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HP Laptop won't let me start up normally *or* in recovery mode!


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#1 christinaemcc

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Posted 18 October 2010 - 10:01 AM

Its a basic message after startup saying Windows was shut down improperly and to continue in recovery mode or start up normally....

When I choose "recovery" mode, it goes to a blank light blue screen w/a mouse pointer that I can move around. Nothing else works except the mouse.

When I choose to "start normally", it looks like it's going to start, but eventually loops back around to original black "recovery or normal start up" screen. It's very frustrating - the blue recovery screen is useless, and the start normally option just loops back.

I downloaded Windows 7 "Recovery discs" and put them in my laptop and started up, pressing F8, but nothing changed.

I can't google any error messages because there are none...

This HP laptop is 4 mos. old, my AVG virus protection is up to date, and I only use iTunes to download, so it seems unlikely that it would be a virus.

Does anyone have any ideas?

Thank you.

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#2 Jacee

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Posted 18 October 2010 - 11:57 AM

If it's still under warranty, call HP.

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