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#1 iand1234

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Posted 18 October 2010 - 04:37 PM

ok so i dont know what i have but ill give you all the info on what i have done. i got a virus about 6 or 7 months ago. i stumbled upon your site by typing the name of the fake security pop up and read that i should dl rk kill and malwarebytes. i did so and it worked like a charm. it found the viruses and i removed them. since that time i have still been having random pop ups and redirects and eventually get another random fake security pop up. i have removed about 6 of these total. malwarebytes always finds a virus when i get a security pop up, but after its removed it i still get the random pop ups and eventually another false security pop up. i am beginning to wonder if there is something hidden that malwarebytes is not seeing and fixing. i always update malware b4 i run it as well. i also do another scan with malware after it has removed virus to see if it finds something else. anyways here are all the logs you requested plus a hijack this file.

any help would be appreciated thanks ian

ok i took screenshots of what i see when i boot my computer up. also saved the rkkill log so you can see what it stops everytime. i have searched for that file on my pc and cant find it to remove it. anyways hope this helps you see what i have.ok cant give you screens will have to make them smaller to load em ill do it tonight when i get home from work thanks guys ian

EDIT: Posts merged ~BP

well im not gonna downsize the pictures that much to make them upload. atm i have microsoft security essentials fake alert. i have cleared this off my pc three times already with rk kill and mbam. it keeps coming back. thats why i think something is hidden.

EDIT: Posts merged ~BP

Attached Files


Edited by Budapest, 26 October 2010 - 03:55 PM.


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#2 Shannon2012

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Posted 27 October 2010 - 07:29 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Shannon

#3 iand1234

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Posted 29 October 2010 - 03:23 AM

new logs posted

Attached Files



#4 Shannon2012

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Posted 29 October 2010 - 12:57 PM

Hi, iand1234-

Welcome to Bleeping Computer.

My name is Shannon and I will be working with you to remove the malware that is on your machine.

I apologize for the delay in replying to your post, but this forum is extremely busy.

There may be a delay in my response to your posts as I am still currently in training. I will be helping you with supervision of the teachers and they will approve every posts before I present them to you.

Please don't make any further changes or run any other tools unless instructed to. Additional changes may hinder the cleaning of your machine.

When asked to copy logs or reports into your reply, please copy them directly into your reply. Do not include them in quotes. Do not attach them unless asked to do so. In Notepad, please turn off Word Wrap under the Format menu.

Please Track this topic - On the top right on this tread, click on the Option button, and, in the drop-down list, click on 'Track this topic'. Under Subscription Information, click on 'Immediate Email Notification' and then click on the Proceed button at the bottom.

Please give me some time to look over your log. I will post the reply as soon as possible.
Shannon

#5 Shannon2012

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Posted 30 October 2010 - 05:07 AM

Hi-

Thank you for the fresh logs. They did show some problems and one was a backdoor trojan. A backdoor trojan allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do.

If you decide to continue with the cleaning, download TDSSKiller and save it to your Desktop.
  • Extract its contents to your desktop and make sure TDSSKiller.exe (the contents of the zipped file) is on the Desktop itself, not within a folder on the desktop.
  • Double click TDSSKiller.exe
  • Press Start Scan
  • If Malicious objects are found then ensure Cure is selected
  • Click Continue > Reboot now
  • Copy and paste the log in your next reply
    Note:A copy of the log will be saved automatically to the root of the drive (typically C:\)

Next, please download MBRCheck by clicking here and save it to your desktop.
  • Be sure to disable your security programs.
  • Double click on the file to run it.
  • A window will open on your desktop.
  • If an unknown bootcode is found you will have further options available to you, at this time press N then press Enter twice.
  • If nothing unusual is found just press Enter.
  • A .txt file named MBRCheck_mm.dd.yy_hh.mm.txt should appear on your desktop.
  • Please post the contents of that file in your next reply.
In your reply, please copy in (do not attach) the TDSSKiller report and theMBRCheck report. How is your computer running now?

Thanks,
Shannon

#6 iand1234

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Posted 01 November 2010 - 02:47 PM

meh ill just go buy a new os i need it for my desktop anyways. thanks ian

#7 Shannon2012

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Posted 02 November 2010 - 08:45 AM

Hi-

For the future, please take the time to read below to secure your machine and take the necessary steps to keep it clean.

One of the most common questions found when cleaning Spyware or other Malware is "how did my machine get infected?". There are a variety of reasons, but the most common ones are that you are going to sites that you are not practicing Safe Internet, you are not running the proper security software, and that your computer's security settings are set too low.

Below I have outlined a series of categories that outline how you can increase the security of your computer so that you will not be infected again in the future.

