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Constant "blocked" attacks and Win32 Services keeps crashing.


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#1 JAL36

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Posted 18 October 2010 - 06:04 PM

Windows XP - Service Pack 3
Running "Norton Internet Security"

Not sure where to start with this, so I'll try the very beginning...

I had a virus last week.

It came from a program claiming to produce code for a javascript image slideshow. Norton automatically scans the program upon downloading and found nothing. Since it was from a random website, I scanned it with Norton again once it was on the harddrive (before installing). Again, Norton found nothing.

My Norton is set to autoupdate so I assume it has the latest definitions.

The program installed ok and ran ok. When I tried to "preview" the image slideshow, I got some kind of "virus found" error message and it offered me some fixes from free anti-virus programs. I recognized most of the names as well-known anti-virus programs so I trusted it. I clicked one of the ones that would supposedly help ("Red Cross"), but I believe that was the ACTUAL virus.

It downloaded and claimed to be scanning my computer but was probably infecting files, not scanning them. After this, I could not open any internet browsers or run "task manager." Instead, this "anti-virus" program would pop-up and say (paraphrased) "that program has been found unsafe and is blocked, to fix the program please enter your credit card info and buy the upgraded version."

At this point, I finally realized this was not a legit program.

I looked up the problem online and it seemed the Malwarebytes program was going to be able to fix it. I downloaded the program on another computer, put it on a thumb drive, ran it on the infected computer, and seemingly everything was fixed!

I also downloaded Securnia PSI and began using it to check/update programs that might have been vulnerable.

Everything ran fine for a few days.

In the last 24-ish hours, Norton keeps popping up saying "an attack on your computer has been blocked" and then it gives a some information that I don't really understand. A series of IP addresses and a long harddrive location ending in svchost.exe.

I get this message constantly. Seems to be more while surfing the net (regardless of site). Again, Norton claims to be blocking the attacks and that "no action is required."

I've run several full system scans but nothing is found.

I did some searching and heard that a "rootkit" is a type of virus that Norton might not recognize that could be responsible for these issues. However, I ran "Blacklight" and it found nothing.

Also, once a day I get an error saying "Generic Host Process for Win32 Services has encountered a problem and needs to close." My taskbar then changes from its usual blue to gray and the smooth edges of certain WinXP applications (calculator, etc.) become blocky and ... basic-looking.... hard to describe.

Before I made this post, I tried to go through the bleepingcomputer "Preparation Guide." I tried to set up my firewall but it said "Windows Firewall settings cannot be displayed because the associated service is not running. Do you want to start the Windows Firewall/Internet Connection Sharing (ICS) service? YES/NO"

So I click Yes and get "Windows cannot start the Windows Firewall/Internet Connection Sharing (ICS) service. OK"

What is wrong!? What can I do?! =

I'm really not great with advanced computer troobleshooting so.... feel free to speak to me like a 5-year-old.

Thanks in advance! I really need your help!!

More information:

"HTTPS Tidserv Request 2"
and
"HTTP Tidserv Request"
are the names in Norton.

Also, in addition to svchost.exe, firefox.exe is getting flagged in these.

Lastly, each "blocked attack" is coupled with a "Pending" "IPS Detection Statistical Submission" at the exact same time.

Just noticed those because Norton wasn't bringing them to my attention.....


by the way, here's the thread with the up-to-date information on this situation:
http://community.norton.com/t5/Norton-Inte...t/false#M131667

Edited by JAL36, 18 October 2010 - 09:42 PM.


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#2 Casey_boy

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Posted 27 October 2010 - 11:07 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Casey

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#3 thcbytes

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Posted 02 November 2010 - 06:38 PM

Due to the lack of feedback this Topic is closed.

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