I was having a problem on my computer, came here and another forum for help. I didn't get a lot of responses here, but on the other forum someone worked with me and I found out I had a rootkit. Basically, what happened was my CPU became really "buggy." I couldn't access programs (most notably malware and spyware removal programs) and my browser was acting up especially when I was Google searching (no re-directs I don't think). Then all of a sudden my sound completely disappeared. That's when I came to the forum for help.
I've managed, I believe, to fix the rootkit problem. All my programs are accessible and my browser is working fine. Unfortunately, my sound is still gone. I'm no expert, but I'm pretty sure my sound card is listed in the Device Manager, and it and everything else there in Sound and Audio Devices is listed as working properly. I have tried all the elementary stuff (checking speakers, wires, plugging headphones directly into the CPU, etc.) and it is definitely not my speakers or anything like that.
I came back here to post an update and was directed to start a new topic. I started at step 6 and worked all the way up until step 8. The GMER scan DOES NOT WORK for me. In fact it reset my computer "scarily" twice. Windows gave me this message after both restarts "Stop (blue screen) error caused by a device or driver." I don't plan on running it again and I did a chkdsk just to be safe. The first time I clicked on it, it ran automatically before I could deselect IAT/EAT so I let it run. Then I deselected IAT/EAT and attempted to let it run but it froze almost immediately and then my CPU restarted. The second time I tried, again it scanned automatically when I clicked on it, then I deselected IAT/EAT and hit the scan button again. This time it started scanning, but took so long I ended up going to bed and I when I got up, my CPU had restarted and gave me the same message as the first time. I didn't have any issues with the other scans.
My sound is back. I'm not quite sure how. The only new thing I did was uninstall and then reinstall the driver to my sound card. I didn't think that worked though because the volume icon never re-appeared in the system tray (it's been gone since this whole thing started). I have no idea how to make it come back or what caused the "blue screen" errors so I'd still appreciate any help/advice and if I need to remove any of the scanners I downloaded and ran. Thanks so much in advance.
Edited by utpride347, 18 October 2010 - 11:48 PM.