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Little help please with windows explorer


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#1 Myjubie

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Posted 17 October 2010 - 09:04 PM

Hello all ,
I tried getting help in the chat room and they told me to come here
here is my problem ,
I am running windows 7 on my desktop pc , I am posting this forum on a laptop
when my pc starts it gets to the desktop , and thats when the problem starts ,
a windows explorer window opens up on my desktop and says windows explorer has stopped working, windows is checking for a solution to the problem , then the window changes to windows explorer is restarting , then it goes back to windows has stopped working again , it just keeps doing this over and over ,
I tried starting my desktop in safemode but i havn't been able to do that for a while , i was told that I couldn't get in safemode because i had a wireless keyboard and mouse , I tried a wired one , so I plugged a keyboard and mouse into the usb, and it still didn't let me get into safemode, when that screen comes up to move the arrow to click into safe mode , the keyboard don't work.
I am running AVG 2011 and i am able to start a scan fro the desktop in regular mode , but at some point it stops , the AVG may have not been up to date when this started acting strange , and I just installed this new avg , shortly after is when this looping thing started with windows explorer.
last week I added a new video card and a new Blu ray rom , but it was fine all week , I did try to get some free blu ray burning software, so I may have got some type of virus of malware,
so what can I do to fix this PLEASE
thanks to all who reply
PLEASE PLEASE help

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#2 Myjubie

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Posted 17 October 2010 - 09:09 PM

I should add that I am a newbie to all this stuff , but I am trying to learn , so If you post something , please understand that I am a newbie and need clear directions , thank you

#3 Orange Blossom

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Posted 17 October 2010 - 09:50 PM

Hello,

To expand on what Cryptodan said in chat, Please download Malwarebytes Anti-Malware (v1.46) and save it to your desktop.Download Link 1
Download Link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#4 cryptodan

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Posted 17 October 2010 - 09:50 PM

Perform the following tasks and post the logs of each if you can.

Malwarebytes Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.Download Link 1
Download Link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


SUPERAntiSpyware:

Please download and scan with SUPERAntiSpyware Free

  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.

Instructions:

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now GMER

GMER does not work in 64bit Mode!!!!!!

Please download GMER from one of the following locations and save it to your desktop:

  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic Full Scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.



#5 Myjubie

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Posted 17 October 2010 - 10:11 PM

I started the pc in safe mode and it still does the same thing with that windows expolorer window , i also tried to start malware bytes and it stops running the scan because of that windows explorer window that keeps saying windows explorer has stopped working

#6 Orange Blossom

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Posted 17 October 2010 - 10:37 PM

For the sake of continuity, I am pasting in additional exchange from chat:

[23:16] <myjubie> oh , that stinks, what else can i try, should i try a repair with my windows 7 cd
[23:16] <myjubie> oh ok , should I try a system restore then ?
[23:17] <@cryptodan> The system restore points could be infected with whatever you have.
[23:17] <myjubie> oh ok
[23:17] <myjubie> cryptodan, should I try a repair with my windows cd
[23:18] <@cryptodan> You can try
[23:19] <myjubie> ok , boot from cd and hit repair?
[23:20] <@cryptodan> yup
[23:21] <myjubie> k , let me try
[23:24] <myjubie> i put the windows 7 cd in , booted from cd , hit repair and now it seemed to be frozen before the desktop comes up , well the mouse is moving put no icons

[23:39] <myjubie> ok , i rebooted and wanted to go in safemode again, and now its not giving me the option , how do i get the option to go into safemode ? is it del ??

[23:39] <@cryptodan> F8 just after the computer displays the splashimage.

Edited by Orange Blossom, 17 October 2010 - 10:46 PM.

Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#7 Orange Blossom

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Posted 17 October 2010 - 10:51 PM

So, were you able to get back into safe mode?

Orange Blossom :thumbsup:
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#8 Myjubie

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Posted 17 October 2010 - 10:54 PM

I got into safe mode , but it was still doing the same thing with that darn windows explorer , plus I don't have a restore point
This Stinks !!!!

