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Antivirus Action infection; unable to boot in safe mode


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6 replies to this topic

#1 jstacer

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Posted 18 October 2010 - 12:06 PM

Running XP Pro, infected with Antivirus Action. Cannot run any tools as I cannot boot into safe mode. Safebootkey won't run, rkill won't run and malwarebytes won't run. Can't open regedit or cmd.

Help, please!

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#2 boopme

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Posted 18 October 2010 - 01:29 PM

Hello, First I will move this to the Am I Infected forum.

Now let's see if we can do this by logging into a different user account ,not your regular one. I'm thinking we can do safe mode from there.
Do you have SUPERAntispyware installed?

Please follow our Removal Guide here Remove Antivirus Action (Uninstall Guide) [/url] .
You will move to the Automated Removal Instructions

After you completed that, post your scan log here,let me know how things are.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
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#3 jstacer

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Posted 18 October 2010 - 03:46 PM

Rebooted using another user, also with admin privileges, then tried to boot into safe mode with no success, just got blue screen. I rebooted under my own username and tried to find offending files with Windows Explorer. I searched through the temp folder and found a suspicious-looking folder with what looked like random alpha chacters.exe file which I deleted, then rebooted

I was lucky and that appeared to be the executable for the Antivirus Action stuff. I was able to run MBAM in normal mode and it found 8 infections which I deleted and rebooted. This seems to have taken care of the problem. I looked at the hosts file and found there was no weird entries so I did not run the utility to replace it.

Thanks for the effort.

#4 Didier Stevens

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Posted 19 October 2010 - 04:36 PM

If you get a BSOD when booting into Safe Mode, your SafeBoot registry keys are probably deleted. Use this to restore them: Restoring Safe Mode with a .REG file

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#5 jstacer

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Posted 20 October 2010 - 12:24 PM

If you get a BSOD when booting into Safe Mode, your SafeBoot registry keys are probably deleted. Use this to restore them: Restoring Safe Mode with a .REG file


I used your safe mode restoration program and there now appears to be all the right stuff in the registry now, but I still can't boot in safe mode. Normal mode works fine, there are no signs of remaining malware, regedit works, cmd words and so does msconfig, but I still get BSOD with stop code0x0000000A. Other than installing McAfee last week, there is nothing new installed.

I have been unable to boot safe since my August encounter with malware, but after that the boot process just went in a circle only allowing me to boot normally. The BSOD didn't start appearing until last week's infection.

Any suggestions?

Thanks.

#6 boopme

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Posted 21 October 2010 - 12:11 PM

We need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
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#7 Orange Blossom

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Posted 24 October 2010 - 06:27 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic356014.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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