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Potential virus, trojan or worm.


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2 replies to this topic

#1 chuchito

chuchito

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Posted 24 October 2010 - 10:13 PM

Hello I'm a newcomer and I think my computer could be infected. In addition, I don't have a lot of experience on how to diagnose or clean my computer. I have run many scans with many different software's. For example, I've done scans with Norton Anti-virus Suite, Ad-Aware, Spy Bot, Mal-aware bites and many more. Most of my scans except Norton's I have found infections ( At least that is what I think they were), and unfortunately I did not save the logs of any of this scans and I can't find them in my pc. Also, I've try running this software's again but no further infections found, but infections had something to do with "something, something... DNS." Sorry for not providing you with the specific name but I just can't find it and I don't remember. Thank you for your help and I hope my information can help. Attached find all my scan logs.


DDS (Ver_10-10-21.02) - NTFSx86
Run by kokoroko at 17:49:55.23 on Sun 10/24/2010
Internet Explorer: 6.0.2900.2180 BrowserJavaVersion: 1.6.0_22
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.511.85 [GMT -7:00]

AV: Norton Security Suite *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Security Suite *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\System32\inetsrv\inetinfo.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Norton Security Suite\Engine\4.2.0.12\ccSvcHst.exe
C:\WINDOWS\System32\snmp.exe
C:\Program Files\Norton Security Suite\Engine\4.2.0.12\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\Mixer.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Documents and Settings\kokoroko\Desktop\highjack\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton security suite\engine\4.2.0.12\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton security suite\engine\4.2.0.12\IPSBHO.DLL
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton security suite\engine\4.2.0.12\coIEPlg.dll
TB: {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - No File
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [C-Media Mixer] Mixer.exe /startup
dRunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C}
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1188425697687
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1283120353819
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
Hosts: 127.0.0.1 www.spywareinfo.com

================= FIREFOX ===================

FF - ProfilePath -
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbaam7a8h", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4ar", true);

============= SERVICES / DRIVERS ===============

R0 fasttrak;fasttrak;c:\windows\system32\drivers\Fasttrak.sys [2001-12-20 70528]
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\n360\0402000.00c\symds.sys [2010-10-21 328752]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360\0402000.00c\symefa.sys [2010-10-21 173104]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.0.0.127\definitions\bashdefs\20101001.001\BHDrvx86.sys [2010-10-2 692272]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\n360\0402000.00c\cchpx86.sys [2010-10-21 501888]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\n360\0402000.00c\ironx86.sys [2010-10-21 116784]
R2 N360;Norton Security Suite;c:\program files\norton security suite\engine\4.2.0.12\ccsvchst.exe [2010-10-21 126392]
R3 ADPTEHCD;Adaptec USB 2.0 Enhanced Host Controller Driver;c:\windows\system32\drivers\asusehcd.sys [2008-8-31 34288]
R3 AUSBD_FilterService;Adaptec USB 2.0 Port Enumeration Driver;c:\windows\system32\drivers\asususbd.sys [2008-8-31 22448]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.0.0.127\definitions\ipsdefs\20101021.003\IDSXpx86.sys [2010-10-19 341880]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.0.0.127\definitions\virusdefs\20101024.003\NAVENG.SYS [2010-10-24 86064]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.0.0.127\definitions\virusdefs\20101024.003\NAVEX15.SYS [2010-10-24 1371184]
S0 FsUdf;FsUdf; [x]
S0 fvdscsi;fvdscsi;c:\windows\system32\drivers\fvdscsi.sys --> c:\windows\system32\drivers\fvdscsi.sys [?]
S3 motccgp;Motorola USB Composite Device Driver;c:\windows\system32\drivers\motccgp.sys [2010-10-8 19712]
S3 motccgpfl;MotCcgpFlService;c:\windows\system32\drivers\motccgpfl.sys [2010-10-8 8320]
S3 MotDev;Motorola Inc. USB Device;c:\windows\system32\drivers\motodrv.sys [2010-10-8 42752]
S3 motport;Motorola USB Diagnostic Port;c:\windows\system32\drivers\motport.sys [2010-10-8 23936]
S3 pwdrvio;pwdrvio;c:\windows\system32\pwdrvio.sys [2010-10-11 16472]
S3 pwdspio;pwdspio;c:\windows\system32\pwdspio.sys [2010-10-11 11104]
S3 SMC1211;SMC EZ Card 10/100 PCI (SMC1211 Series) NT 5.0 Driver;c:\windows\system32\drivers\SMC1211.sys [2007-8-29 23153]

