Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

AVGRSSTX.DLL error


  • Please log in to reply
10 replies to this topic

#1 jimchuck99

jimchuck99

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:03:07 PM

Posted 22 October 2010 - 02:29 PM

This is my dad's e-mail to me. Unfortunately, I'm in another country right now :-)

Started getting error messages this morning in the form of pop-ups. They happen when I start and when I bring down my computer.
Messages have headings of various programs.exe. for example Adobe.exe and then the message "The application or DLL C:\WINDOWS\system32\AVGRSSTX.DLL is not a valid windows image Please check this against your installation diskette" What's up with that?? I rebooted and they still showed up. They show up each time I open a new firefox browser. Then after I clear them all, they stop.


Thanks for any help you have!

Sorry, I will add reply with the requested information ASAP.

EDIT: Posts merged ~BP

Edited by Orange Blossom, 22 October 2010 - 05:00 PM.
Moved to AII for initial assistance. ~ OB


BC AdBot (Login to Remove)

 


#2 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 36,801 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:10:07 AM

Posted 22 October 2010 - 05:02 PM

Hello,

I'm moving this topic to the Am I Infected forum for initial assistance.

Please download Malwarebytes Anti-Malware (v1.46) and save it to your desktop.Download Link 1
Download Link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 jimchuck99

jimchuck99
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:03:07 PM

Posted 23 October 2010 - 01:32 PM

OK, my dad ran the programs. No malware was found but here are the logs:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4920

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

10/22/2010 7:55:00 PM
mbam-log-2010-10-22 (19-55-00).txt

Scan type: Quick scan
Objects scanned: 170170
Time elapsed: 12 minute(s), 49 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)




Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4920

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

10/22/2010 10:07:04 PM
mbam-log-2010-10-22 (22-07-04).txt

Scan type: Full scan (C:\|D:\|J:\|K:\|)
Objects scanned: 381792
Time elapsed: 1 hour(s), 51 minute(s), 50 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 36,801 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:10:07 AM

Posted 24 October 2010 - 05:48 PM

Hello,

Those logs don't show any signs of infection - that doesn't mean there isn't one, but lets see if the issue is caused by something more mundane.

Question 1): Does this happen if Firefox is run in it's safe mode version, that is without any add-ons running? If it does NOT happen when running the safe mode version, then we know the problem is with one of the addons. First, let's find out if there is still an issue when Firefox is run in Safe Mode.

Question 2): Did or does your father have AVG installed?

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#5 jimchuck99

jimchuck99
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:03:07 PM

Posted 25 October 2010 - 03:05 AM

Hi,

The problem starts as windows is booting, and continues whether or not firefox is open.

He is running AVG antivirus software.

Thanks for your help.

#6 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 36,801 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:10:07 AM

Posted 25 October 2010 - 11:44 AM

Hello there,

I've consulted with another who suggests it's possible that part of AVG's active shield is corrupted. Please uninstall AVG and reinstall it. In order to uninstall it, it will need to be shut down. If the installation package isn't on disk or saved on the computer, please download the installation package to the desktop. Then disconnect from the internet, shut down AVG. You may need to use the Task Manager to shut down some of the active components. Once you have done this, then uninstall AVG, reboot, then reinstall AVG and reboot again. Please let us know if that resolves the issue.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#7 DaChew

DaChew

    Visiting Alien


  • BC Advisor
  • 10,317 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:millenium falcon and rockytop
  • Local time:10:07 AM

Posted 26 October 2010 - 08:32 AM

AVG2011? has had some real issues after an update earlier this week?

You need to use their uninstaller, add/remove programs seems to be ineffective by itself.
Chewy

No. Try not. Do... or do not. There is no try.

#8 jimchuck99

jimchuck99
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:03:07 PM

Posted 26 October 2010 - 08:35 AM

Thanks for the info. It has been uninstalled, but the problem remained. Will try with avg uninstaller.

#9 DaChew

DaChew

    Visiting Alien


  • BC Advisor
  • 10,317 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:millenium falcon and rockytop
  • Local time:10:07 AM

Posted 26 October 2010 - 10:21 AM

It took me a while to find the link for uninstalling

http://forums.avg.com/gb-en/avg-free-forum?sec=thread&act=show&id=110317
Chewy

No. Try not. Do... or do not. There is no try.

#10 jimchuck99

jimchuck99
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:03:07 PM

Posted 26 October 2010 - 03:27 PM

That fixed it! Thank you both for your help!

#11 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 36,801 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:10:07 AM

Posted 27 October 2010 - 02:35 PM

I'm glad the issue is resolved. And you're welcome from both of us.

Happy computing.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users