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Blue screen with errors/says turn of caching


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3 replies to this topic

#1 bigsal

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Posted 21 October 2010 - 12:53 AM

Hi. So I'm having some computer issues and need help please. I'm running windows7 on an Acer Aspire 5532 laptop. All of a sudden today my screen goes blue with these instructions to go to Bios in Safe Mode and turn off caching and shadowing. I can't figure out how or where to do that? At the top of the screen it says IRQL_NOT_LESS_OR_EQUAL. Also gives me a stop code of 0x0000000A. At bottom of page says conducting physical memory dump. Not sure if the two are correlated but I also just got some trojan Microsoft Security Essential Alert. Malwarebytes does clear it out completely. Any help would be greatly appreciated. Thank you in advance.

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#2 bigsal

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Posted 21 October 2010 - 12:55 AM

Meant to say malwarebytes doesn't clear the trojan completely.

#3 dc3

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Posted 21 October 2010 - 11:45 AM

My suggestion for you would be to follow the instructions in This Guide starting at Step 6.

Once the proper logs are created, then make a NEW TOPIC and post it HERE Please include a description of your computer issues and what you have done to try to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 hamluis

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Posted 21 October 2010 - 02:37 PM

MRL topic: http://www.bleepingcomputer.com/forums/topic355129.html/page__p__1983238#entry1983238

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the logs you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient.

It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.

Louis




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