#9 Orange Blossom

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Posted 17 October 2010 - 10:58 PM

I can relate to your frustration.

Okay, I would suggest at this point to please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a link to this topic, a description of your computer issues, and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#10 Myjubie

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Posted 18 October 2010 - 05:37 PM

Here is the first scan log

Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org



Database version: 4052



Windows 6.1.7600 (Safe Mode)

Internet Explorer 8.0.7600.16385



10/18/2010 10:30:53 AM

mbam-log-2010-10-18 (10-30-53).txt



Scan type: Quick scan

Objects scanned: 118649

Time elapsed: 4 minute(s), 40 second(s)



Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 5

Registry Values Infected: 1

Registry Data Items Infected: 0

Folders Infected: 1

Files Infected: 1



Memory Processes Infected:

(No malicious items detected)



Memory Modules Infected:

(No malicious items detected)



Registry Keys Infected:

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{00a6faf1-072e-44cf-8957-5838f569a31d} (Adware.MyWebSearch) -> Quarantined and deleted successfully.

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{07b18ea1-a523-4961-b6bb-170de4475cca} (Adware.MyWebSearch) -> Quarantined and deleted successfully.

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{07b18ea9-a523-4961-b6bb-170de4475cca} (Adware.MyWebSearch) -> Quarantined and deleted successfully.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MyWebSearchService (Adware.MyWebSearch) -> Quarantined and deleted successfully.

HKEY_LOCAL_MACHINE\SOFTWARE\MozillaPlugins\@mywebsearch.com/Plugin (Adware.MyWebSearch) -> Quarantined and deleted successfully.



Registry Values Infected:

HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla\Firefox\Extensions\support@predictad.com (Adware.PredictAd) -> Quarantined and deleted successfully.



Registry Data Items Infected:

(No malicious items detected)



Folders Infected:

C:\Program Files\AutocompletePro (Adware.PredictAd) -> Quarantined and deleted successfully.



Files Infected:

C:\Program Files\AutocompletePro\InstTracker.exe (Adware.PredictAd) -> Quarantined and deleted successfully

#11 Myjubie

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Posted 18 October 2010 - 05:38 PM

Here is the second scan

Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org



Database version: 4052



Windows 6.1.7600 (Safe Mode)

Internet Explorer 8.0.7600.16385



10/18/2010 11:14:45 AM

mbam-log-2010-10-18 (11-14-45).txt



Scan type: Full scan (C:\|E:\|)

Objects scanned: 213779

Time elapsed: 27 minute(s), 14 second(s)



Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0



Memory Processes Infected:

(No malicious items detected)



Memory Modules Infected:

(No malicious items detected)



Registry Keys Infected:

(No malicious items detected)



Registry Values Infected:

(No malicious items detected)



Registry Data Items Infected:

(No malicious items detected)



Folders Infected:

(No malicious items detected)



Files Infected:

#12 Myjubie

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Posted 18 October 2010 - 05:43 PM

ok , so after I did this two scans with Malwarebytes , its still doing the same thing with windows explorer

I would like to add that my older son told me when he was on my PC he was having a problem running windows media player, he went into the task manager and ended the process or process tree for windows media player and he also ended the process or process tree for a explorer or iexplorer , or something to that affect , he said there was 2 or 3 of them running , and right after that was when this problem started , could this have something to do with it , is it possible that this is not malware or a virus , could he have done some damage to the PC , and if so what can I do ??? Thanks and HELP !!!!!

#13 Orange Blossom

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Posted 18 October 2010 - 11:11 PM

Hello Myjubie,

I see your new topic, but I don't see the DDS logs or a GMER log. Did you not follow the preparation guide I linked to above? There is no indication in your new topic that you did so.

Here it the link again: Please follow the instructions in ==>This Guide<==.

Orange Blossom :thumbsup:
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