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Vista Automatically Prompting System Restore on Startup; Black Screen


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#1 AlyRuth

AlyRuth

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Posted 21 October 2010 - 06:41 PM

So I'm helping out a friend on Facebook. I'm going to post our dialogue. I'll talk to her and get responses from her.

Cassie ----- Help! my computer wont start up!
about an hour ago via Mobile Web · Comment · LikeUnlike

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Aly ----- Check your power source. It may be fried. If you leave your computer on for long time, you'll probably need a new one.
37 minutes ago · LikeUnlike
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Cassie ----- A new wat? Its been off for 4 days now
35 minutes ago · LikeUnlike
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Aly ----- Power supply. It's hardware in your computer. Ask your mom or dad to check it for you. How long have you had that computer?
33 minutes ago · LikeUnlike
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Cassie ----- Since last christmas.
31 minutes ago · LikeUnlike
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Aly ----- Weird. Laptop or desktop?
29 minutes ago · LikeUnlike
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Cassie ----- Laptop
29 minutes ago · LikeUnlike
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Aly ----- That makes sense. It's probably time to get a new power source. Ask your parents to look into it.
25 minutes ago · LikeUnlike
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Cassie ----- Hmm the hard disk test failed why!!
23 minutes ago · LikeUnlike
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Aly ----- You did a hard disk repair? What program did you use?
21 minutes ago · LikeUnlike
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Cassie ----- Nothing the computer tested it
20 minutes ago · LikeUnlike
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Aly ----- Wait, so the computer is running? You can turn it on?
19 minutes ago · LikeUnlike
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Cassie ----- Yes lol! I just cant get to the desk top
18 minutes ago · LikeUnlike
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Aly ----- Oh! I gotcha. Ignore all that. ^^^^^^^^^^^^ lol
Do you have XP, Vista, or W7?
17 minutes ago · LikeUnlike
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Cassie ----- Vista
16 minutes ago · LikeUnlike
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Aly ----- Blech, of course it has to be the one I have practically no experience on it. Okay, tell me EXACTLY what your computer is doing. Like, what does it do when you try and go to the desktop?
14 minutes ago · LikeUnlike
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Cassie ----- First it starts up then it trys to go to system restore by saying windows loading files it loads goes to a black screen and never makes it to system restore
9 minutes ago · LikeUnlike
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Aly ----- Can you jot down exactly what the screen says before it goes to the black screen and post it here?
6 minutes ago · LikeUnlike
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Cassie ----- It says nothing
5 minutes ago · LikeUnlike
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Aly ----- You said, "tries to go to system restore by saying windows loading files". What did you mean by "saying windows loading files"?
4 minutes ago · LikeUnlike
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Cassie ----- Idk thats all it says
2 minutes ago · LikeUnlike
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Aly ----- Hmm. I'll look into it and get back to you in an hour or so.
2 minutes ago · Like


Edited by AlyRuth, 21 October 2010 - 06:44 PM.


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#2 zbd

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Posted 21 October 2010 - 09:21 PM

Use safe mode and do a system restore to before the problem started.


If the problem is severe, you can reboot and press F8 in order to launch Vista in safe mode. Just enter "C:WindowsSystem32
strui.exe" without the inverted commas in the command prompt in order to execute System Restore.


http://news.softpedia.com/news/Windows-Vista-System-Restore-47381.shtml




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