Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Windows XP freezes after start-up.


  • Please log in to reply
5 replies to this topic

#1 Maclin

Maclin

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:06:55 PM

Posted 23 October 2010 - 08:29 PM

Hi all;

In a nutshell, my situation is this: one day, I booted my computer as usual, it started up, loaded the desktop and everything, and then froze out of the blue. No responsiveness from the mouse and keyboard, clock, nothing. I rebooted it using the power button, and it started up and froze again. No new programs have been installed or removed before this started happening.

The computer boots fine into Safe Mode, and doesn't freeze there. I ran a virus scan, which came out clean, and I ran the built-in error checking utility for C:, which also came out clean. Then, I tried System Restore, after which it booted up fine and worked for the rest of the day, but after I turned it off for the night, it froze after startup once I turned it on the next day. I was out of ideas at that point in time, so I ran CCleaner's registry cleaner (and I'm aware that doing so is generally unadvised), and it worked fine until I shut it down and started it up again, at which point it once again froze right after start-up.

It doesn't freeze when I use a particular application, either. A few times I was able to turn it on, load some programs and flip through a folder or two before it froze, other times I turned it on, walked away for two minutes, and came back to find it frozen.

Nothing I tried worked, and I was really busy with classes these past few weeks, so I turned it off and haven't touched it since. Today, I figured that I should just reinstall the OS. I booted up the computer, just in case, and it didn't freeze. At all. Three hours later, it's still working perfectly fine. So, now I'm stumped. The freezing doesn't seem to have any particular pattern, and sometimes it doesn't even happen, as it didn't today. I get no weird error messages, no pop-ups or anything weird of the sort. It doesn't unfreeze itself after a period, either.

The computer is a Windows XP Home Edition, with Service Pack 2. Any ideas are appreciated. Thank you in advance.

BC AdBot (Login to Remove)

 


#2 Friskd

Friskd

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:East Bay California
  • Local time:02:55 PM

Posted 24 October 2010 - 01:30 AM

Seems like you have a problem with your hardware that's affecting your drive. This has happened to me a few times before, and it's actually either something is loose inside your computer or something inside is overheating. have you opened up your computer or heavily shaken it?

Try this:
1.Open your computer CAREFULLY
2. Have a cleaner or fan, open up some windows, and blow out all the dust.
3. If you can see chips that are plugged in, make sure they are secured.
4. CAREFULLY close up your computer.

If you try that, it MIGHT solve your problem.

Worse case scenario, If it keep recurring, then I suggest you seek a professional.

Friskd
When in doubt, press delete.

#3 hamluis

hamluis

    Moderator


  • Moderator
  • 56,106 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:05:55 PM

Posted 24 October 2010 - 08:47 AM

System manufacturer and model?

Let's try this.

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html.

Double-click BlueScreenView.exe file.

When scanning is done, Edit/Select All...then File/Save Selected Items.

Save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content and paste it into your next reply.

You might also take a long look at errors reflected in Event Viewer.

How To Use Event Viewer - http://www.bleepingcomputer.com/forums/topic40108.html

Louis

#4 Maclin

Maclin
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:06:55 PM

Posted 24 October 2010 - 11:33 AM

@Friskd: I haven't shaken the computer recently, but I can try opening it up and cleaning it. Thank you.

@hamluis: The computer is a Dell Dimension 8400 Intel, Pentium 4 CPU 3.40GHz 3.39GHz, 1.00 GB RAM, 70GB HD.

The report from BlueScreenView:

