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Desktop and Taskbar missing


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#1 willyum

willyum

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Posted 22 October 2010 - 04:51 AM

hello!
I have a problem.. my taskbar and all desktop icons have disappeared.
my wallpaper is still intact but i cannot right click on the desktop and pressing the start key on my keyboard does nothing. im running windows XP. task manager still works, and i can still use 99% of my programs through that, however it is getting annoying and tiresome.

i am not 100% sure malware or viruses are causing this but over the last 2 weeks i have been plagued by these things, most notably antimalware doctor which blocked most programs, task manager etc in addition to giving me the "YOURE INFECTED!!! BUY OUR SHYT!!". Also I have dealt with another one which redirected almost every link from google. took me a while since i had never gotten infected before, but i have gotten rid of these. but now this one has me stumped.

so any help with this is appreciated (:

here is the DDS log;

DDS (Ver_10-10-21.02) - NTFSx86  
Run by USER at 20:01:08.79 on Fri 22/10/2010
Internet Explorer: 6.0.2900.2180 BrowserJavaVersion: 1.6.0_17
Microsoft Windows XP Professional  5.1.2600.2.1252.1.1033.18.1013.347 [GMT 11:00]

AV: Kaspersky Internet Security *On-access scanning enabled* (Outdated)   {2C4D4BC6-0793-4956-A9F9-E252435469C0}
FW: Kaspersky Internet Security *enabled*   {2C4D4BC6-0793-4956-A9F9-E252435469C0}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\WINDOWS\System32\svchost.exe -k Akamai
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2009\avp.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\WgaTray.exe
"C:\WINDOWS\system32\svchost.exe"
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\Program Files\iTunes\iTunes.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceHelper.exe
C:\Program Files\Common Files\Apple\Apple Application Support\distnoted.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\summit\Downloads\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
TB: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [AVP] "c:\program files\kaspersky lab\kaspersky internet security 2009\avp.exe"
mRun: [Lzoquzog] rundll32.exe "c:\windows\uboxazexowalifip.dll",Startup
mRun: [Malwarebytes Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
mPolicies-system: EnableLUA = 0 (0x0)
IE: Add to Banner Ad Blocker - c:\program files\kaspersky lab\kaspersky internet security 2009\ie_banner_deny.htm
DPF: {20A60F0D-9AFA-4515-A0FD-83BD84642501} - hxxp://messenger.zone.msn.com/binary/msgrchkr.cab56986.cab
DPF: {4A85DBE0-BFB2-4119-8401-186A7C6EB653} - hxxp://messenger.zone.msn.com/MessengerGamesContent/GameContent/Default/mjss/MJSS.cab109791.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} - hxxp://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
DPF: {F5A7706B-B9C0-4C89-A715-7A0C6B05DD48} - hxxp://messenger.zone.msn.com/binary/MineSweeper.cab56986.cab
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL
Notify: igfxcui - igfxdev.dll
Notify: klogon - c:\windows\system32\klogon.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\user\applic~1\mozilla\firefox\profiles\cm4ppk6p.default\
FF - prefs.js: browser.startup.homepage - greetingsdelivered.com.au/summitink
FF - plugin: c:\windows\system32\c2mp\npdivx32.dll
FF - HiddenExtension: XULRunner: {B811ED81-F186-405C-BC18-02B5B18718F1} - c:\documents and settings\user\local settings\application data\{B811ED81-F186-405C-BC18-02B5B18718F1}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbaam7a8h", true); 
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--fiqz9s", true); // Traditional
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--fiqs8s", true); // Simplified
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--j6w193g", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4ar", true); 
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4a87g", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbqly7c0a67fbc", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbqly7cvafr", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--kpry57d", true);  // Traditional
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--kprw13d", true);  // Simplified

