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Malwarebytes crashing combofix access is denied


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5 replies to this topic

#1 endythegreat

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Posted 18 October 2010 - 08:08 AM

Just a little background, I'm a network engineer and am pretty familair with virus/malware removal tools. I've ran malwarebytes and combofix countless amounts of times. I have not been stumped in over a year. I've got one that pretty much has me which is why I am here.

I've recently ran into two PC's where combofix only gets access is denied errors. There is a dns hijack for the malwarebytes website. Once installed or even renamed before and after malwarebytes is installed it will not update, and it crashes after four seconds. There was initially a black screen with red letters saying the computer is infected.


The PC is from a client, but I have it at my office to research. I am not familair with GMER etc so I just need someone to review the logs. Like I said this is the second one now at two different companies I have not been able to remove. Any help would be greatly appreciated. I have read a bit and tried a few different things suggested on these forums with similar topics. Nothing has been successful yet.

Here are the logs from dds and gmer.

EDIT: Posts merged ~BP

Attached Files


Edited by Budapest, 25 October 2010 - 04:14 PM.


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#2 myrti

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Posted 27 October 2010 - 06:43 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
We need to create an OTL Report
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • In the custom scan box paste the following:
    msconfig
    safebootminimal
    activex
    drivers32
    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    winlogon.exe
    wininit.exe
    explorer.exe
    hlp.dat
    /md5stop
    %systemroot%\*. /mp /s
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles
    %systemroot%\System32\config\*.sav
    %systemroot%\system32\drivers\*.sys /90
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt<--Will be minimized

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#3 endythegreat

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Posted 27 October 2010 - 08:36 AM

I'm still working on this and have not solved it. Will post the log ASAP.

#4 endythegreat

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Posted 27 October 2010 - 08:59 AM

here are the logs attached.

Attached Files



#5 myrti

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Posted 28 October 2010 - 07:34 AM

Hi,

please run junction next:
We need to scan the system with this special tool.
  • Please download Junction.zip and save it.
  • Unzip it and put junction.exe in the Windows directory (C:\Windows).
  • Go to Start => Run... => Copy and paste the following command in the run box and click OK:

    cmd /c junction -s c:\ >log.txt&log.txt& del log.txt

    A command window opens starting to scan the system. Wait until a log file opens. Copy and paste or attach the content of it.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#6 myrti

myrti

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Posted 04 November 2010 - 05:18 AM

As it has gone stale, this topic is now Closed

If you need this topic reopened, please send me a PM.
Please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

With Regards,
myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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