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Windows Update & MS Security Essentials Update timeouts


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#1 xweendogx

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Posted 17 October 2010 - 07:25 PM

Hello, everyone!

So a little background first...

My dad's PC was loading up Windows (black screen), so I pop out the hard drive and do an error check and virus scan on my computer. Everything turned out OK, put the hard drive back in and Windows starts up.

Now, however, even though the internet connection is fine, I'm getting timeouts when trying to go to Windows Update or when updating Security Essentials. Strangely enough, I tried installing other anti-virus programs and experienced connection issues.

I also ran the drive through Malware Bytes and came up clean, so I'm not really sure where to go from here. My dad has some older software that he'd like to keep but doesn't have the original disks to reinstall, so a format would be a last resort.

Any help or suggestions are appreciated!!

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#2 hamluis

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Posted 18 October 2010 - 05:19 AM

Are you saying that you cannot connect to Windows Update?

If not....what is the exact error message?

<<My dad's PC was loading up Windows (black screen)...>>

Are you saying that it would not boot completely...and that it halted at a black screen with blinking cursor in upper left hand corner?

What happens if you try to connect to www.microsoft.com?

Louis

#3 cryptodan

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Posted 18 October 2010 - 01:45 PM

Your issues are possible signs of a malware infection of some kind.

#4 xweendogx

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Posted 19 October 2010 - 12:43 AM

Are you saying that you cannot connect to Windows Update?

If not....what is the exact error message?

<<My dad's PC was loading up Windows (black screen)...>>

Are you saying that it would not boot completely...and that it halted at a black screen with blinking cursor in upper left hand corner?

What happens if you try to connect to www.microsoft.com?

Louis


Yes, I cannot connect to Windows Update. The connection times out (or in IE's case, it says it cannot display the webpage). Other websites, including microsoft.com seem to work fine.

On start up, it was just a straight up black screen. No cursor, no nothing.


Your issues are possible signs of a malware infection of some kind.


Security Essentials and MalwareBytes came up clean, but I also have this suspicion.

Thanks for the input!




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