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I can't install this program


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10 replies to this topic

#1 ack1234

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Posted 24 October 2010 - 06:22 PM

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I keep trying to install AutoDesk's AutoCad software, but I keep getting this error. I've have received similar errors in other installs/uninstalls recently, as well. How can I make this stop?

Edited by ack1234, 25 October 2010 - 02:14 PM.


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#2 keyboardNinja

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Posted 24 October 2010 - 06:55 PM

Sounds like your msiexec.exe (Windows Installer) is screwed up.

This article claims it is only for XP, but I'm pretty sure it works for Windows 7, too: http://support.microsoft.com/kb/324516
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#3 ack1234

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Posted 25 October 2010 - 02:13 PM

That article addresses a range of issues, none of them seeming to help my problem. This may not be related, but I am also getting this issue:

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Tons of things are going wrong. Is there a utility I can use the will assist you in helping me? I am more than download and install some software if it will assist you. The msiexec problem is really frustrating because it seems to affect every aspect of my computers performance.

Thanks.

#4 keyboardNinja

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Posted 25 October 2010 - 11:28 PM

Well, now that I've seen that, I have to ask...

Are you running a genuine copy of Windows? (i.e. is it legal or is it pirated?)
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#5 ack1234

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Posted 26 October 2010 - 08:32 PM

It's legal. I think this is some sort of glitch. It arose after I removed some google redirect virus.

#6 ack1234

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Posted 26 October 2010 - 08:42 PM

It seems like the virus I had before deleted a lot of vital files.

EDIT: Removed HJT log data, pending response by OP ~ Hamluis.

Edited by hamluis, 28 October 2010 - 06:41 AM.


#7 keyboardNinja

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Posted 27 October 2010 - 11:23 PM

It arose after I removed some google redirect virus.

You should have said that to begin with. That's a whole different animal.

If it was me, I would just backup my data and do a clean install with a full format.

It's possible we can fix it (no guarantees), but a clean install would be much faster.

Do you want help fixing it, or do you just want a clean install? Your fate is yours to choose.
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#8 ack1234

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Posted 03 November 2010 - 03:29 PM

@hamluis

no the removal effort was not done through bleeping computer. I don't have any of the prior symptoms, however. My main issue right now is the Windows Installer Service won't start, which is causing me some serious grief.

#9 cryptodan

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Posted 03 November 2010 - 04:55 PM

To make sure the Google Redirect Virus is gone do the following:

Please follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Once you have created the new topic, please reply back here with a link to the new topic.

#10 ack1234

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Posted 04 November 2010 - 10:16 PM

http://www.bleepingcomputer.com/forums/topic358566.html

here you are.

#11 Blade

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Posted 04 November 2010 - 10:25 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic358566.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

~Blade
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