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internet saving optimizer


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#1 dovbaruch

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Posted 22 October 2010 - 03:57 AM

I Have a problem in my control panel under add/remove i have found a program which i believe is contributing to the spy ware on my computer it is called internet saving optimizer. when i try to click uninstall then computer thinks for a little bit then nothing. how do i uninstall this program?


---Dov

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#2 quietman7

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Posted 22 October 2010 - 08:02 AM

Malwarebytes Anti-Malware should detect this as Adware.DoubleD and be able to remove it.

Please perform a scan with Malwarebytes Anti-Malware and follow these instructions for doing a Quick Scan in normal mode.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
-- If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

-- Some types of malware will target Malwarebytes Anti-Malware and other security tools to keep them from running properly. If that's the case, please refer to the suggestions provided in For those having trouble running Malwarebytes Anti-Malware as you may need to rename it or use RKill by Grinler.
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#3 dovbaruch

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Posted 22 October 2010 - 08:42 AM

OK, I followed teh instructions and here is the log:
Malwarebytes' Anti-Malware 1.38
Database version: 2412
Windows 5.1.2600 Service Pack 3

10/22/2010 3:41:47 PM
mbam-log-2010-10-22 (15-41-47).txt

Scan type: Quick Scan
Objects scanned: 106713
Time elapsed: 6 minute(s), 38 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)



MBAM never asked me to reboot or change anything. It also said that there was to malicious items detected.
After teh scan was done I checked my add/remove programs and it was still there and my attempt to remove it failed.

Any ideas now?

#4 quietman7

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Posted 22 October 2010 - 09:04 AM

Your Malwarebytes Anti-Malware log indicates you are using an older version (1.38) of MBAM with with an outdated database. Adware.DoubleD was not included in the database at that time so it was not detected.

Uninstall the old version, then download and install the most current version (v1.46) from here.
You may have to reboot after updating in order to overwrite any "in use" protection module files.

The database shows 2412. Last I checked it was 4910.

Update the database through the program's interface (preferable method) or manually download the definition updates and just double-click on mbam-rules.exe to install - (alternate download link). Then perform a new Quick Scan in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.
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