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Am I infected?


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4 replies to this topic

#1 Another Baz

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Posted 22 October 2010 - 09:48 PM

Hello.

I think this computer is infected and would appreciate help in getting rid of malware.

(Apologies if I get any of this procedure wrong.)

It takes a long time to boot up and when it does, it takes sevral minutes to get to the desktop.
The taskbar starts up blank, then some blank icons appear then they appear as they should. It has been like this for a long time, but I thought it was just because I'm asking the machine to do too much.

I realise that I am pushing things on this PB Easynote. It's convenient for now until I can upgrade to a better system.


I am using avira premium, a comodo firewall, malwarebytes, spywareblaster, firefox, ccleaner. I also put bluecoat k9 filter on, because the kids sometimes do howework on this computer.

I have a couple of a2 hijack free screenshots that indicate there is a lot of malware present, but I am not sure how to upload them or how to use the buttons above. :thumbsup: No other anti malware program shows any evidence of malware.

I need to sign-off now, it's getting late. sorry if this is incomplete. Below are the system details.

I am happy to comply with whatever steps you recommend.

Many thanks in advance,

baz

OS Name Microsoft Windows 7 Home Premium
Version 6.1.7600 Build 7600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name HD2-PC
System Manufacturer Packard Bell BV
System Model 00000000000000000000000
System Type X86-based PC
Processor Intel® Celeron® M CPU 410 @ 1.46GHz, 1466 Mhz, 1 Core(s), 1 Logical Processor(s)
BIOS Version/Date Insyde Software Corporation R106, 01/11/2006
SMBIOS Version 2.3
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United Kingdom
Hardware Abstraction Layer Version = "6.1.7600.16385"
User Name HD2-PC\BARRY
Time Zone Romance Daylight Time
Installed Physical Memory (RAM) 1.00 GB
Total Physical Memory 960 MB
Available Physical Memory 161 MB
Total Virtual Memory 1.94 GB
Available Virtual Memory 825 MB
Page File Space 1.00 GB
Page File C:\pagefile.sys

Edit: Moved topic from AntiVirus, Firewall and Privacy Products and Protection Methods to the more appropriate forum. ~ Animal

--------------------------------
Hi again. Sorry for posting in the wrong forum and thanks for moving it here.

I appreciate people are busy, so I thought I'd add the information below whilst waiting:

An MalwareBytes scan has just finished and found no problems.
Superantispyware is still running and has found Trojan.Agent/Gen.

I also ran What's Running yesterday and there is a ton of stuff in the Tricky Startups entries.

Should I go ahead and try to delete the Trojan found by SAS, or is it best to wait for help?

Take care and thank you again for your help.

Another Baz

Edited by Another Baz, 23 October 2010 - 06:29 PM.


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#2 cryptodan

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Posted 21 November 2010 - 11:59 PM

Well I can see 2 things that are wrong here from the get go:

Installed Physical Memory (RAM) 1.00 GB
Total Physical Memory 960 MB


Processor Intel® Celeron® M CPU 410 @ 1.46GHz, 1466 Mhz, 1 Core(s), 1 Logical Processor(s)


Windows 7 Requirements

Windows 7 System Requirements Upgrade PC Video Graphics Media

Before you begin

Download the Windows 7 Upgrade Advisor for a more detailed understanding of whether your PC can run Windows 7.

Download now
If you want to run Windows 7 on your PC, here's what it takes:

  • *1 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor.
  • *1 gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit).
  • *16 GB available hard disk space (32-bit) or 20 GB (64-bit).
  • *DirectX 9 graphics device with WDDM 1.0 or higher driver.

Additional requirements to use certain features:

  • *Internet access (fees may apply).
  • *Depending on resolution, video playback may require additional memory and advanced graphics hardware.
  • *Some games and programs might require a graphics card compatible with DirectX 10 or higher for optimal performance.
  • *For some Windows Media Center functionality a TV tuner and additional hardware may be required.
  • *Windows Touch and Tablet PCs require specific hardware.
  • *HomeGroup requires a network and PCs running Windows 7.
  • *DVD/CD authoring requires a compatible optical drive.
  • *BitLocker requires Trusted Platform Module (TPM) 1.2.
  • *BitLocker To Go requires a USB flash drive.
  • *Windows XP Mode requires an additional 1 GB of RAM and an additional 15 GB of available hard disk space.
  • *Music and sound require audio output.

Product functionality and graphics may vary based on your system configuration. Some features may require advanced or additional hardware.


Your system barely meets the minimum required to run Windows 7.

With that said if you think you are infected please do the following:

Malwarebytes Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


SUPERAntiSpyware:

Please download and scan with SUPERAntiSpyware Free

  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.

Instructions:

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now GMER

GMER does not work in 64bit Mode!!!!!!

