She did run the rkill.com and the Malwarebytes program. It did not solve the problem, so, using another computer, she then went to this page: http://www.bleepingcomputer.com/forums/topic34773.html
and tried to follow the instructions there. She was able to tranfer the DDS program to her infected computer, but she cannot open anything. When she tries, she gets a message: "file ???.exe is infected with virus ???.exe. This worm is trying to send your credit card detailss using ???.exe."
Then, after the computer has been on for about 5 minutes, she gets the BSOD, and has to re-set.
Can someone help? Thanks!
I forgot to mention she is using Vista 64 bit OS.
Merged posts. ~ OB
Edited by Orange Blossom, 19 October 2010 - 10:22 PM.