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Anti-Malware Cannot Run, Google Redirects, Antivirus 2010

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4 replies to this topic

#1 Sendel


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  • Local time:11:11 PM

Posted 24 October 2010 - 12:52 AM

Hello. Yesterday, my computer started showing signs of malware; Google search results were being redirected to other sites. Today when I got home from work, my computer was infected by Antivirus 2010. I had followed manual instructions to remove it, but I could not find any matching registry files, dlls, or any such related files. The only thing I did manage to find was an Uninstall under Add and Remove Programs; this removed the pop-ups for Antivirus 2010 upon boot up.

However, the Google Redirects persist. Any Anti-Malware program I used ended up either closing on their own, along with the message, "Windows cannot access the specified device, path, or file. You may not have appropriate permissions to access the item.", or they simply refuse to work properly. HijackThis, Hitman 3.5 Pro and GMER all cannot run anymore in the former fashion. Hijack This, Hitman 3.5 Pro and GMER will not run as soon as I start the scan, although they are fully functional from the start. Spybot Search and Destroy refuses to open from the get-go. Spyware Doctor and Avira AntiVir have buttons that cannot be clicked; most importantly, the scan functions will not run. Any games that have any anti-hack/cheat systems will also not load properly.

I am unable to obtain a GMER log due to the above problem.

DDS (Ver_10-10-21.02) - NTFSx86
Run by Raymond at 1:26:45.06 on Sun 10/24/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_18
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1534.1167 [GMT -4:00]

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\WTouch\WTouchService.exe
C:\Program Files\WTouch\WTouchUser.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\M-Audio\M-Audio Series II MIDI\MA_CMIDI_Inst.exe
C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Documents and Settings\Raymond\Desktop\dds.scr

============== Pseudo HJT Report ===============

uInternet Settings,ProxyOverride = <local>
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot\SDHelper.dll
uRun: [MsnMsgr] "c:\program files\windows live\messenger\MsnMsgr.Exe" /background
uRun: [SpybotSD TeaTimer] c:\program files\spybot\TeaTimer.exe
uRun: [bhumirks] c:\documents and settings\raymond\local settings\application data\eijbperce\qkufnhttssd.exe
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [MSPY2002] c:\windows\system32\ime\pintlgnt\ImScInst.exe /SYNC
mRun: [PHIME2002ASync] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /SYNC
mRun: [PHIME2002A] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /IMEName
mRun: [HitmanPro35] "c:\program files\hitman pro 3.5\HitmanPro35.exe" /scan:boot
mRun: [MobileMeMobileMe10019] c:\program files\common files\apple\mobile device support\bin\applesyncpref.resources\de.lproj\mobilemeapplesyncpreflocalized.exe
mRun: [pdfupd] c:\windows\temp\pdfupd.exe
mRun: [bhumirks] c:\documents and settings\raymond\local settings\application data\eijbperce\qkufnhttssd.exe
mRunServices: [ReportingApplication12.0.4518.1001] c:\program files\common files\microsoft shared\dw\1061\applicationreporting12.0.4518.1001.exe
StartupFolder: c:\documents and settings\raymond\start menu\programs\startup\MagicDisc.lnk.disabled
StartupFolder: c:\documents and settings\all users\start menu\programs\startup\HP Digital Imaging Monitor.lnk.disabled
StartupFolder: c:\documents and settings\all users\start menu\programs\startup\Microsoft Office.lnk.disabled
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot\SDHelper.dll
LSP: mswsock.dll
DPF: {88D969C0-F192-11D4-A65F-0040963251E5} - hxxp://www.spgame.com/infogame/msxml4.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
Hosts: www.spywareinfo.com

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\raymond\applic~1\mozilla\firefox\profiles\hbzb412m.default\
FF - prefs.js: browser.search.selectedEngine - Creative Commons
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - plugin: c:\documents and settings\all users\application data\nexonjp\ngm\npNxGameJP.dll
FF - plugin: c:\documents and settings\all users\application data\nexonus\ngm\npNxGameUS.dll
FF - plugin: c:\documents and settings\raymond\application data\mozilla\firefox\profiles\hbzb412m.default\extensions\{e2883e8f-472f-4fb0-9522-ac9bf37916a7}\plugins\np_gp.dll
FF - plugin: c:\documents and settings\raymond\application data\mozilla\firefox\profiles\hbzb412m.default\extensions\cslauncher@cyberstep.com\plugins\npCsLauncher.dll
FF - plugin: c:\program files\divx\divx plus web player\npdivx32.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npijjiautoinstallpluginff.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npijjiCHPlugin.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npijjiFFPlugin1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npPandoWebInst.dll
FF - plugin: c:\program files\sony\media go\npmediago.dll
FF - plugin: c:\program files\viewpoint\viewpoint media player\npViewpoint.dll
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA}