============= SERVICES / DRIVERS ===============

R0 kl1;Kl1;c:\windows\system32\drivers\kl1.sys [2008-7-21 121872]
R0 klbg;Kaspersky Lab Boot Guard Driver;c:\windows\system32\drivers\klbg.sys [2008-1-29 33808]
R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2010-9-21 64288]
R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2010-9-29 165584]
R1 dtcdrom;dtcdrom;c:\windows\system32\drivers\dtcdrom.sys [2010-8-15 201280]
R1 KLIF;Kaspersky Lab Driver;c:\windows\system32\drivers\klif.sys [2008-10-23 213520]
R2 Akamai;Akamai NetSession Interface;c:\windows\system32\svchost.exe -k Akamai [2004-8-4 14336]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2010-9-29 17744]
R2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast5\AvastSvc.exe [2010-9-29 40384]
R2 AVP;Kaspersky Internet Security;c:\program files\kaspersky lab\kaspersky internet security 2009\avp.exe [2008-7-29 208616]
R2 NPF;NetGroup Packet Filter Driver;c:\windows\system32\drivers\npf.sys [2009-10-21 50704]
R3 KLFLTDEV;Kaspersky Lab KLFltDev;c:\windows\system32\drivers\klfltdev.sys [2008-3-13 26640]
R3 klim5;Kaspersky Anti-Virus NDIS Filter;c:\windows\system32\drivers\klim5.sys [2008-4-30 24592]
S3 avast! Mail Scanner;avast! Mail Scanner;c:\program files\alwil software\avast5\AvastSvc.exe [2010-9-29 40384]
S3 avast! Web Scanner;avast! Web Scanner;c:\program files\alwil software\avast5\AvastSvc.exe [2010-9-29 40384]
S3 ewusbnet;HUAWEI USB-NDIS miniport;c:\windows\system32\drivers\ewusbnet.sys --> c:\windows\system32\drivers\ewusbnet.sys [?]
S3 GarenaPEngine;GarenaPEngine;c:\docume~1\user\locals~1\temp\UQK37.tmp [2009-3-21 18704]
S3 hwusbfake;Huawei DataCard USB Fake;c:\windows\system32\drivers\ewusbfake.sys [2010-9-13 102656]
S3 Netaapl;Apple Mobile Device Ethernet Service;c:\windows\system32\drivers\netaapl.sys [2010-7-8 18432]
S4 DTNetService;DTNetService;c:\program files\daemon tools net\DTNetSrv.exe [2010-7-29 394560]
S4 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2010-8-12 1355416]

============== File Associations ===============

chm.file="hh.exe" %1
txtfile=c:\windows\notepad.exe %1

=============== Created Last 30 ================

2010-10-19 00:52:42	--------	d-----w-	c:\docume~1\user\applic~1\j
2010-10-10 15:16:43	24576	----a-w-	c:\windows\system32\stu2.exe
2010-10-01 12:56:11	--------	d-----w-	c:\docume~1\user\locals~1\applic~1\LogMeIn Hamachi
2010-09-30 03:08:20	--------	d-----w-	c:\docume~1\user\applic~1\Malwarebytes
2010-09-30 03:07:54	38224	----a-w-	c:\windows\system32\drivers\mbamswissarmy.sys
2010-09-30 03:07:52	20952	----a-w-	c:\windows\system32\drivers\mbam.sys
2010-09-30 03:07:52	--------	d-----w-	c:\docume~1\alluse~1\applic~1\Malwarebytes
2010-09-30 03:07:51	--------	d-----w-	c:\program files\Malwarebytes' Anti-Malware
2010-09-29 10:57:42	38848	----a-w-	c:\windows\avastSS.scr
2010-09-29 10:57:34	--------	d-----w-	c:\docume~1\alluse~1\applic~1\Alwil Software
2010-09-29 04:08:00	--------	d-----w-	c:\docume~1\user\applic~1\C1688DE564A575144AFDDFB52F95F17E
2010-09-29 03:37:13	0	----a-w-	c:\windows\Syijumul.bin
2010-09-29 03:37:09	--------	d-----w-	c:\docume~1\user\locals~1\applic~1\{B811ED81-F186-405C-BC18-02B5B18718F1}
2010-09-26 06:46:30	49904	----a-r-	c:\windows\system32\drivers\BVRPMPR5.SYS
2010-09-26 06:41:31	--------	d-----w-	C:\Netgear
2010-09-23 00:26:07	16928	------w-	c:\windows\system32\spmsgXP_2k3.dll
2010-09-22 09:09:45	--------	d-----w-	c:\program files\GameKiller.net