Practice Safe Internet

One of the main reasons people get infected in the first place is that they are not practicing Safe Internet. You practice Safe Internet when you educate yourself on how to properly use the Internet through the use of security tools and good practice. Knowing how you can get infected and what types of files and sites to avoid will be the most crucial step in keeping your computer malware free. The reality is that the majority of people who are infected with malware are ones who click on things they shouldn't be clicking on. Whether these things are files or sites it doesn't really matter. If something is out to get you, and you click on it, it most likely will. Below are a list of simple precautions to take to keep your computer clean and running securely:
  • If you receive an attachment from someone you do not know, DO NOT OPEN IT! Simple as that. Opening attachments from people you do not know is a very common method for viruses or worms to infect your computer.
  • If you receive an attachment and it ends with a .exe, .com, .bat, or .pif do not open the attachment unless you know for a fact that it is clean. For the casual computer user, you will almost never receive a valid attachment of this type.
  • If you receive an attachment from someone you know, and it looks suspicious, then it probably is. The email could be from someone you know infected with a malware that is trying to infect everyone in their address book.
  • If you are browsing the Internet and a pop up appears saying that you are infected, ignore it!. These are, as far as I am concerned, scams that are being used to scare you into purchasing a piece of software. For an example of these types of pop ups, or Foistware, you should read this article: Foistware, And how to avoid it.

    There are also programs that disguise themselves as Anti-Spyware or security products but are instead scams. For a list of these types of programs we recommend you visit this link: Rogue/Suspect Anti-Spyware Products & Web Sites
  • Another tactic to fool you on the web is when a site displays a pop up that looks like a normal Windows message or alert. When you click on them, though, they instead bring you to another site that is trying to push a product on you. We suggest that you close these windows by clicking on the X instead of the OK button. Alternatively, you can check to see if it's a real alert by right-clicking on the window. If there is a menu that comes up saying Add to Favorites... you know it's a fake.
  • Do not go to adult sites. I know this may bother some of you, but the fact is that a large amount of malware is pushed through these types of sites. I am not saying all adult sites do this, but a lot do.
  • When using an Instant Messaging program be cautious about clicking on links people send to you. It is not uncommon for infections to send a message to everyone in the infected person's contact list that contains a link to an infection. Instead when you receive a message that contains a link, message back to the person asking if it is legit before you click on it.
  • Stay away from Warez and Crack sites! In addition to the obvious copyright issues, the downloads from these sites are typically overrun with infections.
  • Be careful of what you download off of web sites and Peer-2-Peer networks. Some sites disguise malware as legitimate software to trick you into installing them and Peer-2-Peer networks are crawling with it. If you want to download a piece of software a from a site, and are not sure if they are legitimate, you can use McAfee Siteadvisor to look up info on the site.
  • DO NOT INSTALL any software without first reading the End User License Agreement, otherwise known as the EULA. A tactic that some developers use is to offer their software for free, but have spyware and other programs you do not want bundled with it. This is where they make their money. By reading the agreement there is a good chance you can spot this and not install the software.

Visit Microsoft's Windows Update Site Frequently

It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

Update your AntiVirus Software

It is imperative that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out. If you use a commercial antivirus program you must make sure you keep renewing your subscription. Otherwise, once your subscription runs out, you may not be able to update the programs virus definitions.

Make sure your applications have all of their updates

It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector and Calendar of Updates.

Install an AntiSpyware Program

A highly recommended AntiSpyware program is SuperAntiSpyware. You can download the free Home Version. or the Pro version for a 15 day trial period.

Other recommended, and free, AntiSpyware programs are Spybot - Search and Destroy and Ad-Aware Personal.

Installing these programs will provide spyware & hijacker protection on your computer alongside your virus protection. You should scan your computer with an AntiSpyware program on a regular basis just as you would an antivirus software.

Tutorials on using these programs can be found below:

Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers

Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer

Install SpywareBlaster

SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

A tutorial on installing & using this product can be found here:

Using SpywareBlaster to protect your computer from Spyware and Malware

Update all these programs regularly
Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.

Update your Java runtimes regularly

Older versions have vulnerabilities that malicious sites can use to exploit and infect your system.
Download the latest version here - http://java.sun.com/javase/downloads/index.jsp. You want to select the JRE version.
Follow this list and your potential for being infected again will reduce dramatically.

Good Luck!!

Shannon

#8 kahdah

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Posted 10 November 2010 - 09:52 AM

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member with address of this thread. This applies only to the original topic starter. Everyone else please begin a New Topic.
Please do not pm for help, post it in the forums instead.

If I am helping you and have not responded for 48 hours please send me a pm as I don't always get notifications.

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