FF - user.js: network.protocol-handler.warn-external.dnupdate - falsec:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbaam7a8h", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--fiqz9s", true); // Traditional
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--fiqs8s", true); // Simplified
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--j6w193g", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4ar", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4a87g", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbqly7c0a67fbc", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbqly7cvafr", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--kpry57d", true); // Traditional
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--kprw13d", true); // Simplified

============= SERVICES / DRIVERS ===============

R2 TabletServicePen;TabletServicePen;c:\windows\system32\Pen_Tablet.exe [2009-11-1 4410152]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2007-12-15 24652]
R2 WTouchService;WTouch Service;c:\program files\wtouch\WTouchService.exe [2009-11-1 112936]
S3 hitmanpro35;Hitman Pro 3.5 Support Driver;c:\windows\system32\drivers\hitmanpro35.sys [2010-6-27 16968]
S3 libusb0;LibUsb-Win32 - Kernel Driver 11/20/2005, 20051120;c:\windows\system32\drivers\libusb0.sys [2009-7-30 29184]
S3 Neo_CookieBunch;SoftEther VPN Client 2.0 Device Driver - CookieBunch;c:\windows\system32\drivers\Neo_CookieBunch.sys [2009-6-21 15232]
S3 NPF;NetGroup Packet Filter Driver;c:\windows\system32\drivers\npf.sys [2007-11-6 34064]
S3 npkycryp;npkycryp;\??\c:\program files\lineage ii\system\npkycryp.sys --> c:\program files\lineage ii\system\npkycryp.sys [?]
S3 PsSdk41;PsSdk41;c:\windows\system32\drivers\pssdk41.sys [2010-7-23 36928]
S3 teamviewervpn;TeamViewer VPN Adapter;c:\windows\system32\drivers\teamviewervpn.sys [2010-3-11 25088]
S3 wacmoumonitor;Wacom Mode Helper;c:\windows\system32\drivers\wacmoumonitor.sys [2009-5-27 15656]
S3 XDva037;XDva037;\??\c:\windows\system32\xdva037.sys --> c:\windows\system32\XDva037.sys [?]
S3 XDva052;XDva052;\??\c:\windows\system32\xdva052.sys --> c:\windows\system32\XDva052.sys [?]
S3 XDva073;XDva073;\??\c:\windows\system32\xdva073.sys --> c:\windows\system32\XDva073.sys [?]
S3 XDva098;XDva098;\??\c:\windows\system32\xdva098.sys --> c:\windows\system32\XDva098.sys [?]
S3 XDva119;XDva119;\??\c:\windows\system32\xdva119.sys --> c:\windows\system32\XDva119.sys [?]
S3 XDva121;XDva121;\??\c:\windows\system32\xdva121.sys --> c:\windows\system32\XDva121.sys [?]
S3 XDva134;XDva134;\??\c:\windows\system32\xdva134.sys --> c:\windows\system32\XDva134.sys [?]
S3 XDva158;XDva158;\??\c:\windows\system32\xdva158.sys --> c:\windows\system32\XDva158.sys [?]
S3 XDva164;XDva164;\??\c:\windows\system32\xdva164.sys --> c:\windows\system32\XDva164.sys [?]
S3 XDva165;XDva165;\??\c:\windows\system32\xdva165.sys --> c:\windows\system32\XDva165.sys [?]
S3 XDva167;XDva167;\??\c:\windows\system32\xdva167.sys --> c:\windows\system32\XDva167.sys [?]
S3 XDva177;XDva177;\??\c:\windows\system32\xdva177.sys --> c:\windows\system32\XDva177.sys [?]
S3 XDva195;XDva195;\??\c:\windows\system32\xdva195.sys --> c:\windows\system32\XDva195.sys [?]
S3 XDva277;XDva277;\??\c:\windows\system32\xdva277.sys --> c:\windows\system32\XDva277.sys [?]
S3 XDva285;XDva285;\??\c:\windows\system32\xdva285.sys --> c:\windows\system32\XDva285.sys [?]
S3 XDva370;XDva370;\??\c:\windows\system32\xdva370.sys --> c:\windows\system32\XDva370.sys [?]

