My problem - unable to load Norton Security Suite that comes free from Comcast. After spending hours with escalated manager at Norton, they tell me there is maybe a permission problem (Win XP) and I need to reformat the C drive and reload Windows XP Home Prem. I roll my eyes when a troubleshooter says this because it typically means that he does not know what to do and is grasping at straws.
I think Norton is just guessing. They uninstall the old attempts to load Norton, then try to install again and it always gets to the very end then says "Installation failed - there was an attempt to clean up your files and you should try again"... (close to that in any event). Norton says the error log tells them that this is a permission problem and they look at the registry, trying to find a driver called BHDrvx86 and it is not there. The error log - they said look for an "a" error in the Url.txt error log. The log reads a=800705AA&b=System\CurrentControlSet\Services\BHDrvx86\Instances. However, Norton could not identify the 800705 code; did not know what it meant. I kept the error log if it is of any benefit.
I tried also to install Avg 2010 and it will not install either. Therefore I wonder if this problem is actually not Norton but is WinXP.
Second problem - emachines did not give me any Win XP disc; shouldn't WinXP be on a partition (Norton guy could not find it). He viewed the three discs that emachines included (using LogMeIn), said the discs did not include WinXP and only included the software that came with the machine. Why would emachines have failed to provide me some way to repair/reload WinXP?
Appreciate your comments. Right now running without any virus protection.
PS - the following Windows updates will not load - all failed. Could this have anything to do with this problem? KB970430, 974318, 955759, 975713, 978604, 2121546, 2347290, 979687, 2630131, 2279986, and 2360937.
Edited by tyl604, 19 October 2010 - 03:40 PM.