In order to assist you, we do need to see those logs along with a description of the computer issues. Infections these days are often unique as are people's computer and software setups which means often a specialized approach is necessary to remove the infection, hence, the request for logs.
Please follow the instructions in ==>This Guide<==
. If you cannot complete a step, skip it and continue.
Once the proper logs are created, then make a NEW TOPIC
and post it ==>HERE<==
Please include a description of your computer issues and what you have done to resolve them.
If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.