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First time poster in need of some help


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2 replies to this topic

#1 lankey

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Posted 17 October 2010 - 04:34 PM

EDIT Moved to proper forum,Virus,Trojan and Malware Removal Logs~~boopmeHi,

First off, I am new here. I was directed by a friend who told me that it was a great place to get help with computer-related problems.
So I'll just jump right into it.

Up until about a week ago my computer was pretty much fine. All of a sudden I got two messages from my action center. My firewall was turned off, and my anti-virus was turned off. Also my windows explorer kept crashing on me any time I tried to right click on anything. I resolved that issue. On top of that my computer seems to be running a big sluggish at times, and most of the programs that I try and start up simply don't. I have to run as an admin to get them to start up, otherwise if they do start up at all, they immediately crash and tell me they have to close.

Since then I have downloaded Comodo Firewall, Panda Anti-virus, and PC Tools Threatfire for maleware etc. I scan them daily and first time I uncovered a couple of Trojans, but there may still be some issues and I was wondering if anyone could help me with it. I'm running Windows 7 Professional.

I'm also getting a couple of errors upon startup that says something like Microsoft Visual C++ runtime error for my Phillips AMBX applications/hardware and it has never done that before.

Thank you to anyone who can help me with this problem. Any help/information/tips are very much appreciated.

I ran HIJACKTHIS and it spit this out on a notepad, so I'll paste it here:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:48:46 PM, on 10/17/2010
Platform: Unknown Windows (WinNT 6.01.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16671)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\amBX\System\amBX_Service.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files (x86)\Bonjour\mDNSResponder.exe
C:\Program Files (x86)\Panda Security\Panda Cloud Antivirus\PSANHost.exe
C:\Windows\SysWOW64\nlssrv32.exe
C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files (x86)\ThreatFire\TFService.exe
C:\Users\Skynet\AppData\Roaming\Microsoft\my-slide-show-picture.exe
C:\Program Files (x86)\uTorrent\uTorrent.exe
C:\Program Files (x86)\amBX\Gaming FXGen\amBXAppMgr.exe
C:\Program Files (x86)\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Panda Security\Panda Cloud Antivirus\PSUNMain.exe
C:\Program Files (x86)\ThreatFire\TFTray.exe
C:\Program Files\amBX\Gaming FXGen\win32\amBXFxGen.exe
C:\Users\Skynet\AppData\Local\Google\Update\1.2.183.39\GoogleCrashHandler.exe
C:\Program Files (x86)\amBX\Gaming FXGen\amBXAppMgrHelper.exe
C:\Program Files (x86)\amBX\Device Drivers\Philips USB\Philips_amBX_USB_HAL.exe
C:\Users\Skynet\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Skynet\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Skynet\AppData\Local\Google\Update\1.2.183.39\GoogleCrashHandler.exe
C:\Users\Skynet\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = <a href="http://go.microsoft.com/fwlink/?LinkId=54896" target="_blank" rel="nofollow">http://go.microsoft.com/fwlink/?LinkId=54896</a>
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = <a href="http://go.microsoft.com/fwlink/?LinkId=69157" target="_blank" rel="nofollow">http://go.microsoft.com/fwlink/?LinkId=69157</a>
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = <a href="http://go.microsoft.com/fwlink/?LinkId=54896" target="_blank" rel="nofollow">http://go.microsoft.com/fwlink/?LinkId=54896</a>
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = <a href="http://go.microsoft.com/fwlink/?LinkId=54896" target="_blank" rel="nofollow">http://go.microsoft.com/fwlink/?LinkId=54896</a>
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = <a href="http://go.microsoft.com/fwlink/?LinkId=69157" target="_blank" rel="nofollow">http://go.microsoft.com/fwlink/?LinkId=69157</a>
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: DeviceVM Url Search Hook - {0063BF63-BFFF-4B8F-9D26-4267DF7F17DD} - C:\Windows\SysWOW64\dvmurl.dll
F2 - REG:system.ini: UserInit=userinit.exe
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Panda Security Toolbar - {B821BF60-5C2D-41EB-92DC-3E4CCD3A22E4} - C:\Program Files (x86)\Panda Security\Panda Security Toolbar\PandaSecurityDx.dll
O2 - BHO: MSN Toolbar BHO - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\MSN Toolbar\Platform\4.0.0417.0\npwinext.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
O3 - Toolbar: Panda Security Toolbar - {B821BF60-5C2D-41EB-92DC-3E4CCD3A22E4} - C:\Program Files (x86)\Panda Security\Panda Security Toolbar\PandaSecurityDx.dll
O3 - Toolbar: MSN Toolbar - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files (x86)\MSN Toolbar\Platform\4.0.0417.0\npwinext.dll
O4 - HKLM\..\Run: [JMB36X IDE Setup] C:\Windows\RaidTool\xInsIDE.exe
O4 - HKLM\..\Run: [amBX System Tray Application] C:\Program Files (x86)\amBX\Gaming FXGen\amBXAppMgr.exe
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~2\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files (x86)\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [ATICustomerCare] "C:\Program Files (x86)\ATI\ATICustomerCare\ATICustomerCare.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [SwitchBoard] C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [PSUNMain] "C:\Program Files (x86)\Panda Security\Panda Cloud Antivirus\PSUNMain.exe" /Traybar
O4 - HKLM\..\Run: [ThreatFire] C:\Program Files (x86)\ThreatFire\TFTray.exe
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files (x86)\Winamp\winampa.exe"
O4 - HKLM\..\Run: [Microsoft Default Manager] "C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
O4 - HKLM\..\Run: [setc] C:\Program Files (x86)\MySecurityCenter\Programs\setc.exe
O4 - HKLM\..\Run: [regist] C:\Program Files (x86)\MySecurityCenter\Programs\RegistrationPopup.exe
O4 - HKCU\..\Run: [Google Update] "C:\Users\Skynet\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [Window update] C:\Users\Skynet\AppData\Roaming\Microsoft\my-slide-show-picture.exe
O4 - HKCU\..\Run: [uTorrent] "C:\Program Files (x86)\uTorrent\uTorrent.exe"
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')

Edited by boopme, 20 October 2010 - 10:34 PM.


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#2 myrti

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Posted 27 October 2010 - 06:42 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
We need to create an OTL Report
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • In the custom scan box paste the following:
    msconfig
    safebootminimal
    activex
    drivers32
    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    winlogon.exe
    wininit.exe
    explorer.exe
    hlp.dat
    /md5stop
    %systemroot%\*. /mp /s
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles
    %systemroot%\System32\config\*.sav
    %systemroot%\system32\drivers\*.sys /90
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt<--Will be minimized

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#3 myrti

myrti

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Posted 04 November 2010 - 04:23 AM

As it has gone stale, this topic is now Closed

If you need this topic reopened, please send me a PM.
Please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

With Regards,
myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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