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Sending email spam and no System Restore


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11 replies to this topic

#1 Drfrankr

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Posted 23 October 2010 - 04:23 PM

It appears that my email is sending spam to a portion of my address books. This has happened three or four times in the past few weeks and when I go to my outbox, it says it is empty.
My System Restore also does not work, I believe as a result of an attack earlier this year. It appears to function normally, however, when you confirm the restore point selection, the system shuts down and restarts and a screen come up saying Restoration Incomplete. I mention this second problem because a restore may be part of the solution to the first problem.
I am running a Dell Dimensions 8400 with 2 GB of RAM. The OS is XP Professional Version 5.1.2600 with Service Pack 3 Build 2600. I use Firefox for almost all internet use, but I do use IE occasionally when required for the particular software application. My email is yahoo and my antivirus software is Norton Internet Suite provided by Comcast Cable. Any help you can give me would be greatly appreciated. I have run CC Cleaner, Superantispyware (free edition), Spybot S&D, and Malwarebytes anti software (free edition)and have not fixed the problem, although Malwarebyte's did find and quarantine a risktool.ck virus.
Please let me know what to do.
Thanks...

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#2 Sightless

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Posted 24 October 2010 - 09:33 AM

Let's try an ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


#3 Drfrankr

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Posted 24 October 2010 - 11:18 PM

The results of the scan are as follows:

C:\adsl\ras\ras.exe probably a variant of Win32/Agent.CGINEBG trojan
C:\Program Files\True\hi-speed Navigator\software\adsl.exe probably a variant of Win32/Agent.CGINEBG trojan
C:\WINDOWS\system32\hsdnkkgo.tmp Win32/Adware.Virtumonde.NEO application

I ran it without checking the remove box since you did not say to do so.

Thanks for your help and where do we go from here?

#4 Sightless

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Posted 25 October 2010 - 04:16 PM

Hi, could you please re-run the scan with the remove box ticked.

Also could you post the malwarebytes log from the run in which it found the risktool?
Logs are found under the "Logs" tab.

#5 Drfrankr

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Posted 26 October 2010 - 09:59 AM

Done. The results are,

C:\adsl\ras\ras.exe probably a variant of Win32/Agent.CGINEBG trojan cleaned by deleting - quarantined
C:\Program Files\True\hi-speed Navigator\software\adsl.exe probably a variant of Win32/Agent.CGINEBG trojan deleted - quarantined
C:\WINDOWS\system32\hsdnkkgo.tmp Win32/Adware.Virtumonde.NEO application cleaned by deleting - quarantined

The malwarebytes log is as follows,

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4921

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

10/22/2010 9:51:22 PM
mbam-log-2010-10-22 (21-51-22).txt

Scan type: Full scan (C:\|D:\|I:\|K:\|)
Objects scanned: 326924
Time elapsed: 1 hour(s), 51 minute(s), 34 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
K:\System Volume Information\_restore{D175F036-587A-426E-8135-263A963D6B9E}\RP744\A0080964.exe (RiskWare.Tool.CK) -> Quarantined and deleted successfully.

Hope this helps.

#6 Sightless

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Posted 26 October 2010 - 05:49 PM

How are things running now?

Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Please include the following in your reply
How your machine is running
SuperAntiSpyware Log

Edited by Sightless, 26 October 2010 - 05:50 PM.


#7 Drfrankr

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Posted 27 October 2010 - 12:22 PM

The machine performance has been deteriorating lately, but has improved significantly as a result of this last round of cleaning. The time to go from the XP logo to the blue screen asking me to choose my name and load my preferences has gone from over 2.5 minutes to under 1.5 minutes. The time to go from clicking my name to the fully loaded desktop has stayed at about 1.5 minutes, but the time to load Firefox has gone from 3 to 5 minutes down to less than 1.5 minutes. The difficulty in loading Yahoo mail has also improved.

In spite of the improvement, I am not sure that the email spam and restore problems have been fixed.

