Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Bing everywhere and user failed to log-in


  • This topic is locked This topic is locked
2 replies to this topic

#1 Salina

Salina

  • Members
  • 35 posts
  • OFFLINE
  •  
  • Local time:06:26 PM

Posted 18 October 2010 - 07:04 AM

This is my parents' Vista basic, Dell Inspiron 1525. My mother can not log into her user account, it says that the login service failed but the other user accounts work. Also the search engine Bing keeps on appearing either in a pop or instead of the webpage you are trying to view. I could not attach the Ark.txt log, it said I did not selct a file to upload. Perhaps it is because nothing came up in that program.

DDS (Ver_10-10-10.03) - NTFSx86
Run by Admin at 7:25:40.23 on Mon 10/18/2010
Internet Explorer: 8.0.6001.18975
Microsoft® Windows Vista™ Home Basic 6.0.6002.2.1252.1.1033.18.2037.994 [GMT -5:00]

SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\WLTRYSVC.EXE
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\bcmwltry.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\aestsrv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
C:\Program Files\iWin Games\iWinTrusted.exe
C:\Program Files\Maxtor\Maxtor Backup\MaxBackServiceInt.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\STacSV.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\System32\WLTRAY.EXE
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\Sigmatel\C-Major Audio\WDM\sttray.exe
C:\Users\Theresa\AppData\Local\Citrix\ICA Client\concentr.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Users\Theresa\AppData\Local\Citrix\ICA Client\wfcrun32.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10k_ActiveX.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Admin\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://google.com/
uWindow Title = Internet Explorer provided by Dell
uDefault_Page_URL = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=5080617
uURLSearchHooks: H - No File
uURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
mURLSearchHooks: Zynga Toolbar: {7b13ec3e-999a-4b70-b9cb-2617b8323822} - c:\program files\zynga\tbZyn0.dll
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_05\bin\ssv.dll
BHO: Zynga Toolbar: {7b13ec3e-999a-4b70-b9cb-2617b8323822} - c:\program files\zynga\tbZyn0.dll
BHO: IEHlprObj Class: {8ca5ed52-f3fb-4414-a105-2e3491156990} - c:\program files\iwin games\iWinGamesHookIE.dll
BHO: Search Toolbar: {9d425283-d487-4337-bab6-ab8354a81457} - c:\program files\search toolbar\SearchToolbar.dll
BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.5612.1312\swg.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
TB: Zynga Toolbar: {7b13ec3e-999a-4b70-b9cb-2617b8323822} - c:\program files\zynga\tbZyn0.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: Search Toolbar: {9d425283-d487-4337-bab6-ab8354a81457} - c:\program files\search toolbar\SearchToolbar.dll
uRun: [Aim6]
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [Apoint] c:\program files\delltpad\Apoint.exe
mRun: [<NO NAME>]
mRun: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\sttray.exe
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_05\bin\ssv.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
LSP: c:\windows\system32\wpclsp.dll
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: {70C986F9-211E-4FFD-9CCB-35889320D99D} = 4.2.2.2,4.2.2.3
TCP: {8607F9E9-D90E-47B5-90C1-781BA3F60CEB} = 4.2.2.2,4.2.2.3
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Notify: GoToAssist - c:\program files\citrix\gotoassist\514\G2AWinLogon.dll
Notify: igfxcui - igfxdev.dll
AppInit_DLLs: c:\progra~1\google\google~2\GOEC62~1.DLL,avgrsstx.dll

================= FIREFOX ===================

FF - ProfilePath - c:\users\admin\appdata\roaming\mozilla\firefox\profiles\8rdg2bnq.default\
FF - prefs.js: browser.search.defaulturl - hxxp://slirsredirect.search.aol.com/slirs_http/sredir?sredir=2706&invocationType=tb50fftrie7&query=
FF - prefs.js: browser.search.selectedEngine - Yahoo! Search
FF - prefs.js: browser.startup.homepage - www.google.com
FF - prefs.js: keyword.URL - hxxp://www.bing.com/search?pc=Z003&form=ZGAADF&q=
FF - component: c:\program files\avg\avg8\firefox\components\avgssff.dll
FF - component: c:\program files\avg\avg8\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils2.dll
FF - component: c:\program files\avg\avg8\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils3.dll
FF - component: c:\program files\avg\avg8\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils35.dll
FF - component: c:\program files\avg\avg8\toolbar\firefox\avg@igeared\components\xpavgtbapi.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npCouponPrinter.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdnu.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npicaN.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npMozCouponPrinter.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npViewpoint.dll
FF - plugin: c:\program files\viewpoint\viewpoint media player\npViewpoint.dll
FF - plugin: c:\users\admin\appdata\roaming\move networks\plugins\npqmp071503000010.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\

============= SERVICES / DRIVERS ===============

R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-6-18 335240]
R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2009-6-18 27784]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-6-18 108552]
R1 ctxusbm;Citrix USB Monitor Driver;c:\windows\system32\drivers\ctxusbm.sys [2009-9-8 65584]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2009-6-18 297752]
R3 IntcHdmiAddService;Intel® High Definition Audio HDMI Service;c:\windows\system32\drivers\IntcHdmi.sys [2008-6-17 111616]
R4 AESTFilters;Andrea ST Filters Service;c:\windows\system32\AEstSrv.exe [2008-6-17 73728]
R4 iWinTrusted;iWinTrusted;c:\program files\iwin games\iWinTrusted.exe [2010-4-14 78104]
R4 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2009-9-18 24652]
S3 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]

