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Lost firewall after attempted update


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2 replies to this topic

#1 starbun

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Posted 19 October 2010 - 07:20 PM

Hi all,

This is my first post: My WIndows XP home edition would not update and then notification that firewall was shut off as well as virus program was missing.
I did the following and matters went downhill thereafter.

I attemped to boot in safe mode and reset in command prompt sfscannow. That did nothing, then I reassigned the firewall and it turned on but when I rebooted the next day back to square one again. Now my computer will not run in any mode but safemode.

I did something the day prior to the issue appearing, I searched regidit registry keys and found a zillion porn sites listed in local machine keys, I deleted these, that is when the problems started. I did some searching and read that spy bot , which I had, leaves these keys as virus protection, had no clue so might have done this to myself..

I have run hijack this not sure how to post that log here, it seems clean to me but what do I know...I am just a chef, I saute food not hard drives..or maybe I deep fried it...not laughing...

I ran avast no spyware detected, I ran malware bytes, not spyware detected...am at a loss what to do..Also, here is where you can really stop laughing, I have an Acer d250...yes I know a very inferior computer but it is all I have for a few months...it has no CD drive...is a netbook the size of a thimble. so after the new year plan to buy a new computer but at present need to repair this one to tied me over for a few months...I also ran stinger and got no bites on spyware so any ideas???
Short of the obvious, throw it away, any ideas? Also, I forgot my admin password for ACER system restore, I ran windows system restore and it says I have no restore points.I also reset my password thru my accounts but despite it recognizing my new password in windows accounts, that pw does not work in teh ACER management recovery program and they want $100.00 to send me a new CD to reformat the whole kit and kaboodle. For that price and what I paid for this little monster, I will stay stuck if need be..

Thanks to anyone who has a clue as I do not. I have attempted to download the last hijack this log from 10/1/2010 your sytem will not let me download the file unfortunately.

Alexandra

Edited by hamluis, 20 October 2010 - 08:18 AM.
Moved from XP forum to Am I Infected ~ Hamluis.


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#2 starbun

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Posted 19 October 2010 - 07:29 PM

Oh, FYI :
just ran my avast it is running in command prompt and all it keeps saying is locked file not tested over and over

Edited by starbun, 19 October 2010 - 07:46 PM.


#3 Orange Blossom

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Posted 22 October 2010 - 07:10 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic354986.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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