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My Vista Crash Randomly!


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#1 g. c.

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Posted 18 October 2010 - 07:28 AM

Hello, I'm a newbye here; may you help me to understand why my windows vista crashed please?
Here is attached the debug of the memory dump and the windows log filtered by the date/hour when crash occurred.

Thank you.

Attached Files



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#2 cryptodan

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Posted 18 October 2010 - 01:39 PM

Is it just this one BSOD, or are there several?

We need to know more about your BSODs...

Download BlueScreenView (in Zip file)

No installation required.

Unzip downloaded file and double click on BlueScreenView.exe file to run the program and When scanning is done, go to Edit > Select All.

Then go to File > Save Selected Items, and save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Compliments of Broni

#3 g. c.

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Posted 20 October 2010 - 04:48 AM

Hello, this is my BSOD.txt:

==================================================
Dump File : Mini101510-01.dmp
Crash Time : 15/10/2010 10.37.20
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0x9b026a20
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x840c18c6
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+4dfd9
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18267 (vistasp2_gdr.100608-0458)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini101510-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini092710-01.dmp
Crash Time : 27/09/2010 14.32.14
Bug Check String : DRIVER_CORRUPTED_EXPOOL
Bug Check Code : 0x000000c5
Parameter 1 : 0x00000000
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x8373882a
Caused By Driver : hal.dll
Caused By Address : hal.dll+9620
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini092710-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini090310-01.dmp
Crash Time : 03/09/2010 11.11.38
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0x05c497e0
Parameter 2 : 0x0000001b
Parameter 3 : 0x00000001
Parameter 4 : 0x832a85ae
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+4dfd9
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18267 (vistasp2_gdr.100608-0458)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini090310-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 6002
==================================================



Thank you.


Cypherinfo.

#4 cryptodan

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Posted 20 October 2010 - 09:56 AM

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

The below is for those who cannot get online

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.

#5 g. c.

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Posted 20 October 2010 - 10:11 AM

Hello, this is the link: http://speccy.piriform.com/results/g4qUiV867n1px1eu6CX0FBE

One thing only; I was attempting to install the new released graphic card driver and I noticed that the model of it displayed in system is not as in the manual the seller gave me that is: GeForce GTX 280/260.

I tried (without uninstalling) the new driver and I got an error message: "access denied".
Neverthless the update succeed!
Same error message when I tried to update with setup wizard.


Thank you.



cypherinfo.

#6 cryptodan

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Posted 20 October 2010 - 10:21 AM

When was the last time you cleaned out your computer?

What kind of power supply do you have?

And are the aforementioned BSOD's the only ones on your computer?

Edited by cryptodan, 20 October 2010 - 10:23 AM.


#7 g. c.

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Posted 20 October 2010 - 10:24 AM

Is it just this one BSOD, or are there several?

We need to know more about your BSODs...

Download BlueScreenView (in Zip file)

No installation required.

Unzip downloaded file and double click on BlueScreenView.exe file to run the program and When scanning is done, go to Edit > Select All.

Then go to File > Save Selected Items, and save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Compliments of Broni



Hello, this is my BSOD.txt:

==================================================
Dump File : Mini101510-01.dmp
Crash Time : 15/10/2010 10.37.20
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0x9b026a20
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x840c18c6
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+4dfd9
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18267 (vistasp2_gdr.100608-0458)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini101510-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini092710-01.dmp
Crash Time : 27/09/2010 14.32.14
Bug Check String : DRIVER_CORRUPTED_EXPOOL
Bug Check Code : 0x000000c5
Parameter 1 : 0x00000000
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x8373882a
Caused By Driver : hal.dll
Caused By Address : hal.dll+9620
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini092710-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini090310-01.dmp
Crash Time : 03/09/2010 11.11.38
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0x05c497e0
Parameter 2 : 0x0000001b
Parameter 3 : 0x00000001
Parameter 4 : 0x832a85ae
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+4dfd9
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18267 (vistasp2_gdr.100608-0458)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini090310-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 6002
==================================================



Thank you.


Cypherinfo.



We need to know more about your BSODs...

Download BlueScreenView (in Zip file)

No installation required.

Unzip downloaded file and double click on BlueScreenView.exe file to run the program and When scanning is done, go to Edit > Select All.

Then go to File > Save Selected Items, and save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Compliments of Broni



Hello, I have already posted that info; read the previous post about that. :-)

Thank you.


Cypherinfo.

#8 cryptodan

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Posted 20 October 2010 - 11:09 AM

Im in the process of waking up, so I edited my message after I realized that. Is this the only time these BSOD's have happened?

#9 g. c.

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Posted 21 October 2010 - 02:46 AM

Hello, in the BSOD there are three of them. Twos I read are for the same reason; before those threes the operating system was not set up to save the memory dump.

Thank you.

#10 cryptodan

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Posted 21 October 2010 - 07:53 AM

Have you had anymore BSOD's since these 3?

#11 g. c.

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Posted 21 October 2010 - 08:10 AM

None.

:-)

#12 cryptodan

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Posted 21 October 2010 - 11:53 AM

Well then I wouldn't be to concerned about it.




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