=============== Created Last 30 ================

2010-10-24 03:31:34 -------- d-----w- c:\program files\Spybot
2010-10-20 21:30:30 -------- d-----w- c:\docume~1\raymond\applic~1\REAPER
2010-10-20 21:25:24 -------- d-----w- c:\program files\REAPER
2010-10-19 03:53:02 69632 ------w- c:\program files\common files\installshield\updateservice\issch.exe
2010-10-19 03:53:01 212992 ------w- c:\program files\common files\installshield\updateservice\ISDM.exe
2010-10-19 03:53:00 380928 ------w- c:\program files\common files\installshield\updateservice\agent.exe
2010-10-19 03:52:35 -------- d-----w- c:\program files\S4League
2010-10-18 00:24:09 49152 ----a-w- c:\windows\system32\cdqx.dll
2010-10-17 09:46:50 159744 ----a-w- c:\windows\QMDispatch.dll
2010-10-17 09:46:42 -------- d-----w- c:\program files\QMacro
2010-10-16 03:30:40 -------- d-----w- C:\AeriaGames
2010-10-13 03:01:46 -------- d-----w- c:\docume~1\raymond\locals~1\applic~1\PMB Files
2010-10-11 07:39:41 -------- d-----w- c:\program files\MSECache
2010-10-11 04:32:21 -------- d-----w- c:\program files\SurvivalProject
2010-09-28 02:24:35 -------- d-----w- c:\program files\Lunia
2010-09-28 02:20:54 713312 ----a-w- c:\windows\system32\ijjiSetup.exe
2010-09-28 02:20:54 62048 ----a-w- c:\windows\system32\ijjiProcessRestarter.exe
2010-09-28 02:20:54 27136 ----a-w- c:\program files\mozilla firefox\plugins\npijjiautoinstallpluginff.dll
2010-09-28 02:20:51 -------- d-----w- c:\program files\REACTOR

==================== Find3M ====================

2010-09-01 20:12:24 11894 --sha-w- c:\windows\system32\KGyGaAvL.sys
2010-08-17 07:27:26 368640 ----a-w- c:\windows\system32\ReWire.dll

============= FINISH: 1:29:14.15 ===============

Running Windows in Safe Mode, the problem still occurs and I still cannot run anything that attempts a scan for viruses. Looking through msconfig, I found pdfupd.exe on my computer. I also found a qkufnhttssd.exe. msconfig says the file is located in %UserProfile%\Local Settings\Application Data\ejibperce\qkufnhttssd.exe. Using Windows Explorer, I was unable to locate these files. I cannot find any suspicious processes running through task manager or command prompt. Anything I use to scan is still permanently disabled, and cannot be opened, moved, deleted or renamed as if it was currently running. If I attempt to disable either executable through msconfig, they automatically re-enable themselves the next time I start up.

Edited by Sendel, 24 October 2010 - 07:29 PM.

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#2 gringo_pr


    Bleepin Gringo

  • Malware Response Team
  • 136,773 posts
  • Gender:Male
  • Location:Puerto rico
  • Local time:11:11 PM

Posted 02 November 2010 - 02:25 AM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. By doing this and then choosing Immediate E-Mail notification and then clicking on Proceed you will be advised when we respond to your topic and facilitate the cleaning of your machine.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

In order for me to see the status of the infection I will need a new set of logs to start with.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.


  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.

Download DDS:

  • Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop


    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply

Scan With RKUnHooker

  • Please Download Rootkit Unhooker Save it to your desktop.
  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok,

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"

"just click on Cancel, then Accept".

information and logs:

In your next post I need the following

1.logs from DDS
2.log from RKUnHooker
3.let me know of any problems you may have had

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 Sendel

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  • Members
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  • Local time:11:11 PM

Posted 02 November 2010 - 06:15 PM

My deepest apologies, Gringo
The problem with my computer has been resolved. Thank you for responding.

#4 gringo_pr


    Bleepin Gringo

  • Malware Response Team
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  • Location:Puerto rico
  • Local time:11:11 PM

Posted 02 November 2010 - 06:27 PM

Thank you for letting me know!!

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 gringo_pr


    Bleepin Gringo

  • Malware Response Team
  • 136,773 posts
  • Gender:Male
  • Location:Puerto rico
  • Local time:11:11 PM

Posted 05 November 2010 - 01:06 AM

Since the issue is resolved, this topic is now Closed

If you need this topic reopened, please send me a PM.
Please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

The fixes and advice in this thread are for this machine only.
Do not apply the instructions from this thread to your own machine.
Please start a new thread describing your issue and someone will be along to assist you.

With Regards,
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

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