=============== Created Last 30 ================

2010-10-15 21:03:03 6084944 ----a-w- c:\progra~2\microsoft\windows defender\definition updates\{6a18dbc3-8569-427a-abf9-4bce712f8025}\mpengine.dll
2010-10-14 10:23:30 -------- d-----w- c:\users\admin\appdata\roaming\ICAClient
2010-10-14 10:23:26 -------- d-----w- c:\users\admin\appdata\local\Citrix
2010-10-14 00:21:45 -------- dc----w- c:\program files\Search Toolbar
2010-10-14 00:21:35 -------- dc----w- c:\program files\File Extension Finder
2010-10-12 21:06:11 168960 -c--a-w- c:\program files\windows media player\wmplayer.exe
2010-10-12 21:06:10 8147456 -c--a-w- c:\windows\system32\wmploc.DLL
2010-10-12 21:05:21 125952 -c--a-w- c:\windows\system32\srvsvc.dll
2010-10-12 21:05:20 304128 -c--a-w- c:\windows\system32\drivers\srv.sys
2010-10-12 21:05:20 102400 -c--a-w- c:\windows\system32\drivers\srvnet.sys
2010-10-12 21:05:19 145408 -c--a-w- c:\windows\system32\drivers\srv2.sys
2010-10-12 21:05:18 17920 -c--a-w- c:\windows\system32\netevent.dll
2010-10-12 21:05:05 274944 -c--a-w- c:\windows\system32\schannel.dll
2010-10-12 21:05:02 339968 -c--a-w- c:\program files\windows nt\accessories\wordpad.exe
2010-10-12 21:05:02 1316864 -c--a-w- c:\windows\system32\ole32.dll
2010-10-12 21:05:00 157184 -c--a-w- c:\windows\system32\t2embed.dll
2010-09-28 21:14:31 2048 -c--a-w- c:\windows\system32\tzres.dll
2010-09-28 21:14:07 13312 -c--a-w- c:\program files\internet explorer\iecompat.dll
2010-09-22 23:10:52 103864 -c--a-w- c:\program files\mozilla firefox\plugins\nppdf32.dll
2010-09-22 23:10:52 103864 -c--a-w- c:\program files\internet explorer\plugins\nppdf32.dll

==================== Find3M ====================

2010-09-08 06:01:28 916480 -c--a-w- c:\windows\system32\wininet.dll
2010-09-08 05:57:18 43520 -c--a-w- c:\windows\system32\licmgr10.dll
2010-09-08 05:57:05 1469440 -c--a-w- c:\windows\system32\inetcpl.cpl
2010-09-08 05:56:53 71680 -c--a-w- c:\windows\system32\iesetup.dll
2010-09-08 05:56:53 109056 -c--a-w- c:\windows\system32\iesysprep.dll
2010-09-08 05:04:36 385024 -c--a-w- c:\windows\system32\html.iec
2010-09-08 04:26:46 133632 -c--a-w- c:\windows\system32\ieUnatt.exe
2010-09-08 04:25:15 1638912 -c--a-w- c:\windows\system32\mshtml.tlb
2010-08-31 15:46:37 954752 -c--a-w- c:\windows\system32\mfc40.dll
2010-08-31 15:46:37 954288 -c--a-w- c:\windows\system32\mfc40u.dll
2010-08-31 15:44:31 531968 -c--a-w- c:\windows\system32\comctl32.dll
2010-08-31 13:27:38 2038272 -c--a-w- c:\windows\system32\win32k.sys
2010-08-20 16:05:07 867328 -c--a-w- c:\windows\system32\wmpmde.dll
2010-08-17 14:11:37 128000 -c--a-w- c:\windows\system32\spoolsv.exe
2010-06-14 00:10:00 2734688 -c--a-w- c:\program files\tbZyng.dll
2002-07-26 22:02:06 153088 -c--a-w- c:\program files\UNWISE.EXE

============= FINISH: 7:26:11.48 ===============

Attached Files



BC AdBot (Login to Remove)

 


#2 myrti

myrti

    Sillyberry


  • Malware Study Hall Admin
  • 33,771 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:At home
  • Local time:01:26 AM

Posted 27 October 2010 - 06:43 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
We need to create an OTL Report
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • In the custom scan box paste the following:
    msconfig
    safebootminimal
    activex
    drivers32
    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    winlogon.exe
    wininit.exe
    explorer.exe
    hlp.dat
    /md5stop
    %systemroot%\*. /mp /s
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles
    %systemroot%\System32\config\*.sav
    %systemroot%\system32\drivers\*.sys /90
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt<--Will be minimized

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

Follow BleepingComputer on: Facebook | Twitter | Google+


#3 myrti

myrti

    Sillyberry


  • Malware Study Hall Admin
  • 33,771 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:At home
  • Local time:01:26 AM

Posted 04 November 2010 - 05:15 AM

As it has gone stale, this topic is now Closed

If you need this topic reopened, please send me a PM.
Please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

With Regards,
myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

Follow BleepingComputer on: Facebook | Twitter | Google+





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users