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Infected? can't access Internet, blocked


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#1 321mark

321mark

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Posted 24 October 2010 - 08:55 PM

Windows VISTA. Can NOT access internet (normal mode). CAN access internet SAFE mode. Have NORTON installed, but it is blocked. Try to open NORTON, nothing happens. Downloaded MBAM, nothing found, update is blocked. Downloaded MS Security Essentials, nothing found, update is blocked. Can NOT run CMD prompt, see DOS screen flash for 1/4 second then goes away. Checked for proxy server, but looks OK.
-----------------
DDS (Ver_10-10-21.02) - NTFSx86 NETWORK
Run by Sharon at 15:15:54.01 on Sun 10/24/2010
Internet Explorer: 8.0.6001.18975
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.2813.2161 [GMT -4:00]

SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
c:\Program Files\Microsoft Security Essentials\MsMpEng.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\Explorer.EXE
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Microsoft Security Essentials\msseces.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\DllHost.exe
C:\Users\Sharon\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.comcast.net/
uInternet Settings,ProxyOverride = *.local;<local>
uInternet Settings,ProxyServer = http=127.0.0.1:5577
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton security suite\engine\3.8.0.41\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton security suite\engine\3.8.0.41\IPSBHO.DLL
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: MSN Toolbar BHO: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn toolbar\platform\4.0.0379.0\npwinext.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: MSN Toolbar: {8dcb7100-df86-4384-8842-8fa844297b3f} - c:\program files\msn toolbar\platform\4.0.0379.0\npwinext.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton security suite\engine\3.8.0.41\coIEPlg.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [Creative Live! Cam Manager] "c:\program files\creative\creative live! cam\live! cam manager\CTLCMgr.exe"
uRun: [Google Update] "c:\users\sharon\appdata\local\google\update\GoogleUpdate.exe" /c
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [VolPanel] "c:\program files\creative\sound blaster x-fi\volume panel\VolPanlu.exe" /r
mRun: [MSN Toolbar] "c:\program files\msn toolbar\platform\4.0.0379.0\mswinext.exe"
mRun: [Microsoft Default Manager] "c:\program files\microsoft\search enhancement pack\default manager\DefMgr.exe" -resume
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [Adobe_ID0EYTHM] c:\progra~1\common~1\adobe\adobev~1\server\bin\VERSIO~2.EXE
mRun: [CTxfiHlp] CTXFIHLP.EXE
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [MSSE] "c:\program files\microsoft security essentials\msseces.exe" -hide -runkey
dRun: [CtxfiReg] CTXFIREG.exe /FAIL2
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\nikonm~1.lnk - c:\program files\common files\nikon\monitor\NkMonitor.exe
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableLUA = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} - hxxp://ccfiles.creative.com/Web/softwareupdate/su2/ocx/15111/CTPID.cab
TCP: {4D567CA4-FD19-4495-B30B-21BC9EB2EE29} = 68.87.73.246,68.87.71.230
Handler: symres - {AA1061FE-6C41-421f-9344-69640C9732AB} - c:\program files\norton security suite\engine\3.8.0.41\CoIEPlg.dll

================= FIREFOX ===================

FF - ProfilePath - c:\users\sharon\appdata\roaming\mozilla\firefox\profiles\f7jgz3bj.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.comcast.net/
FF - component: c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\coffplgn\components\coFFPlgn.dll
FF - component: c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\ipsffplgn\components\IPSFFPl.dll
FF - plugin: c:\program files\nvidia corporation\3d vision\npnv3dv.dll
FF - plugin: c:\program files\nvidia corporation\3d vision\npnv3dvstreaming.dll
FF - plugin: c:\users\sharon\appdata\local\google\update\1.2.183.39\npGoogleOneClick8.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbaam7a8h", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4ar", true);

