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AntiVirus 2010 issue

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3 replies to this topic

#1 mooser5678


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Posted 22 October 2010 - 04:01 PM

Alright. New to the forum. I see many others with very similar problem.
Windows XP Home Edition SP2 - Dell
Tried many things, but to no avail. My mother-in-law's computer...already advised her never to click on things like this again. She recv'd the "Your computer is infected with a virus" pop up. She clicked and it began to scan. Then she called me. She then stopped the scan and never installed the actual program. However, now, every exe that attempts to start receives the same "winsock.dll is not a valid Windows image" error message. Now no internet connection. Attempted to run Malwarebytes, program will install, and will begin to run, then after 7 seconds of "preparing to scan", instantly closes. When you try to go back in, get the "permission denied" error message. I have reinstalled it many times and it allows it to "run" once, but always closes after 7 seconds. Also tried Spyhunter, Dr Web, and others with the same outcome. Nothing is able to complete a scan. Did create a Norton boot disk, which did find and remove 4 other viruses, but not this malware.
I know that Malwarebytes can remove this, it's just a matter of getting it to run. I have tried changing the name of the exe for malwarebytes, still to no avail, same outcome. If anybody has any solution other than a wipe and reload, I would be most appreciative. I was, however, able to run Root Repeal and get a log file, but I'm not sure what I'm looking for. Let me know if I should paste this log into the forum.
Any help will be immensely appreciated, as I have very few hairs left to be pulled from my head. :thumbsup:

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#2 Orange Blossom

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Posted 22 October 2010 - 04:35 PM


Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs. Since you have a Root Repeal log, go ahead and post that in the new topic.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 mooser5678

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Posted 24 October 2010 - 12:46 PM

i have started new topic, "malware/virus - no internet, malwarebytes won't run", and have attached the dds logs as instructed. gmer would not run.

#4 boopme


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Posted 24 October 2010 - 04:38 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
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