Please download GMER from one of the following locations and save it to your desktop:

  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic Full Scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.


Post the logs when done with the scans.

#3 Another Baz

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Posted 23 November 2010 - 03:29 AM

Hi Cryptodan. Thank you for helping me.

Apologies for delay due to family and work comitments.

Please note that in the GMer log I have obscured two folder names only in the Gdrive for privacy.

Here are the logs as requested:


Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 5173

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

23/11/2010 2:11:43 AM
mbam-log-2010-11-23 (02-11-43).txt

Scan type: Full scan (C:\|F:\|G:\|)
Objects scanned: 348800
Time elapsed: 1 hour(s), 46 minute(s), 6 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
-------------------

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 11/23/2010 at 03:51 AM

Application Version : 4.45.1000

Core Rules Database Version : 5903
Trace Rules Database Version: 3715

Scan type : Complete Scan
Total Scan Time : 01:17:56

Memory items scanned : 319
Memory threats detected : 0
Registry items scanned : 8785
Registry threats detected : 0
File items scanned : 50620
File threats detected : 6

Adware.Tracking Cookie
G:\Windows\System32\config\systemprofile\AppData\Local\Temp\Cookies\bjt-aos@revsci[1].txt
G:\Windows\System32\config\systemprofile\AppData\Local\Temp\Cookies\bjt-aos@server.iad.liveperson[1].txt
G:\Windows\System32\config\systemprofile\AppData\Local\Temp\Cookies\bjt-aos@liveperson[3].txt
G:\Windows\System32\config\systemprofile\AppData\Local\Temp\Cookies\bjt-aos@liveperson[1].txt
G:\Windows\System32\config\systemprofile\AppData\Local\Temp\Cookies\bjt-aos@data.coremetrics[1].txt
G:\Windows\System32\config\systemprofile\AppData\Local\Temp\Cookies\bjt-aos@statse.webtrendslive[1].txt
-----------------------------

GMER 1.0.15.15530 - http://www.gmer.net
Rootkit scan 2010-11-23 09:00:37
Windows 6.1.7600
Running: s7dcmyfq.exe


