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Think Point


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#1 lynn1102

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Posted 24 October 2010 - 07:32 PM

Hello, I'm new here. My name is Lynn from Penna. I do some part time video and film work, but am mostly retired. I know computers, but not an expert. I can follow directions and do have enough common sense to figure out most things

A few days ago I was hit with the Microsoft Security virus/malware. I also had a Think Point virus/malware at the same time. I don't know if it's the same thing or not. After playing around with it for the past two days, I think I have almost gone. I can run all my programs and most of my internet programs. I can access most website with no problem. One thing I cannot do is access anything on the microsoft sites. I want to make sure my Windows was updated. I even tried accessing updates on other sites, but always get the same message. Each time I try to to go to the site, I get a message that the site is down or busy. I'm typing this on a second computer and I can get MS with no problem.

When using the infected computer, about every 5 minutes I get a popup from Avast (which is my virus program) that tells me it has stopped a virus. I notice lots of router activity at the same time.

I deleted all temp files, all internet files, many cookies that I didn't recognize, some registry entries pertaining to Think Point, plus other files listed here and elsewhere.

Evidently I have some files hiding in there somewhere. I am runnng Marwarebytes again as I type this. It seem that a file or program is sending out a message to download some more junk.

I'm running Win XP Pro w/service pack three. Not sure about all updates since I can't get to the site to find out.

Anyone have any suggestions as to what to do next or what to look for? Thanks

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#2 Orange Blossom

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Posted 24 October 2010 - 07:58 PM

Hello,

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 Orange Blossom

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Posted 25 October 2010 - 12:21 PM

Hello,

Were you unable to run DDS or GMER? I see that your new topic here: http://www.bleepingcomputer.com/forums/topic356221.html does not contain those logs and you make no reference to having tried to create those logs.

If you did not try to create those logs, please see my post above, only this time post those logs or what happened when you tried as a reply to your new topic and I'll merge them to the initial post there.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#4 Orange Blossom

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Posted 25 October 2010 - 09:09 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic356221.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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