=============== Created Last 30 ================

2010-10-24 03:52:49 20992 -c--a-w- c:\windows\system32\dllcache\rtl8139.sys
2010-10-24 03:52:49 20992 ----a-w- c:\windows\system32\drivers\RTL8139.sys
2010-10-21 10:44:00 361904 ----a-w- c:\windows\system32\drivers\n360\0402000.00c\symtdi.sys
2010-10-21 10:44:00 339504 ----a-w- c:\windows\system32\drivers\n360\0402000.00c\symtdiv.sys
2010-10-21 10:43:59 43696 ----a-w- c:\windows\system32\drivers\n360\0402000.00c\srtspx.sys
2010-10-21 10:43:59 328752 ----a-r- c:\windows\system32\drivers\n360\0402000.00c\symds.sys
2010-10-21 10:43:59 325680 ----a-w- c:\windows\system32\drivers\n360\0402000.00c\srtsp.sys
2010-10-21 10:43:59 173104 ----a-w- c:\windows\system32\drivers\n360\0402000.00c\symefa.sys
2010-10-21 10:43:58 501888 ----a-w- c:\windows\system32\drivers\n360\0402000.00c\cchpx86.sys
2010-10-21 10:43:58 116784 ----a-w- c:\windows\system32\drivers\n360\0402000.00c\ironx86.sys
2010-10-21 10:42:59 -------- d-----w- c:\windows\system32\drivers\n360\0402000.00C
2010-10-21 09:29:46 60808 ----a-w- c:\windows\system32\S32EVNT1.DLL
2010-10-21 09:29:45 124976 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2010-10-21 09:29:45 -------- d-----w- c:\program files\Symantec
2010-10-21 09:29:45 -------- d-----w- c:\program files\common files\Symantec Shared
2010-10-21 09:28:19 -------- d-----w- c:\windows\system32\drivers\N360
2010-10-21 09:28:13 -------- d-----w- c:\program files\Norton Security Suite
2010-10-21 09:27:36 -------- d-----w- c:\program files\NortonInstaller
2010-10-21 08:49:42 456704 -c----w- c:\windows\system32\dllcache\smtpsvc.dll
2010-10-21 08:49:41 743936 -c----w- c:\windows\system32\dllcache\helpsvc.exe
2010-10-21 08:49:35 18432 -c----w- c:\windows\system32\dllcache\iedw.exe
2010-10-21 08:48:20 3555328 -c----w- c:\windows\system32\dllcache\moviemk.exe
2010-10-21 08:47:38 470528 -c----w- c:\windows\system32\dllcache\aclayers.dll
2010-10-21 08:47:01 126976 -c----w- c:\windows\system32\dllcache\ftpsvc2.dll
2010-10-21 08:46:41 153088 -c----w- c:\windows\system32\dllcache\triedit.dll
2010-10-21 08:46:18 655872 -c----w- c:\windows\system32\dllcache\mstscax.dll
2010-10-21 08:46:00 268288 -c----w- c:\windows\system32\dllcache\httpext.dll
2010-10-21 08:44:43 331776 -c----w- c:\windows\system32\dllcache\msadce.dll
2010-10-21 07:48:46 -------- d-----w- c:\windows\system32\wbem\repository.002\FS
2010-10-21 07:48:46 -------- d-----w- c:\windows\system32\wbem\Repository.002
2010-10-21 06:58:51 352256 ----a-w- c:\windows\system32\winhttp.dll
2010-10-21 06:58:51 18944 ----a-w- c:\windows\system32\qmgrprxy.dll
2010-10-21 06:57:09 217816 ----a-w- c:\windows\system32\wuaucpl.cpl
2010-10-21 06:41:01 -------- d-----w- c:\program files\directx
2010-10-21 06:31:28 225280 ------w- c:\program files\internet explorer\plugins\NPDocBox.dll
2010-10-21 06:31:28 103312 ------w- c:\program files\internet explorer\plugins\nppdf32.dll
2010-10-21 06:31:28 -------- d-----w- c:\windows\Profiles
2010-10-21 06:31:27 -------- d-----w- c:\windows\system32\Adobe
2010-10-21 06:01:23 42368 ----a-w- c:\windows\system32\drivers\agp440.sys
2010-10-21 06:01:10 68224 ----a-w- c:\windows\system32\drivers\pci.sys
2010-10-21 05:43:13 4677 -c--a-w- c:\windows\system32\dllcache\zeeverm.dll
2010-10-21 05:43:13 41029 -c--a-w- c:\windows\system32\dllcache\zcorem.dll
2010-10-21 05:43:13 36937 -c--a-w- c:\windows\system32\dllcache\zclientm.exe
2010-10-21 05:43:13 29760 -c--a-w- c:\windows\system32\dllcache\znetm.dll
2010-10-21 05:43:13 13894 -c--a-w- c:\windows\system32\dllcache\zonelibm.dll
2010-10-21 05:43:13 113222 -c--a-w- c:\windows\system32\dllcache\zoneclim.dll
2010-10-21 05:43:01 119808 -c--a-w- c:\windows\system32\dllcache\winmine.exe
2010-10-21 05:41:58 229439 -c--a-w- c:\windows\system32\dllcache\multibox.dll
2010-10-21 05:40:58 13463552 -c--a-w- c:\windows\system32\dllcache\hwxjpn.dll
2010-10-21 05:39:22 -------- d-----w- c:\program files\msn gaming zone
2010-10-21 05:33:44 32768 ----a-w- c:\windows\system32\isrdbg32.dll
2010-10-21 05:32:59 69632 ----a-w- c:\windows\system32\msconf.dll
2010-10-21 05:30:36 -------- d-----w- c:\windows\system32\Cache
2010-10-21 05:29:59 343040 ----a-w- c:\windows\system32\mspaint.exe
2010-10-21 03:56:46 52864 ----a-w- c:\windows\system32\drivers\dmusic.sys
2010-10-21 03:56:38 6400 ----a-w- c:\windows\system32\drivers\splitter.sys
2010-10-21 03:55:24 57472 ----a-w- c:\windows\system32\drivers\redbook.sys
2010-10-21 03:53:04 4096 ----a-w- c:\windows\system32\ksuser.dll
2010-10-21 03:53:04 130048 ----a-w- c:\windows\system32\ksproxy.ax
2010-10-21 03:52:06 4274816 ----a-w- c:\windows\system32\nv4_disp.dll
