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Antimalware Doctor still hanging on


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#1 zibzib

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Posted 22 October 2010 - 11:36 PM

Hello All,

I picked up the Antimalware Doctor last night. I followed the standard instructions of rkill and Malwarebytes. Eventually this got rid of the constant popup warning, etc. But I still noticed the following problems:

*Can't connect to Windows Update
*Computer will often only partially boot up before shutting down--whether in normal or safe mode
*If computer hangs and I do a hard reboot, often the computer only loads my wallpaper. I can access Task Manager, and then have to reboot from there. That second reboot takes me to my normal desktop.
*Can't seem to control System Restore
*Firefox and IE will sometimes open junk websites, and/or slow down/hang
*Can't open Google Calendar in Firefox (can in IE)

I have since tried the other fixes I've seen mentioned:

-Superantispyware
-Ad Aware (never finishes fully updating)
-Spybot S&D
-Norton Power Erase

I've tried them all from safe mode and from standard mode, but the problems persist. This is after they have all found and removed the problems. However, I believe that when I reboot, the malware manages to reinstall some of its elements.

Also, I often get the following message when running the antimalware programs:"Generic host process for Win32 services encountered a problem". Clicking on "debug" doesn't do anything.

My system is Windows XP. I have Norton as my anti-virus.

What am I doing wrong?

Many thanks!

Edited by zibzib, 23 October 2010 - 01:37 AM.


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#2 zibzib

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Posted 23 October 2010 - 11:36 AM

Update:

As I was scanning with Symantec antivirus with System Restore off, it kept catching a trojan (can't remember the name--started with a "B" and had an exclamation point in it), that it could only partially quarantine. As the scan continued, the whole system froze. I had to do a hard reboot.

On reboot I had a message saying it wanted my XP Service Pack 3 CD because some files had been replaced with unknown (or unauthorized?) files. I didn't have the disc, so I had to continue with the unknown files. I am scanning again with System Restore off, but it's not finding anything so far.

#3 Orange Blossom

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Posted 23 October 2010 - 04:48 PM

Hello,

Please turn System Restore back on. Disabling System Restore as the first step when attempting to clean a system or when scanning for malware is not advisable. Unfortunately, some anti-virus vendors still recommend doing this before attempting malware removal and many folks follow that advice. This is really not a good practice when dealing with infected computer systems. Turning System Restore off and then turning it back on has some risk associated with it since that feature does not always work as intended. Further, there is always a possibility of something going wrong during the malware removal process and you end up with more problems. If an incident renders your system problematic or unbootable, you can use System Restore to return it to a previous working state. Without a restore point to fall back on, you are left with a limited means of restoring your system to a usable condition. Disabling this feature could mean having to perform a repair install (or reformat in worst case scenarios) if you're unable to fix any problems which System Restore may be able to correct. Although System Restore is not always 100% guaranteed to work all the time, it at least gives you another option before resorting to more drastic measures.

"System Restore and malware removal - what is best practice?"
"Should I purge all my restore point BEFORE removing infection?"

That said, please download Malwarebytes Anti-Malware (v1.46) and save it to your desktop.Download Link 1
Download Link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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An ounce of prevention is worth a pound of cure

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#4 zibzib

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Posted 23 October 2010 - 07:53 PM

Hi Orange Blossom,

Thank you for your help. I followed each step of your instructions. I am pasting the log below. Please let me know what, if anything, needs to be done next:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4930

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

10/23/2010 8:49:28 PM
mbam-log-2010-10-23 (20-49-28).txt

Scan type: Quick scan
Objects scanned: 153245
Time elapsed: 9 minute(s), 56 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\badoversion707001000lux.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#5 zibzib

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Posted 23 October 2010 - 07:58 PM

As soon as I went back online via IE8, something opened a junk website in my browser.

#6 zibzib

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Posted 23 October 2010 - 11:29 PM

After using the internet for several hours, I could not pull up Task Manager, everything began to slow down, and I had to do a hard reboot of my system. That reboot went into my desktop, but only the my wallpaper. I had to use Task Manager to reboot. Then it loaded as normal.

This has happened twice now.

#7 Orange Blossom

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Posted 24 October 2010 - 05:52 PM

Hello,

Antimalware Doctor appears to have brought in some cohorts that are being particularly sneaky. We're going to need a deeper look at the system and specialized assistance to remove the infection.

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a link to this topic, a description of your computer issues, and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#8 Orange Blossom

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Posted 24 October 2010 - 11:39 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic356108.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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