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Smart Engine removal problem


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7 replies to this topic

#1 Nuttywife

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Posted 25 October 2010 - 07:29 AM

My husbands laptop was infected with the Smart Engine malware - Windows7, and we've attempted to fix it via the removal instructions at http://www.bleepingcomputer.com/virus-remo...ve-smart-engine. It seemed to go well enough with no hitches - however when we try to connect to the internet we can't. Hubby has checked all connections wifi etc and still can't get connected. Has something during the removal changed his connection - really don't know how to go about fixing this and any help would be greatly appreciated.

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#2 1972vet

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Posted 25 October 2010 - 07:53 AM

Greetings Nuttywife and Welcome to the Forums,

Please do this:
Click Start-->Control Panel...Select View network status and tasks under the "Network and Internet" header.

Tell me what you see listed under the View your active networks section. Thanks!

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#3 Nuttywife

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Posted 25 October 2010 - 08:18 AM

I have established that it is connected to the internet but that nothing will display just that Internet Explorer cannot display the webpage! So I clicked diagnose connection problems.
Says: Problem found - The remote device or resource won't accept the connection. Detected.

Does this help?
Thanks

#4 1972vet

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Posted 25 October 2010 - 08:25 AM

What web page are you using as the IE home page? Have you tried any different page?

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#5 Nuttywife

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Posted 25 October 2010 - 09:06 AM

Hi I've tried a system restore and it seems to has resolved the problem - do you think it will be ok to use normally now or do you recommend a full system scan with Malwarebytes first.

#6 1972vet

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Posted 25 October 2010 - 10:01 AM

Actually, what I recommend is the same that you'll read here...when I see those logs, I'll post back more instructions for you. Thanks!

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#7 1972vet

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Posted 26 October 2010 - 10:31 AM

Do you still require assistance Nuttywife?

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#8 1972vet

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Posted 29 October 2010 - 07:01 PM

Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to anyone of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic
in a new thread. Thanks!


The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.

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