It appears from your snapshot that you have the wrong drivers installed for your graphics card. We're going to fix that.
Now, before we go further, please Create a System Restore Point
. This will allow us to roll back any changes we make if we encounter problems.
After creating the new System Restore Point, please download new drivers here
. NOTE: this is a large file (125MB), and could take some time to download. I recommend saving it to the Desktop, as it will be easier to find later.
After the file has finished downloading,Save
any open documents, and close all open programs (web browser, music player, etc.). Then hit the following keyboard combination: Windows Key
and hit Enter
on your keyboard.
This will bring up your Device Manager
, which lists all the hardware in your computer.
Look for Display adapters
near the top, and expand the little arrow to show all devices under this category.
Here you should find your graphics card (ATI Mobility Radeon HD 5470).Right-click
your graphics card, and click Uninstall
. You will be presented with the following window (with your graphics card's name at the top instead of mine):
Be sure to check the box that says: Delete the driver software for this device.
. Your screen will likely flash, and you should be asked to reboot your computer. Please allow it to reboot as requested.
After the reboot, you may be asked to reboot again. DO NOT REBOOT AGAIN YET.
Once you are back to your Desktop, double-click on the file you downloaded (named R257949.exe
), and follow the prompts to finish the installation of the new graphics drivers.
After the installation is complete, you will be asked to reboot again. Please allow it to reboot as requested.
After the reboot, please Publish another Snapshot using Speccy. Just open Speccy, File
> Publish Snapshot
, and paste the link you get like you did before.
I want to check the new drivers by looking at the new snapshot to make sure everything is okay.
Once again, if you have any problems performing the instructions or have any questions, feel free to ask.