---- Files - GMER 1.0.15 ----

File C:\System Volume Information\Chkdsk 0 bytes
File C:\System Volume Information\Chkdsk\Chkdsk20101026091340.log 9216 bytes
File C:\System Volume Information\Chkdsk\Chkdsk20101111123927.log 5120 bytes
File C:\System Volume Information\MountPointManagerRemoteDatabase 0 bytes
File C:\System Volume Information\setup_9.0.0.722_17.10.2010_14-42drv.isw 604140 bytes
File C:\System Volume Information\setup_9.0.0.722_21.10.2010_03-22drv.isw 604140 bytes
File C:\System Volume Information\SPP 0 bytes
File C:\System Volume Information\SPP\OnlineMetadataCache 0 bytes
File C:\System Volume Information\SPP\OnlineMetadataCache\{2e906715-3a1d-4c52-97fd-f3d40410a0ec}_OnDiskSnapshotProp 3640 bytes
File C:\System Volume Information\SPP\OnlineMetadataCache\{3129cc2a-5579-40cb-aa5b-3a1cc2bd381a}_OnDiskSnapshotProp 3600 bytes
File C:\System Volume Information\SPP\OnlineMetadataCache\{a63ad3ab-b370-4998-84ed-cd2b04e05930}_OnDiskSnapshotProp 3584 bytes
File C:\System Volume Information\SPP\SppCbsHiveStore 0 bytes
File C:\System Volume Information\SPP\SppGroupCache 0 bytes
File C:\System Volume Information\SPP\SppGroupCache\{3E89270B-3847-438F-BEC1-A82569882E30}_DriverPackageInfo 56784 bytes
File C:\System Volume Information\SPP\SppGroupCache\{3E89270B-3847-438F-BEC1-A82569882E30}_WindowsUpdateInfo 7440 bytes
File C:\System Volume Information\SPP\SppGroupCache\{A998D28A-8670-4C3D-B2C9-814D8F6305F2}_DriverPackageInfo 56784 bytes
File C:\System Volume Information\SPP\SppGroupCache\{A998D28A-8670-4C3D-B2C9-814D8F6305F2}_WindowsUpdateInfo 7440 bytes
File C:\System Volume Information\Syscache.hve 4456448 bytes
File C:\System Volume Information\Syscache.hve.LOG1 262144 bytes
File C:\System Volume Information\Syscache.hve.LOG2 0 bytes
File C:\System Volume Information\SystemRestore 0 bytes
File C:\System Volume Information\SystemRestore\FRStaging 0 bytes
File C:\System Volume Information\SystemRestore\FRStaging\Windows 0 bytes
File C:\System Volume Information\SystemRestore\FRStaging\Windows\System32 0 bytes
File C:\System Volume Information\SystemRestore\FRStaging\Windows\System32\DriverStore 0 bytes
File C:\System Volume Information\tracking.log 20480 bytes
File C:\System Volume Information\Windows Backup 0 bytes
File C:\System Volume Information\Windows Backup\Catalogs 0 bytes
File C:\System Volume Information\Windows Backup\Catalogs\GlobalCatalog.wbcat 136 bytes
File C:\System Volume Information\Windows Backup\Catalogs\GlobalCatalogLock.dat 0 bytes
File C:\System Volume Information\WindowsImageBackup 0 bytes
File C:\System Volume Information\WindowsImageBackup\SPPMetadataCache 0 bytes
File C:\System Volume Information\{3808876b-c176-4e48-b7ae-04046e6cc752} 65536 bytes
File C:\System Volume Information\{4fe11839-f4b6-11df-8829-0040d0a0a8de}{3808876b-c176-4e48-b7ae-04046e6cc752} 244989952 bytes
File C:\System Volume Information\{c0eb74fc-f611-11df-8f9f-0040d0a0a8de}{3808876b-c176-4e48-b7ae-04046e6cc752} 301809664 bytes
File C:\System Volume Information\{e4e90170-f681-11df-8a86-0040d0a0a8de}{3808876b-c176-4e48-b7ae-04046e6cc752} 469762048 bytes
File C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTDiagLog.etl 72 bytes
File C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-Application.etl 0 bytes
File C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventlog-Security.etl 72 bytes
File C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-System.etl 72 bytes
File C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTNT Kernel Logger.etl 10200 bytes
File C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTUBPM.etl 72 bytes
File F:\System Volume Information\Chkdsk 0 bytes
File F:\System Volume Information\Chkdsk\Chkdsk20101117195307.log 4096 bytes
File F:\System Volume Information\tracking.log 20480 bytes
File G:\FOLDER_NAME_OBSCURED_FOR_DISCRETION\FOLDER_NAME_OBSCURED_FOR_DISCRETION\NOV-BAK\NAME_OBSCURED_ bakup files\Haslam2\Reading group activity ideas\Learning Activities for Children Ages 6-10 and other activities_files\;hp;st=5;age=2;ch=67;ch=fe-ent-activities;site=fun.familyeducation(1)_files\817-grey.gif 43 bytes
File G:\System Volume Information\MountPointManagerRemoteDatabase 0 bytes
File G:\System Volume Information\SPP 0 bytes
File G:\System Volume Information\SPP\OnlineMetadataCache 0 bytes
File G:\System Volume Information\SPP\OnlineMetadataCache\{0d58c1cf-2864-4491-9e30-660704c6dc6d}_OnDiskSnapshotProp 3888 bytes
File G:\System Volume Information\SPP\OnlineMetadataCache\{1130d96d-34c9-4a7c-b550-d1f336e25b2c}_OnDiskSnapshotProp 3472 bytes
File G:\System Volume Information\SPP\OnlineMetadataCache\{5679809d-2896-4874-899c-56e0b69a65f3}_OnDiskSnapshotProp 3952 bytes
File G:\System Volume Information\SPP\OnlineMetadataCache\{5d9047c6-1e21-4c90-9cfc-af9fce17f7fd}_OnDiskSnapshotProp 3792 bytes
File G:\System Volume Information\SPP\OnlineMetadataCache\{b0276052-f80f-48a8-9dcc-6567a04e3362}_OnDiskSnapshotProp 3872 bytes
File G:\System Volume Information\SPP\OnlineMetadataCache\{da2df6c9-1a62-4883-b967-f2cf13ee40ff}_OnDiskSnapshotProp 3872 bytes
File G:\System Volume Information\SPP\OnlineMetadataCache\{f3b8b74f-9fc9-4496-865e-2a86f19d6f1e}_OnDiskSnapshotProp 3640 bytes
File G:\System Volume Information\Syscache.hve 262144 bytes
File G:\System Volume Information\Syscache.hve.LOG1 50176 bytes
File G:\System Volume Information\Syscache.hve.LOG2 0 bytes
File G:\System Volume Information\tracking.log 20480 bytes
File G:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTDiagLog.etl 307896 bytes
File G:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-Application.etl 5982544 bytes
File G:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventlog-Security.etl 15192 bytes
File G:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-System.etl 69344 bytes

---- EOF - GMER 1.0.15 ----


Many thanks once again for your help.

Another Baz

#4 Another Baz

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Posted 06 December 2010 - 03:32 AM

Hi Cryptodan!

I'm still waiting for your reply.

Many thanks,
AB

#5 cryptodan

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Posted 06 December 2010 - 06:03 AM

I don't see anything that would alarm me if this was my computer. What makes you think it is infected?




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