============= SERVICES / DRIVERS ===============

R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360\0308000.029\SymEFA.sys [2010-3-1 310320]
S1 BHDrvx86;Symantec Heuristics Driver;c:\windows\system32\drivers\n360\0308000.029\BHDrvx86.sys [2010-3-1 259632]
S1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\n360\0308000.029\cchpx86.sys [2010-3-1 482432]
S1 IDSVix86;IDSVix86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\ipsdefs\20101005.005\IDSvix86.sys [2010-9-15 353840]
S1 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2010-3-25 151216]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 N360;Norton Security Suite;c:\program files\norton security suite\engine\3.8.0.41\ccSvcHst.exe [2010-3-1 117640]
S2 Stereo Service;NVIDIA Stereoscopic 3D Driver Service;c:\program files\nvidia corporation\3d vision\nvSCPAPISvr.exe [2010-7-9 248936]
S3 Creative Audio Engine Licensing Service;Creative Audio Engine Licensing Service;c:\program files\common files\creative labs shared\service\CTAELicensing.exe [2010-2-13 79360]
S3 CT20XUT.SYS;CT20XUT.SYS;c:\windows\system32\drivers\CT20XUT.sys [2009-6-3 171032]
S3 CT20XUT;CT20XUT;c:\windows\system32\drivers\CT20XUT.sys [2009-6-3 171032]
S3 CTEXFIFX.SYS;CTEXFIFX.SYS;c:\windows\system32\drivers\CTEXFIFX.sys [2009-6-3 1324056]
S3 CTEXFIFX;CTEXFIFX;c:\windows\system32\drivers\CTEXFIFX.sys [2009-6-3 1324056]
S3 CTHWIUT.SYS;CTHWIUT.SYS;c:\windows\system32\drivers\CTHWIUT.sys [2009-6-3 72728]
S3 CTHWIUT;CTHWIUT;c:\windows\system32\drivers\CTHWIUT.sys [2009-6-3 72728]
S3 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]
S3 MpNWMon;Microsoft Malware Protection Network Driver;c:\windows\system32\drivers\MpNWMon.sys [2010-3-25 42368]
S3 SYMNDISV;Symantec Network Filter Driver;c:\windows\system32\drivers\n360\0308000.029\symndisv.sys [2010-3-1 48688]
S3 VST_DPV;VST_DPV;c:\windows\system32\drivers\VSTDPV3.SYS [2008-1-20 987648]
S3 VSTHWBS2;VSTHWBS2;c:\windows\system32\drivers\VSTBS23.SYS [2008-1-20 251904]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]

=============== Created Last 30 ================

2010-10-24 18:42:30 6146896 ----a-w- c:\progra~2\microsoft\microsoft antimalware\definition updates\{7445b60e-13e5-4f08-8497-1ddb95da0df8}\mpengine.dll
2010-10-24 18:37:28 -------- d-----w- c:\program files\Microsoft Security Essentials
2010-10-14 23:23:52 867328 ----a-w- c:\windows\system32\wmpmde.dll
2010-10-14 23:23:52 231424 ----a-w- c:\windows\system32\msshsq.dll
2010-10-14 23:23:51 531968 ----a-w- c:\windows\system32\comctl32.dll
2010-09-29 12:17:32 2048 ----a-w- c:\windows\system32\tzres.dll
2010-09-29 12:16:56 13312 ----a-w- c:\program files\internet explorer\iecompat.dll

==================== Find3M ====================

2010-10-19 20:51:33 222080 ------w- c:\windows\system32\MpSigStub.exe
2010-09-13 13:56:41 8147456 ----a-w- c:\windows\system32\wmploc.DLL
2010-09-08 06:01:28 916480 ----a-w- c:\windows\system32\wininet.dll
2010-09-08 05:57:18 43520 ----a-w- c:\windows\system32\licmgr10.dll
2010-09-08 05:57:05 1469440 ----a-w- c:\windows\system32\inetcpl.cpl
2010-09-08 05:56:53 71680 ----a-w- c:\windows\system32\iesetup.dll
2010-09-08 05:56:53 109056 ----a-w- c:\windows\system32\iesysprep.dll
2010-09-08 05:04:36 385024 ----a-w- c:\windows\system32\html.iec
2010-09-08 04:26:46 133632 ----a-w- c:\windows\system32\ieUnatt.exe
2010-09-08 04:25:15 1638912 ----a-w- c:\windows\system32\mshtml.tlb
2010-09-06 16:20:29 125952 ----a-w- c:\windows\system32\srvsvc.dll
2010-09-06 16:19:06 17920 ----a-w- c:\windows\system32\netevent.dll
2010-08-31 15:46:37 954752 ----a-w- c:\windows\system32\mfc40.dll
2010-08-31 15:46:37 954288 ----a-w- c:\windows\system32\mfc40u.dll
2010-08-31 13:27:38 2038272 ----a-w- c:\windows\system32\win32k.sys
2010-08-26 16:37:45 157184 ----a-w- c:\windows\system32\t2embed.dll
2010-08-17 14:11:37 128000 ----a-w- c:\windows\system32\spoolsv.exe
2010-08-10 15:53:15 274944 ----a-w- c:\windows\system32\schannel.dll

============= FINISH: 15:16:23.43 ===============

Attached Files



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#2 myrti

myrti

    Sillyberry


  • Malware Study Hall Admin
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Posted 02 November 2010 - 05:06 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
We need to create an OTL Report
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • In the custom scan box paste the following:
    msconfig
    safebootminimal
    activex
    drivers32
    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    hlp.dat
    /md5stop
    %systemroot%\*. /mp /s
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles
    %systemroot%\System32\config\*.sav
    %systemroot%\system32\drivers\*.sys /90
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt<--Will be minimized

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#3 myrti

myrti

    Sillyberry


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Posted 15 November 2010 - 06:20 AM

Since it has gone stale, this topic is now Closed

If you need this topic reopened, please send me a PM.
Please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

With Regards,
myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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