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Help with Trojan removal


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1 reply to this topic

#1 Way2Tricky

Way2Tricky

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Posted 23 October 2010 - 07:32 PM

HI,

Can close this post...no one helped.

Edited by Way2Tricky, 24 October 2010 - 03:57 PM.


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#2 m0le

m0le

    Can U Dig It?


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Posted 01 November 2010 - 08:57 PM

Hello

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large, as are other comparable sites that help others with malware issues. Athough our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, you wouldn't want someone to assist you who is not familiar with your issue and attempt to fix it, would you?

Thank you for understanding.
The BC Staff

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Thanks for letting me know :thumbup2:

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