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Cannot Update Security Essentials or Windows Update


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4 replies to this topic

#1 JustinBarnett

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Posted 19 October 2010 - 08:03 PM

Hi guys. I am working on my future father-in-law's computer. When I first got the computer to work on, it had several fake anti-virus and spyware programs on it. I have removed as much as I can and used MalwareBytes, Super AntiSpyware, SpyBot S&D, and Microsoft Security Essentials to clean as much as possible. The scans are now all coming back clean, but I still cannot update the security definitions for Microsoft Security Essentials and when I click on Windows Update, the page always comes back "cannot be displayed". I am also getting random pop-ups for various scandalous websites.

Please let me know what I can do to get this stuff cleaned off.

Thanks,


Justin

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#2 Broni

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Posted 19 October 2010 - 08:24 PM

Possibly, you're still infected.
Since you used some cleaning tools already and it didn't help...

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread and post a DDS log HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

Edited by Broni, 19 October 2010 - 08:27 PM.

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#3 JustinBarnett

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Posted 19 October 2010 - 09:26 PM

Thanks for pointing me to the right section of the forum. Haven't been here in a while. I've made the new thread and posted the reports.

#4 Broni

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Posted 19 October 2010 - 09:27 PM

Sure thing :thumbsup:

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#5 Orange Blossom

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Posted 19 October 2010 - 10:20 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic354795.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

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