2010-10-21 03:52:05 1897408 ----a-w- c:\windows\system32\drivers\nv4_mini.sys
2010-10-21 03:51:13 40840 ----a-w- c:\windows\system32\drivers\termdd.sys
2010-10-21 03:51:10 196864 ----a-w- c:\windows\system32\drivers\rdpdr.sys
2010-10-21 03:49:14 741376 ----a-w- c:\program files\common files\microsoft shared\speech\sapi.dll
2010-10-21 03:49:03 24661 -c--a-w- c:\windows\system32\dllcache\spxcoins.dll
2010-10-21 03:49:03 24661 ----a-w- c:\windows\system32\spxcoins.dll
2010-10-21 03:49:03 146432 ----a-w- c:\windows\system\winspool.drv
2010-10-21 03:49:03 13312 -c--a-w- c:\windows\system32\dllcache\irclass.dll
2010-10-21 03:49:03 13312 ----a-w- c:\windows\system32\irclass.dll
2010-10-21 03:49:03 11264 ----a-w- c:\windows\system32\drivers\irenum.sys
2010-10-21 03:49:02 74752 ----a-w- c:\windows\system32\storprop.dll
2010-10-21 03:48:27 13608 ----a-r- c:\windows\SET12F.tmp
2010-10-21 03:48:22 1086182 ----a-r- c:\windows\SET123.tmp
2010-10-20 20:36:49 -------- d-----w- c:\windows\OemDir
2010-10-17 02:43:55 -------- d-----w- C:\MGtools
2010-10-17 00:11:17 -------- d-sha-r- C:\cmdcons
2010-10-16 01:51:43 -------- d-----w- c:\docume~1\kokoroko\applic~1\SUPERAntiSpyware.com
2010-10-16 01:51:43 -------- d-----w- c:\docume~1\alluse~1\applic~1\SUPERAntiSpyware.com
2010-10-16 00:38:48 73728 ----a-w- c:\windows\system32\javacpl.cpl
2010-10-15 13:28:53 -------- d-----w- C:\ScrubTmp
2010-10-12 23:51:15 -------- d-----w- c:\docume~1\kokoroko\applic~1\Malwarebytes
2010-10-12 23:45:52 -------- d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2010-10-12 09:42:38 -------- d-----w- c:\docume~1\alluse~1\applic~1\boost_interprocess
2010-10-12 09:38:25 -------- d-----w- c:\docume~1\kokoroko\applic~1\CometPlayer
2010-10-12 04:06:34 725064 ----a-w- c:\windows\system32\pwNative.exe
2010-10-12 04:06:32 16472 ------w- c:\windows\system32\pwdrvio.sys
2010-10-12 04:06:32 11104 ------w- c:\windows\system32\pwdspio.sys
2010-10-10 01:44:50 -------- d-----w- c:\windows\Downloaded Installations
2010-10-09 21:17:28 -------- d-----w- c:\program files\Business Objects
2010-10-09 04:19:28 -------- d-----w- c:\docume~1\kokoroko\applic~1\CBS Interactive
2010-10-09 04:07:29 14640 ------w- c:\windows\system32\spmsgXP_2k3.dll
2010-10-09 02:44:45 23936 ----a-w- c:\windows\system32\drivers\motport.sys
2010-10-09 02:44:42 23936 ----a-w- c:\windows\system32\drivers\motmodem.sys
2010-10-09 02:44:40 8320 ----a-w- c:\windows\system32\drivers\motccgpfl.sys
2010-10-09 02:44:40 19712 ----a-w- c:\windows\system32\drivers\motccgp.sys
2010-10-09 02:44:39 1112288 ----a-w- c:\windows\system32\wdfcoinstaller01007.dll
2010-10-09 02:44:33 42752 ----a-w- c:\windows\system32\drivers\motodrv.sys
2010-10-09 02:40:33 -------- d-----w- c:\program files\Motorola
2010-10-09 02:40:33 -------- d-----w- c:\program files\common files\Motorola Shared
2010-09-29 08:15:43 -------- d-----w- c:\program files\iPod
2010-09-29 08:15:33 -------- d-----w- c:\program files\iTunes
2010-09-29 08:15:33 -------- d-----w- c:\docume~1\alluse~1\applic~1\{429CAD59-35B1-4DBC-BB6D-1DB246563521}
2010-09-29 08:14:47 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin7.dll
2010-09-29 08:14:47 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin6.dll
2010-09-29 08:14:46 159744 ----a-w- c:\program files\mozilla firefox\plugins\npqtplugin7.dll
2010-09-29 08:14:46 159744 ----a-w- c:\program files\mozilla firefox\plugins\npqtplugin6.dll
2010-09-29 08:14:46 159744 ----a-w- c:\program files\mozilla firefox\plugins\npqtplugin5.dll
2010-09-29 08:14:46 159744 ----a-w- c:\program files\mozilla firefox\plugins\npqtplugin4.dll
2010-09-29 08:14:46 159744 ----a-w- c:\program files\mozilla firefox\plugins\npqtplugin3.dll
2010-09-29 08:14:46 159744 ----a-w- c:\program files\mozilla firefox\plugins\npqtplugin2.dll
2010-09-29 08:14:46 159744 ----a-w- c:\program files\mozilla firefox\plugins\npqtplugin.dll
2010-09-29 02:04:36 63488 ----a-w- c:\windows\system32\dllcache\icardie.dll
2010-09-29 02:04:36 6067200 ----a-w- c:\windows\system32\dllcache\ieframe.dll
2010-09-29 02:04:36 52224 ----a-w- c:\windows\system32\dllcache\msfeedsbs.dll
2010-09-29 02:04:36 459264 ----a-w- c:\windows\system32\dllcache\msfeeds.dll
2010-09-29 02:04:36 380928 ----a-w- c:\windows\system32\dllcache\ieapfltr.dll
2010-09-29 02:04:36 268288 ----a-w- c:\windows\system32\dllcache\iertutil.dll
2010-09-29 02:04:36 2452872 ----a-w- c:\windows\system32\dllcache\ieapfltr.dat
2010-09-29 01:30:17 472808 ----a-w- c:\windows\system32\deployJava1.dll
2010-09-29 01:30:17 472808 ----a-w- c:\program files\mozilla firefox\plugins\npdeployJava1.dll