==================== Find3M  ====================

2010-10-10 15:16:35	31744	----a-w-	c:\windows\system32\userinit.exe

============= FINISH: 20:02:31.45 ===============


this is my last mbam log (all of these have been cleaned afaik):

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4720

Windows 5.1.2600 Service Pack 2
Internet Explorer 6.0.2900.2180

19/10/2010 3:51:20 PM
mbam-log-2010-10-19 (15-51-20).txt

Scan type: Quick scan
Objects scanned: 147386
Time elapsed: 25 minute(s), 10 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 3
Registry Values Infected: 2
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 12

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\Documents and Settings\All Users\Application Data\Macromedia\SwUpdate\swupdate.dll (Trojan.Agent) -> No action taken.

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{003541a1-3bc0-1b1c-aaf3-040114001c01} (Trojan.Agent) -> No action taken.
HKEY_CURRENT_USER\Software\Antimalware Doctor Inc (Rogue.AntimalwareDoctor) -> No action taken.
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Uninstall\Antimalware Doctor (Rogue.AntimalwareDoctor) -> No action taken.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\swupdate (Trojan.Agent) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\lsdefrag (Trojan.Downloader) -> No action taken.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Malware.Packer.Gen) -> Data: c:\windows\system32\userinit.exe -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Malware.Packer.Gen) -> Data: system32\userinit.exe -> No action taken.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\All Users\Application Data\Macromedia\SwUpdate\swupdate.dll (Trojan.Agent) -> No action taken.
C:\Documents and Settings\All Users\Application Data\Macromedia\SwUpdate\Local.dtd (Malware.Trace) -> No action taken.
C:\Documents and Settings\All Users\Application Data\Macromedia\SwUpdate\Ui.dtd (Malware.Trace) -> No action taken.
C:\Documents and Settings\USER\Application Data\Microsoft\svchost.exe (Backdoor.Bot) -> No action taken.
C:\Documents and Settings\USER\Desktop\Antimalware Doctor.lnk (Rogue.AntimalwareDoctor) -> No action taken.
C:\Documents and Settings\USER\Application Data\Microsoft\Internet Explorer\Quick Launch\Antimalware Doctor.lnk (Rogue.AntimalwareDoctor) -> No action taken.
C:\Documents and Settings\USER\Start Menu\Antimalware Doctor.lnk (Rogue.AntimalwareDoctor) -> No action taken.
C:\Documents and Settings\USER\Start Menu\Programs\Startup\Antimalware Doctor.lnk (Rogue.AntiMalwareDoctor) -> No action taken.
C:\WINDOWS\Temp\0.16346943539955872.exe (Trojan.Dropper) -> No action taken.
C:\WINDOWS\Temp\0.41537430545901854.exe (Trojan.Dropper) -> No action taken.
C:\WINDOWS\Temp\0.5963833607939408.exe (Trojan.Dropper) -> No action taken.
C:\Documents and Settings\USER\Local Settings\Temp\run32dll_958989cf1a.exe (Trojan.Dropper) -> No action taken.
here is a screenshot of my problem:

Posted Image

i tried running GMER. however, im having problems with it and that last time i tried to run it my system crashed. potentially harmful?

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#2 Elise

Elise

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Posted 31 October 2010 - 04:28 AM

Hello ,
And :welcome: to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Quick Scan button.
  • Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please download Rootkit Unhooker and save it to your Desktop
  • Double-click on RKUnhookerLE to run it
  • Click the Report tab, then click Scan
  • Check Drivers, Stealth and uncheck the rest
  • Click OK
  • Wait until it's finished and then go to File > Save Report
  • Save the report to your Desktop
Copy the entire contents of the report and paste it in a reply here.

Note - you may get this warning it is ok, just ignore: "Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


-------------------------------------------------------------
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • RKU log

Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 Elise

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Posted 06 November 2010 - 05:58 AM

Due to lack of feedback, this topic is now closed.

If you are the original topic starter and you need this topic reopened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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