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infected with Antivirus 2010


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#1 regor1

regor1

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Posted 19 October 2010 - 09:13 PM

My newish Dell Inspiron became infected today with the Antivirus 2010 malware which insisted that my machine was infected and asked me to pay to clean it (which I did not). This malware listed off virus names like Adware.Redirect.xt, Email.Win32.Merond, Trojan/Agent.NFX, Worm.Win32.Kido, Backdoor.Dialer.W32, TR.Downloader.JS.x, and Trojan.Rootkit.drv to name just a few (this malware claimed there were around 74 virus infecting my computer).

I have McAfee installed so I did not accept Antivirus 2010 (I did not know at the time it was malware though). It kept on popping up to request money to clean my computer so I finally looked in the control panel and uninstalled the software, even though I never accepted to install it.

I then had McAfee do another full system scan to see if similar problems were detected. After the scan the computer rebooted and now I cannot connect to the internet. It says the "default gateway is not available"

The second problem is that McAfee no longer appears to be running properly and cannot be put into real time scanning mode. The warning for "real time scanning off" keeps popping up and will not turn on.

I have tried to download and install the malwarebytes software (mbam) and also SuperAnti Spyware software but cannot install onto the machine. A warning notification pops up that says "the version of this file is not compatible with the version of Windows you're running. Check your computer's system information to see whether you need an x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher." I am running Windows 7 and one other problem that has now occurred is the fancy new task bar has disappeared.

I have read some of the advice on this forum and tried to rename the exe file on the mbam file but the same error message pops up and I cannot get it installed.

Any advice? My troubleshooting skills here are limited but would appreciate some clear advice on how to move forward here.

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#2 Orange Blossom

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Posted 19 October 2010 - 10:24 PM

Hello,

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 Orange Blossom

Orange Blossom

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Posted 20 October 2010 - 06:01 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic354957.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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