The Antispyware log from yesterday's run is as follows,

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 10/26/2010 at 10:04 PM

Application Version : 4.44.1000

Core Rules Database Version : 5761
Trace Rules Database Version: 3573

Scan type : Complete Scan
Total Scan Time : 04:36:49

Memory items scanned : 217
Memory threats detected : 0
Registry items scanned : 6198
Registry threats detected : 0
File items scanned : 160650
File threats detected : 218

Adware.Tracking Cookie
.doubleclick.net [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
ad.yieldmanager.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
ad.yieldmanager.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
ad.yieldmanager.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.adinterax.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.adinterax.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
ad.yieldmanager.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
ad.yieldmanager.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
ad.yieldmanager.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.atdmt.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.atdmt.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.richmedia.yahoo.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.content.yieldmanager.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.ads.pointroll.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.pointroll.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.pointroll.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.ads.pointroll.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.ads.pointroll.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.ads.pointroll.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.ads.pointroll.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.ads.pointroll.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.ads.pointroll.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.advertising.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.advertising.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.advertising.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.advertising.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.msnportal.112.2o7.net [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.interclick.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.interclick.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.a1.interclick.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.a1.interclick.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.a1.interclick.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.interclick.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.advertising.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.advertising.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.yieldmanager.net [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.questionmarket.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.ru4.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.ru4.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.casalemedia.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.casalemedia.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.casalemedia.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.casalemedia.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.casalemedia.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.casalemedia.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.casalemedia.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.media6degrees.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.media6degrees.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.revsci.net [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.revsci.net [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.invitemedia.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.invitemedia.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.xiti.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.serving-sys.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.serving-sys.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.adbrite.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.adbrite.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.adbrite.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.adbrite.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.adbrite.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.a1.interclick.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.zedo.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.zedo.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.zedo.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
ad.yieldmanager.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
ad.yieldmanager.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.questionmarket.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.imrworldwide.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.imrworldwide.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
dc.tremormedia.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.bs.serving-sys.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.serving-sys.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.serving-sys.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.serving-sys.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.serving-sys.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.serving-sys.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.ru4.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.ru4.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.ru4.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.ru4.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.ru4.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.revsci.net [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.revsci.net [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.revsci.net [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.revsci.net [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.content.yieldmanager.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
ad.yieldmanager.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
ad.yieldmanager.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.tribalfusion.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.apmebf.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.mediaplex.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
.mediaplex.com [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
www.counters.cc [ C:\Documents and Settings\Brenda\Application Data\Mozilla\Firefox\Profiles\hfzrzihl.default\cookies.sqlite ]
ia.media-imdb.com [ C:\Documents and Settings\Frank\Application Data\Macromedia\Flash Player\#SharedObjects\JDX9QWUZ ]
.ero-advertising.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.invitemedia.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.invitemedia.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.invitemedia.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.invitemedia.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.invitemedia.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.invitemedia.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.invitemedia.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.pointroll.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.pointroll.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.imrworldwide.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.imrworldwide.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.interclick.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.interclick.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.a1.interclick.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.a1.interclick.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.a1.interclick.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.specificmedia.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.interclick.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.collective-media.net [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.collective-media.net [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.collective-media.net [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.collective-media.net [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
dc.tremormedia.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.invitemedia.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.adinterax.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.adinterax.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.chitika.net [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.media6degrees.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.media6degrees.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
user.lucidmedia.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.a1.interclick.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
ad.yieldmanager.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
ad.yieldmanager.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.doubleclick.net [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.bs.serving-sys.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.serving-sys.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.serving-sys.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.serving-sys.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.serving-sys.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.serving-sys.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.serving-sys.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.serving-sys.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.adbrite.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.adbrite.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.adbrite.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.adbrite.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
ad.yieldmanager.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
ad.yieldmanager.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
ad.yieldmanager.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.advertising.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.advertising.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.advertising.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.advertising.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.atdmt.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.atdmt.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.clicksor.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.clicksor.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.clicksor.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.myroitracking.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.clicksor.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.clicksor.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.content.yieldmanager.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.ads.pointroll.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.ads.pointroll.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.ads.pointroll.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.ads.pointroll.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.ads.pointroll.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.ads.pointroll.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.ads.pointroll.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.adxpose.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.ru4.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.ru4.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.ru4.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.advertising.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
ad.yieldmanager.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.apmebf.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.mediaplex.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.mediaplex.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.invitemedia.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.specificclick.net [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.yieldmanager.net [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.revsci.net [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.revsci.net [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.media6degrees.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.media6degrees.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.media6degrees.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.media6degrees.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.adbrite.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.adbrite.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
cn.clickable.net [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
cn.clickable.net [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.lucidmedia.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.lucidmedia.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.lucidmedia.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.adserver.adtechus.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.adserver.adtechus.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.fastclick.net [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.fastclick.net [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.fastclick.net [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.harrahs.112.2o7.net [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.www.burstnet.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.interclick.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.content.yieldmanager.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.usatoday1.112.2o7.net [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.revsci.net [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.ru4.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.questionmarket.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.questionmarket.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.questionmarket.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.tacoda.net [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.tacoda.net [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.tacoda.net [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.tacoda.net [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.tacoda.net [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.tacoda.net [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.advertising.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.at.atwola.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.at.atwola.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.revsci.net [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.revsci.net [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
.revsci.net [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
ad.yieldmanager.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]
ad.yieldmanager.com [ C:\Documents and Settings\Frank\Application Data\Mozilla\Firefox\Profiles\7llyziev.default\cookies.sqlite ]