==================== Find3M ====================

2010-09-08 18:17:46 94208 ----a-w- c:\windows\system32\QuickTimeVR.qtx
2010-09-08 18:17:46 69632 ----a-w- c:\windows\system32\QuickTime.qts
2010-07-28 01:44:10 91424 ----a-w- c:\windows\system32\dnssd.dll
2010-07-28 01:44:10 75040 ----a-w- c:\windows\system32\jdns_sd.dll
2010-07-28 01:44:10 197920 ----a-w- c:\windows\system32\dnssdX.dll
2010-07-28 01:44:10 107808 ----a-w- c:\windows\system32\dns-sd.exe

============= FINISH: 17:53:00.78 ===============

Attached Files

  • Attached File  ark.log   8.38KB   0 downloads


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#2 myrti

myrti

    Sillyberry


  • Malware Study Hall Admin
  • 33,784 posts
  • OFFLINE
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  • Gender:Female
  • Location:At home
  • Local time:02:24 AM

Posted 02 November 2010 - 05:10 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
We need to create an OTL Report
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • In the custom scan box paste the following:
    msconfig
    safebootminimal
    activex
    drivers32
    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    hlp.dat
    /md5stop
    %systemroot%\*. /mp /s
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles
    %systemroot%\System32\config\*.sav
    %systemroot%\system32\drivers\*.sys /90
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt<--Will be minimized

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

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#3 myrti

myrti

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Posted 15 November 2010 - 06:21 AM

Since it has gone stale, this topic is now Closed

If you need this topic reopened, please send me a PM.
Please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

With Regards,
myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

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Follow BleepingComputer on: Facebook | Twitter | Google+





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