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Computer won't run most programs


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#1 momentai

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Posted 21 October 2010 - 03:19 PM

Hey, first post here, found this place while looking for a fix for my computer.

First, I'm running Windows 7, 64 bit if I remember correctly, and the browsers I have on my computer are the most recent versions of IE, Firefox, and Chrome.

I've had steadily-increasing virus problems for the past couple of weeks; I'm not even sure why, since once the first one cropped up the only things I saved to my computer were cute kitty pictures and installers for various anti-malware programs.

Last night, I ran a combination of three programs. MalWareBytes and Spybot Search and Destroy were two I'd already run and I only kept them up to make sure I got everything. It was the first time I ran Ad-Aware, though, following a tutorial on how to use HiJackThis to clean up my computer. I didn't get to HJT, though.

Once the Ad-Aware scan was finished, a popup told me to restart to finish fixing all the problems. I didn't, yet, because I had a few things to finish scanning first. Once the scans were done, I restarted.

It started running CHKDSK and saying that my system was NTFS, which I didn't recognize. Once CHKDSK was done and it restarted, none of my programs would run.

I can bring up BatteryCare, for some reason, and I can run WinRar, plus I've got John's Background Switcher that still changes my background, but none of my Internet browsers or anti-malware programs will run. I usually have Windows Live Messenger as a startup program just to test for problems like this, and it doesn't come up either. When trying to do something like play music, it takes a while to process the command and then gives me a popup saying "server execution failed" or "There was a problem sending the command to the program." explorer.exe is running still and I can move and delete files.

I've booted into safe mode and the programs still won't start; I'm not sure if this is a problem brought on by a virus of some sort or my attempts at fixing the previous issue. Er. Help?

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#2 boopme

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Posted 21 October 2010 - 03:22 PM

Hi let's try this way.
Reboot into Safe Mode with Networking

>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 momentai

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Posted 21 October 2010 - 03:59 PM

Thanks for the help, boopme. I've run FixExe, but I can't run my antimalware programs to disable them; is it safe to assume that they're disabled?

Edited by momentai, 21 October 2010 - 04:00 PM.


#4 boopme

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Posted 21 October 2010 - 04:10 PM

RKill will not run??
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 momentai

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Posted 21 October 2010 - 04:15 PM

RKill will, but I can't get SAS or the portable version to run.

#6 momentai

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Posted 21 October 2010 - 04:55 PM

After looking at the RKill topic, I don't know if RKill is actually running. Because of whatever it is that's wrong with my computer, I can't get into my antimalware programs to disable them. I do run RKill and the black box pops up and sticks around for a few seconds before closing, but no text comes up.

#7 boopme

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Posted 21 October 2010 - 07:21 PM

Ok let's try MBAM then..
First try in Normal if not good do this from safe mode.

Here are some things you may have to try to run it (also SAS)
http://www.bleepingcomputer.com/forums/topic267354.html
Note Post 2,especially 2nd paragraph.


Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 momentai

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Posted 22 October 2010 - 10:52 AM

Unfortunately... I can't even run the renamed SAS or MWB files in normal or safe mode, before or after RKill. .__.

Edited by momentai, 22 October 2010 - 10:53 AM.


#9 momentai

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Posted 22 October 2010 - 01:25 PM

I've browsed through a couple of other topics on here, and I remembered something I had forgotten before. In my early attempts to fix the virus issue, I found that Antivirus 2010 was installed on my computer. I thought I'd gotten rid of it, but I guess not. Could that be the one that's causing all my trouble?

#10 boopme

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Posted 22 October 2010 - 02:31 PM

Arrggh, we may have to reinstall.
Try opening a different user account and see if you can run them or maybe we can post a DDS log and see whats here.

You can runnDDS (below0 from a flash drive or CD.

Please go here....
Preparation Guide ,do steps 6 - 9.

Skip everything else and just do the DDS,
Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 momentai

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Posted 22 October 2010 - 03:20 PM

I couldn't get a DDS log. I double-clicked the icon to start the program and the black box popped up for about four seconds. No text came up and it just closed.

Edited by momentai, 22 October 2010 - 03:23 PM.


#12 boopme

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Posted 22 October 2010 - 03:34 PM

One more try ;;; sometime DDA won't work on Win 7... use OTL.


  • 1. Please download OTL from one of the following mirrors:
  • This is THE Mirror
    2. Save it to your desktop.
    3. Double click on the Posted Image icon on your desktop.
    4. Under the Custom Scan box paste this in
    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    /md5stop
    %systemroot%\*. /mp /s
    CREATERESTOREPOINT

    5. Push the Quick Scan button.
    6. Two reports will open, copy and paste them in a reply here:
  • OTL.txt <-- Will be opened
  • Extra.txt <-- Will be minimized

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 momentai

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Posted 22 October 2010 - 04:05 PM

OTL won't run in either normal or safe mode.

Is the only option to reinstall now? I don't have a Windows 7 install CD or my serial... I bought the computer from Newegg last year; would they be able to help me?

Edited by momentai, 22 October 2010 - 04:11 PM.


#14 boopme

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Posted 22 October 2010 - 06:24 PM

Before saving any of your security programs,DDS or OTL, rename them first. For example, before you save DDS, rename it to something like Onion.scr ... Click on Save,rename it and save it to your desktop. Same thing after you install it. Before running it, rename the main executable file first
***
Right-click on the OTL.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

Try it with OTL again if needed

Edited by boopme, 22 October 2010 - 06:25 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 momentai

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Posted 23 October 2010 - 12:17 PM

Thanks for the help...

I'm unable to access the internet from the infected computer, so I saved OTL as onion.scr on my flash drive and transferred it over, dragging it onto the desktop. I wasn't able to run it as .scr in safe mode, and I tried the others in turn in normal mode. Nothing worked.




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