time in the U.S.A. Your log topic is dated October 18, 2010 at 5:00 p.m. using the same time zone.

Our volunteer MRT team members have various levels of expertise and training, so while we try to take the oldest DDS/HJT logs, it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us would want someone to assist you who is not familiar with your issue and attempt to fix it.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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#3 arkle

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Posted 25 October 2010 - 05:39 PM

Thank you so much for your response, I am sorry to have troubled you and I do Appreciate that you are all very busy.

I think you guys do an amazing job, and I will now await my turn.

Thank you,

paul




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