==================================================
Dump File : Mini102310-01.dmp
Crash Time : 10/11/2010 12:48:10 PM
Bug Check String : THREAD_STUCK_IN_DEVICE_DRIVER
Bug Check Code : 0x000000ea
Parameter 1 : 0x85542468
Parameter 2 : 0x867099f0
Parameter 3 : 0x85da25a0
Parameter 4 : 0x00000001
Caused By Driver : ati2cqag.dll
Caused By Address : ati2cqag.dll+8dc4
File Description : Central Memory Manager / Queue Server Module
Product Name : ATI Radeon Family
Company : ATI Technologies Inc.
File Version : 6.14.10.0252
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini102310-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini101010-01.dmp
Crash Time : 10/10/2010 6:57:42 PM
Bug Check String : THREAD_STUCK_IN_DEVICE_DRIVER
Bug Check Code : 0x100000ea
Parameter 1 : 0x84dae798
Parameter 2 : 0x86725870
Parameter 3 : 0xf7a83cbc
Parameter 4 : 0x00000001
Caused By Driver : hal.dll
Caused By Address : hal.dll+c78
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini101010-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini100710-01.dmp
Crash Time : 10/7/2010 4:47:08 PM
Bug Check String : THREAD_STUCK_IN_DEVICE_DRIVER
Bug Check Code : 0x000000ea
Parameter 1 : 0x850ba2f8
Parameter 2 : 0x866d4f60
Parameter 3 : 0x866e62d0
Parameter 4 : 0x00000001
Caused By Driver : ati2cqag.dll
Caused By Address : ati2cqag.dll+8dcb
File Description : Central Memory Manager / Queue Server Module
Product Name : ATI Radeon Family
Company : ATI Technologies Inc.
File Version : 6.14.10.0252
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini100710-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini100610-01.dmp
Crash Time : 10/5/2010 7:02:57 PM
Bug Check String : THREAD_STUCK_IN_DEVICE_DRIVER
Bug Check Code : 0x000000ea
Parameter 1 : 0x85ec0da8
Parameter 2 : 0x86abc380
Parameter 3 : 0x86d071a8
Parameter 4 : 0x00000001
Caused By Driver : ati2cqag.dll
Caused By Address : ati2cqag.dll+1a947
File Description : Central Memory Manager / Queue Server Module
Product Name : ATI Radeon Family
Company : ATI Technologies Inc.
File Version : 6.14.10.0252
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini100610-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini100510-01.dmp
Crash Time : 10/5/2010 6:56:04 PM
Bug Check String : THREAD_STUCK_IN_DEVICE_DRIVER
Bug Check Code : 0x100000ea
Parameter 1 : 0x85a7e020
Parameter 2 : 0x86abec60
Parameter 3 : 0xf7b7fcbc
Parameter 4 : 0x00000001
Caused By Driver : ati2cqag.dll
Caused By Address : ati2cqag.dll+9195
File Description : Central Memory Manager / Queue Server Module
Product Name : ATI Radeon Family
Company : ATI Technologies Inc.
File Version : 6.14.10.0252
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini100510-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini100310-03.dmp
Crash Time : 10/3/2010 2:46:52 PM
Bug Check String : THREAD_STUCK_IN_DEVICE_DRIVER
Bug Check Code : 0x100000ea
Parameter 1 : 0x855a9bc0
Parameter 2 : 0x868c80d0
Parameter 3 : 0xf7a73cbc
Parameter 4 : 0x00000001
Caused By Driver : hal.dll
Caused By Address : hal.dll+c9d
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini100310-03.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini100310-02.dmp
Crash Time : 10/3/2010 1:11:41 PM
Bug Check String : THREAD_STUCK_IN_DEVICE_DRIVER
Bug Check Code : 0x100000ea
Parameter 1 : 0x86424a40
Parameter 2 : 0x866f4008
Parameter 3 : 0xf7a7bcbc
Parameter 4 : 0x00000001
Caused By Driver : ati2cqag.dll
Caused By Address : ati2cqag.dll+91dc
File Description : Central Memory Manager / Queue Server Module
Product Name : ATI Radeon Family
Company : ATI Technologies Inc.
File Version : 6.14.10.0252
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini100310-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini100310-01.dmp
Crash Time : 10/3/2010 12:37:40 PM
Bug Check String : THREAD_STUCK_IN_DEVICE_DRIVER
Bug Check Code : 0x100000ea
Parameter 1 : 0x85b78da8
Parameter 2 : 0x866b5a90
Parameter 3 : 0xf7a83cbc
Parameter 4 : 0x00000001
Caused By Driver : ati2cqag.dll
Caused By Address : ati2cqag.dll+98a0
File Description : Central Memory Manager / Queue Server Module
Product Name : ATI Radeon Family
Company : ATI Technologies Inc.
File Version : 6.14.10.0252
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini100310-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini093010-01.dmp
Crash Time : 9/30/2010 3:14:26 PM
Bug Check String : THREAD_STUCK_IN_DEVICE_DRIVER
Bug Check Code : 0x100000ea
Parameter 1 : 0x85b98a88
Parameter 2 : 0x86854098
Parameter 3 : 0xf7a77cbc
Parameter 4 : 0x00000001
Caused By Driver : ati2cqag.dll
Caused By Address : ati2cqag.dll+91cc
File Description : Central Memory Manager / Queue Server Module
Product Name : ATI Radeon Family
Company : ATI Technologies Inc.
File Version : 6.14.10.0252
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini093010-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================


Would a report of the errors from the Event Viewer be of any help?

#5 hamluis

hamluis

    Moderator


  • Moderator
  • 56,106 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:05:55 PM

Posted 24 October 2010 - 12:47 PM

Nope, that's enough :thumbsup:.

I suggest uninstalling your video drivers, using Device Manager...then rebooting and reinstalling same.

Dimension 8400 Drivers

Louis

#6 Maclin

Maclin
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:06:55 PM

Posted 24 October 2010 - 08:41 PM

Alright, just did that. Hopefully this will help.

Thank you!




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users