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#1 superfoozer

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Posted 18 October 2010 - 07:39 AM

I have a pc that I am getting an "out of memory" error when trying to print from some accounting software that is reading from a sql database. The pc has office 03 installed and updated. There is a patch for this through MS that I tried and it was unsuccessful. I have increased the page file size to max, the pc has plenty of RAM(3 gigs), running xp pro sp3. A couple days before this error started, the pc would not boot, it was stuck in a reboot cycle. I ran chkdsk which fixed a bad sector on the hdd. Thinking that the drive was probably starting to go bad, I cloned old one and put a new drive in the pc. I am still getting this error and can't find an answer anywhere.
Again, not sure if this is the right place for this question.
Thanks in advance for any help/advice/thoughts.

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#2 hamluis

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Posted 18 October 2010 - 08:09 AM

What version of Windows, please?

You might also take a look in Event Viewer for clues...and let Windows manage the pagefile.

If Office is the only program that provokes this...I would presume it to be possibly damaged and uninstall it/reinstall.

Louis

#3 superfoozer

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Posted 18 October 2010 - 08:21 AM

XP pro sp3
I am keeping the uninstall/reinstall as a last resort!
When the pc started rebooting continuously, I was unable to see the event log through a boot cd. After running chkdsk, I was able to boot the pc and see the logs. My first thought was that the disc was going bad and probably causing the problem. After replacing the disc, I was still unable to get the program to print, where it previously printed before the rebooting started.
Correction from first post - the accounting program connects to an Access database for information.
I am able to do anything I was able to do before, except print. Also, I am able to print from word, excel....Which I think, most of the time, would rule out office being bad. Not always though!

#4 hamluis

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Posted 18 October 2010 - 09:59 AM

<<I am keeping the uninstall/reinstall as a last resort!>>

Why? It has no impact at all on any files which may have been created or which require Office...only takes a few minutes.

You'll spend more time waiting for a reply here...than it takes to do.

Your conclusion re it not being an Office problem is invalid...Access is part of Office and a problem in one aspect of Office does not necessarily translate in appearance using another aspect of Office. When a user installs Office wholesale...the net result is a variety of programs, rather than the specific program. I only install Word from my Office XP...but the general install would include Word, Excel, Access, Outlook, Powerpoint, and something else that I don't use/need.

Louis

#5 superfoozer

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Posted 18 October 2010 - 11:09 AM

I realize that reloading the software is a quick fix, and I appreciate the reply, I'm just trying to figure out what caused the problem to start in the first place.

#6 cryptodan

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Posted 18 October 2010 - 01:49 PM

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

The below is for those who cannot get online

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.

#7 superfoozer

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Posted 18 October 2010 - 02:42 PM

I've spent the better time of a couple days tracking this thing down. At this point, I am reinstalling office. Not really what I wanted to do, but hopefully it will end my issues and allow me to screw something else up!

#8 cryptodan

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Posted 18 October 2010 - 02:45 PM

Can you please post the speccy results.




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