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Spontaneous Shut Down & Weird Error Msg.


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#1 lechols

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Posted 21 October 2010 - 10:26 AM

Hi All,

Thanks in advance for your help with this. Yesterday while trying to log on to "Go To Meeting", I got the blue screen and it said that my computer had to shut down. The error message was bad_pool_caller. Then futher down it said stop with 3 or 4 data strings. The following was highlighted in red: 0x89c32008. Am I infected again?

Lisa

Edited by boopme, 25 October 2010 - 02:40 PM.


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#2 boopme

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Posted 21 October 2010 - 02:49 PM

As that error is unfecogniseable,let's get a scan log.
Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware
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#3 lechols

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Posted 25 October 2010 - 11:25 AM

Hi Boopme,

Thanks for your help with this. I've just now seen your reply. I am running the MBAM scan and will post the log as soon as it's done.

Lisa

#4 lechols

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Posted 25 October 2010 - 12:05 PM

Here is the MBAM log:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4943

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

10/25/2010 12:58:26 PM
mbam-log-2010-10-25 (12-58-26).txt

Scan type: Full scan (C:\|)
Objects scanned: 217153
Time elapsed: 57 minute(s), 49 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#5 boopme

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Posted 25 October 2010 - 02:39 PM

Hi, I am moving this to the XP forum so they can advise on the bad_pool_caller xp 0x89c32008
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 lechols

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Posted 25 October 2010 - 03:07 PM

Ok thanks. I think I read somewhere that it could be a driver issue.

#7 hamluis

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Posted 25 October 2010 - 04:17 PM

Unfortunately...that's a tough error message to pin down.

Let's try this.

Download/install BlueScreenView.

Double-click BlueScreenView.exe file.

When scanning is done, Edit/Select All...then File/Save Selected Items.

Save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content and paste it into your next reply.

Louis

Edited by hamluis, 25 October 2010 - 04:19 PM.





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