Seems like we are making progress. Thanks for your help.

#8 Sightless

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Posted 27 October 2010 - 03:29 PM

At least we're making progress :thumbsup:

Please update and run a quick scan with malwarebytes

After that,

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Please include the following in your reply
MBAM log
Dr Web Log
Any questions/comments you may have

Edited by Sightless, 27 October 2010 - 03:30 PM.


#9 Drfrankr

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Posted 28 October 2010 - 06:56 AM

The malwarebytes quick scan detected no malware of any sort. In addition, neither the Dr. Web Cureit express scan nor the complete scan, which took over 7 hours to complete, detected any malware of any sort so there was no report generated. Not sure if this is good news or not?

#10 Sightless

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Posted 28 October 2010 - 02:00 PM

This is all good news
Have you noticed any other signs of infection since running the last scans?

#11 Drfrankr

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Posted 28 October 2010 - 08:43 PM

No, I have not. My only concerns are that the email spam has ended and my system restore is now functional. I guess only time will tell on the email issue and I need to try the system restore to see if it is functional. I will let you know if I get any feedback on the spam and also the results of the restore.

Thanks for everything. You have been great.

#12 Sightless

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Posted 29 October 2010 - 09:41 AM

Happy to help :thumbsup:
And regarding your system restore issue, it may not be malware related (malware can sometimes prevent you from using it, but removing the malware doesn't always fix it). So if you find that it still no longer works, feel free to post a topic in the Windows XP forum

Now that you are Clean please take the time to read below to secure your machine and take the necessary steps to keep it Clean :flowers:

Hiding Hidden Files
Please set your system to hide all hidden files.
Click Start, open My Computer, select the Tools menu and click Folder Options.
Select the View Tab. Under the Hidden files and folders heading, uncheck Show hidden files and folders.
Check: Hide file extensions for known file types
Check the Hide protected operating system files (recommended) option.
Click Yes to confirm.

Purging System Restore Points
Now you should Set a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since System Restore is a protected directory, your tools can not access it to delete these bad files which sometimes can reinfect your system. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then go to Start > Run and type: Cleanmgr
  • Click "OK".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.
One of the most common questions found when cleaning Spyware or other Malware is "how did my machine get infected?". There are a variety of reasons, but the most common ones are that you are going to sites that you are not practicing Safe Internet, you are not running the proper security software, and that your computer's security settings are set too low.

Below I have outlined a series of categories that outline how you can increase the security of your computer so that you will not be infected again in the future.


Practice Safe Internet

One of the main reasons people get infected in the first place is that they are not practicing Safe Internet. You practice Safe Internet when you educate yourself on how to properly use the Internet through the use of security tools and good practice. Knowing how you can get infected and what types of files and sites to avoid will be the most crucial step in keeping your computer malware free. The reality is that the majority of people who are infected with malware are ones who click on things they shouldn't be clicking on. Whether these things are files or sites it doesn't really matter. If something is out to get you, and you click on it, it most likely will. Below are a list of simple precautions to take to keep your computer clean and running securely:
  • If you receive an attachment from someone you do not know, DO NOT OPEN IT! Simple as that. Opening attachments from people you do not know is a very common method for viruses or worms to infect your computer.

  • If you receive an attachment and it ends with a .exe, .com, .bat, or .pif do not open the attachment unless you know for a fact that it is clean. For the casual computer user, you will almost never receive a valid attachment of this type.

  • If you receive an attachment from someone you know, and it looks suspicious, then it probably is. The email could be from someone you know infected with a malware that is trying to infect everyone in their address book.

  • If you are browsing the Internet and a popup appears saying that you are infected, ignore it!. These are, as far as I am concerned, scams that are being used to scare you into purchasing a piece of software. For an example of these types of popups, or Foistware, you should read this article: Foistware, And how to avoid it.

    There are also programs that disguise themselves as Anti-Spyware or security products but are instead scams. For a list of these types of programs we recommend you visit this link: Rogue/Suspect Anti-Spyware Products & Web Sites

  • Another tactic to fool you on the web is when a site displays a popup that looks like a normal Windows message or alert. When you click on them, though, they instead bring you to another site that is trying to push a product on you. We suggest that you close these windows by clicking on the X instead of the OK button. Alternatively, you can check to see if it's a real alert by right-clicking on the window. If there is a menu that comes up saying Add to Favorites... you know it's a fake.

  • Do not go to adult sites. I know this may bother some of you, but the fact is that a large amount of malware is pushed through these types of sites. I am not saying all adult sites do this, but a lot do.

  • When using an Instant Messaging program be cautious about clicking on links people send to you. It is not uncommon for infections to send a message to everyone in the infected person's contact list that contains a link to an infection. Instead when you receive a message that contains a link, message back to the person asking if it is legit before you click on it.

  • Stay away from Warez and Crack sites! In addition to the obvious copyright issues, the downloads from these sites are typically overrun with infections.

  • Be careful of what you download off of web sites and Peer-2-Peer networks. Some sites disguise malware as legitimate software to trick you into installing them and Peer-2-Peer networks are crawling with it. If you want to download a piece of software a from a site, and are not sure if they are legitimate, you can use McAfee Siteadvisor to look up info on the site.

  • DO NOT INSTALL any software without first reading the End User License Agreement, otherwise known as the EULA. A tactic that some developers use is to offer their software for free, but have spyware and other programs you do not want bundled with it. This is where they make their money. By reading the agreement there is a good chance you can spot this and not install the software.
Turn On Automatic Updates OrVisit Microsoft's Windows Update Site Frequently

Please turn on Automatic Updates
  • Go to Start
  • Click Control Panel
  • Now click on Security Center
  • Under "Manage Security Settings For:", click Automatic Updates
  • Select the bubble next to Automatic and set a convenient time for updates to be downloaded/installed (usually when your computer will not be in use, but will be turned on)
  • Click Apply and then OK

If you choose not to enable Automatic Updates
It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

Anti-Virus Software
It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.

See this link for a listing of some online & their stand-alone antivirus programs:
Virus, Spyware, and Malware Protection and Removal Resources


Update your AntiVirus Software

It is imperative that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out. If you use a commercial antivirus program you must make sure you keep renewing your subscription. Otherwise, once your subscription runs out, you may not be able to update the programs virus definitions.


Make sure your applications have all of their updates

It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector and Calendar of Updates.


Use a Firewall

I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a Firewall in its default configuration can lower your risk greatly.

For a tutorial on Firewalls and a listing of some available ones see the link below:

Understanding and Using Firewalls


Install an AntiSpyware Program

2 highly recommended AntiSpyware programs are Malwarebytes Anti-Malware and SuperAntiSpyware.

Another free, AntiSpyware program is Spybot - Search and Destroy
Installing these programs will provide spyware & hijacker protection on your computer alongside your virus protection. You should scan your computer with an AntiSpyware program on a regular basis just as you would an antivirus software.

Tutorials on using these programs can be found below:

Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers


Install SpywareBlaster

SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

A tutorial on installing & using this product can be found here:

Using SpywareBlaster to protect your computer from Spyware and Malware


Update all these programs regularly
Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.

Follow this list and your potential for being infected again will reduce dramatically.




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